Service Restored: KES Payouts

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the technical issue affecting KES payout transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Posted Jan 13, 2026 - 18:31 UTC

Identified

Dear Valued Customer,

We are currently experiencing a technical issue affecting KES payout transactions. This is due to a service downtime with our processing partner.

Our team is monitoring the situation closely as the provider works on a resolution. We apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya
Posted Jan 13, 2026 - 10:55 UTC
This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).