Flutterwave Status

Service Update: Card Collections in Ghana

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting card collections through one of our partner bank in Ghana.
As an interim measure, transactions are now being processed through an alternative channel to ensure continuity.

Our team is actively working with the partner on a resolution and will keep you informed on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 16, 2025 - 08:04 UTC

Service Disruption: South African Collection Rail

Investigating - Dear Valued Customer,

We are currently experiencing delayed callbacks on our South African Collection rail which may result in an increase in pending transactions for some users.

Our technical team is actively investigating the issue with the service provider, to restore normal service as quickly as possible.
Further update will be provided as soon as possible.

We apologize for the inconvenience experienced.
Thank you for your patience and understanding.

Affected Services:
Affected Markets: South Africa
Oct 14, 2025 - 14:13 UTC

Intermittent Transaction Delays and Failures, Sept 30, 2025

Monitoring - Dear Valued Customer,

Please be informed that the intermittent timeout issue affecting several of our transaction processing services is now stable.

We will continue to closely monitor the affected systems to ensure full stability. While the situation is significantly improved, we will remain vigilant.

We apologize once again for the inconveniences caused and appreciate your patience during this period.

Affected Services:
Affected Markets: Nigeria
Oct 07, 2025 - 22:48 UTC

Identified - Dear Valued Customer,

We are currently investigating an intermittent timeout issue affecting several of our transaction processing services.

Customers may be experiencing delays or failures when attempting to complete transactions, or process payouts.

Our engineering team is engaged and is working to diagnose the root cause and restore full stability as quickly as possible.

We sincerely apologize for the inconvenience caused.

Affected Services:
Affected Markets: Nigeria
Oct 02, 2025 - 09:06 UTC

Delayed Crediting for Bank Transfer Transactions, 30th September 2025

Update - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 02, 2025 - 16:01 UTC

Identified - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 02, 2025 - 15:57 UTC

Investigating - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 02, 2025 - 15:55 UTC

Issue with InTouch (Moov), 11th September 2025

Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 14, 2025 - 23:10 UTC

Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 12, 2025 - 18:49 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational

Flutterwave for Business Operational

Flutterwave Sign-up Operational

Flutterwave API Operational

Dashboard Operational

Virtual Cards Operational

Settlements Operational

Chargebacks Operational

Bill Payments (Airtime) Operational

Bill Payments (Cable TV) Operational

Flutterwave Collections Partial Outage

Checkout JS Partial Outage

Collections APIs Operational

Virtual Account Numbers Operational

USSD Collections Operational

Flutterwave Payouts Operational

Payouts APIs Operational

Flutterwave Store Operational

Merchant Stores Operational

Flutterwave Offline Operational

Point of Sale - POS Operational

Agency App Operational

Remittance Products Operational

SendApp Operational

Swap Operational

Tuition Operational

Shared Services Operational

Bank Verification Number (BVN) Operational

OTP Services Operational

SMS service Operational

Servman Operational

Integration Tester Operational

Flutterwave Infrastructure Operational

Windows Server Group Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 25, 2025

No incidents reported today.

Oct 24, 2025

Service Restored – Mobile Money in Rwanda

Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting mobile money payments in Rwanda has been fully resolved. Transactions are now processing successfully, and services have returned to normal.

We sincerely apologize for any inconvenience caused during the downtime and appreciate your patience and understanding as we worked with our partner to restore full functionality.

Affected Services:
Affected Markets: Rwanda
Oct 24, 06:15 UTC

Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting mobile money payments in Rwanda, resulting in a high number of failed transactions.

Our technical teams are actively working closely with our partner to restore full functionality as quickly as possible.

We apologize for any failed attempts and inconvenience this may be causing.

Affected Services:
Affected Markets: Rwanda
Oct 17, 20:59 UTC

Service Restored – Mobile Money Cameroun

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue affecting Mobile Money Cameroon has been successfully resolved. All services are now operating normally.

We appreciate your patience and understanding throughout the resolution process.

Affected Services:
Affected Markets: Cameroun
Oct 24, 06:08 UTC

Identified - Dear Valued Customer,
We are currently experiencing a service disruption affecting one our mobile money partner rail in Cameroun. This impacts collection transactions.
Our partner is working to restore normalcy soon.
Further update will be provided as soon as possible.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 22, 15:36 UTC

Service Restored – Mobile Money Cameroun

Oct 23, 2025

No incidents reported.

Oct 22, 2025

Oct 21, 2025

No incidents reported.

Oct 20, 2025

Service Restored: Pay With Bank Transfer Rail

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting our Pay with Bank Transfer (PWBT) rail has been successfully resolved.

Transaction processing, account number generation, and notification delivery are all functioning normally.

Thank you for your patience and understanding while we worked to restore full service.

Affected Services:
Affected Markets: Nigeria
Oct 20, 10:30 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting one of our Pay with Bank Transfer (PWBT) rail. As a result:

Transactions are currently failing

The Name Enquiry service is impacted

Customers are unable to generate account numbers

Notification delivery may be delayed

Our engineering team is actively working with relevant partners to restore full service as quickly as possible.
We will continue to provide updates as more information becomes available.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 20, 08:19 UTC

Oct 19, 2025

No incidents reported.

Oct 18, 2025

Service Restored: Mobile Money, Côte d'Ivoire

Resolved - Dear Valued Customer,

We are pleased to inform you, that we experienced service disruption which lasted one and a half hour. This affected mobile money Côte d'Ivoire rail, impacting both collections and payout transactions. The service glitch has now been successfully resolved. All services are operating normally.

We apologize for any failed attempts and inconvenience this may have caused.

Affected Services:
Affected Markets: Cote D'ivoire
Oct 18, 05:28 UTC

Service Restored

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with NGN pay with bank transfer has been resolved. You can now make payments without any disruption.

Thank you for your patience and understanding while we worked to fix this. We apologize for any inconvenience this may have caused.

Affected Services:
Affected Markets: Nigeria
Oct 18, 05:09 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption on one of our NGN Pay with Bank Transfer (PWBT) rail, which impacts collection transaction processing.

Our technical team is actively working with the partner to restore full service as quickly as possible.

Further updates will be provided as soon as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 17, 14:13 UTC

Oct 17, 2025

Service Restored: OTP Delivery on WhatsApp

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue affecting OTP delivery on WhatsApp, specific to some merchants has been successfully resolved.
We apologize for the experience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Oct 17, 07:21 UTC

Update - Dear Valued Customer,

We discovered that some of the issues with OTP delivery through WhatsApp are device related.
Based on guidance from our provider, we recommend checking the following to ensure successful OTP receipt:
The recipient’s phone number is registered on WhatsApp.
The recipient has accepted WhatsApp’s latest Terms of Service and Privacy Policy.
The recipient is using the latest version of the WhatsApp app.
Following several tests, we can confirm that OTPs are now being successfully delivered. Further testing is underway, and we will share additional updates as needed.
We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience.

Affected Services:
Affected Markets: Rwanda
Oct 15, 14:30 UTC

Identified - Dear Valued Customer,

We are currently aware of an issue affecting the delivery of One-Time Passwords (OTPs) to some whatsapp mobile numbers in Rwanda.
We are working with our partner provider to resolve as quickly as possible.
We understand how important timely OTP delivery is to your experience, and we sincerely apologize for any inconvenience this may have caused.
We will share updates as soon as possible.
Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Oct 13, 15:42 UTC

Service Restored: Mobile Money Cameroon

Resolved - Dear Valued Customer,

We experienced a service disruption on our Mobile Money Cameroon rail, which impacted both Collections and Payout transactions.

We are pleased to inform you that the issue has now been successfully resolved. All services are operating normally.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 17, 07:06 UTC

Service Restored: Mobile Money Cameroon

Oct 16, 2025

Service Restored: Uganda Momo Payout

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Uganda MoMo Payout has been successfully resolved. Transactions are now processing normally without timeouts.

Thank you for your patience and understanding while we worked with our partner to restore full service.

Affected Services:
Affected Markets: Uganda
Oct 16, 11:40 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting our Uganda MoMo Payout causing timeouts on transactions.
The partner is actively working to restore full service.
Further update will be shared as soon as possible.

We apologize for the inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Uganda
Oct 16, 07:58 UTC

Oct 15, 2025

Service Restored

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue affecting one of our mobile money rail in Cameroun has been successfully resolved.
Transactions are now processing normally.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 15, 14:18 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption on our Mobile Money rail in Cameroon. As a result, collection and payout transactions may not be processed as expected at this time.

Our technical team is actively investigating the issue in collaboration with the service provider to restore full functionality as quickly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 15, 04:11 UTC

Service Restored: Pay with Bank Transfer Partner Rail

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting one of our Pay with Bank Transfer partner rails has been successfully resolved.
Name enquiry functionality has been restored, and transactions are now processing as expected.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 15, 14:13 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting one of our pay with bank transfer partner rail. As a result, transactions are unable to resolve name enquiry.

Our technical team is working with the partner to restore full service as quickly as possible.
Further updates will be provided as soon as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 15, 10:04 UTC

Service Restored

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue affecting our mobile money rail in Cameroun has been successfully resolved.
Transactions are now processing normally.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 15, 13:42 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting one our mobile money partner rail in Cameroun, resulting in transaction failures with the error: “Unable to generate token.”

Our partner is working to restore normalcy soon.
Further update will be provided as soon as possible
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 15, 10:27 UTC

Service Restored

Oct 14, 2025

Service Restored: Mobile Money Collections in Cameroon

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with Mobile Money Collections in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 14, 16:04 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting our Mobile Money collections in Cameroon. As a result, some transactions may not be processed as expected at this time.

Our technical team is actively investigating the issue in collaboration with the service provider to restore full functionality as quickly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 14, 07:48 UTC

Oct 13, 2025

Resolved: Merchant Onboarding Service Issue

Resolved - Dear esteemed Customers/Merchants,

We are pleased to inform you that the issue has been successfully resolved.

We thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Oct 13, 18:20 UTC

Identified - Dear Valued Customer,

We are currently investigating an issue impacting the merchant onboarding service. New merchants signing up at this time may be unable to complete their process.

Our technical team is actively working to resolve this as quickly as possible. We will provide an update as soon as we have more information

Affected Services:
Affected Markets: Global
Oct 12, 13:32 UTC

Oct 12, 2025

Service Outage: E-Wallet TZS, Oct 12 2025

Resolved - Dear Valued Customer,

We are happy to confirm that the E-Wallet service has been fully restored and is now operating as normal.

Thank you for your patience and understanding. We apologize again for any inconvenience you may have experienced.

Affected Services:
Affected Markets: Tanzania
Oct 12, 18:32 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service outage on E-Wallet service. Our team is working with the provider to resolve this as quickly as possible.

We will keep you updated on the progress of resolution. We apologize for any inconvenience this may cause and thank you for your patience and understanding.

Affected Services:
Affected Markets: Tanzania
Oct 12, 17:30 UTC

Service Disruption on Mobile Money Operations (Cameroon), Oct 12 2025

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with Mobile Money operations in Cameroon has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun
Oct 12, 16:48 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Oct 12, 15:18 UTC

Service Disruption on Mobile Money Operations (Cameroon), Oct 12 2025

Service Interruption Affecting Card Transactions, Oct 12 2025

Resolved - Dear Valued customer,

We are pleased to inform you that the intermittent failures impacting our card transaction processing in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 12, 12:13 UTC

Identified - Dear Valued Customer,

We are currently experiencing intermittent failures impacting our card transaction processing in Nigeria. This issue is being caused by a disruption with our card payment processor.

As a result, customers may experience occasional failed transactions or delays when attempting to complete card payments.

Our engineering team is actively working with the provider on a resolution.

We will provide an update as soon as we have more information. We sincerely apologize for any inconvenience this may cause.

Affected Services:
Affected Markets: Nigeria
Oct 12, 11:43 UTC

Service Interruption Affecting Card Transactions, Oct 12 2025

Oct 11, 2025

Service Disruption on Mobile Money Operations (Cameroon), Oct 10 2025

Service instability on Flutterwave for Business (F4B), Oct 11 2025

Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent issue affecting F4B V4 production and sandbox environments has been successfully resolved.

We are closely monitoring the situation closely to ensure continued stability.
Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Oct 11, 15:50 UTC

Identified - Dear Valued Customer,

We are currently investigating an issue impacting the stability and availability of our business application, F4B. Customers may be experiencing intermittent errors, slower performance, or failed transactions.

Our engineering team is actively working to stabilize the environment and restore full service. We apologize for the inconvenience and will provide an update as soon as more information is available.

Affected Services:
Affected Markets: Global
Oct 11, 09:26 UTC