Service Restored: Mobile Payments (Rwanda)

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the disruption impacting Mobile Money collections and payouts in Rwanda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda

Posted Dec 16, 2025 - 00:35 UTC

Identified

Dear Valued Customer,

We are currently experiencing a disruption impacting Mobile Money collections and payouts in Rwanda.

High failure rates are being observed. Our technical team is engaged and escalating the issue with our external partner for immediate resolution.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Rwanda

Posted Dec 15, 2025 - 22:50 UTC

This incident affected: Flutterwave Collections (Collections APIs).