Service Restored: East Africa Collections

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the technical issue impacting collection services and dashboard visibility in East Africa (KE, RW, UG) has been successfully resolved.

We thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Posted Jan 11, 2026 - 11:16 UTC

Identified

Dear Valued Customer,

We are aware of a technical issue impacting collection services and dashboard visibility in East Africa (KE, RW, UG).

Our team is currently working to restore full service. We appreciate your understanding and will keep you posted on our progress.

Affected Services:
Affected Markets: Uganda

Posted Jan 11, 2026 - 11:13 UTC

This incident affected: Flutterwave Collections (Collections APIs).