[Nigeria] Service Alert: Delay in Transaction Notifications
Identified - Dear Valued Merchant,

Some customers may experience delays in transaction notifications due to an issue originating from a service provider. The provider has been notified and is working to resolve the disruption as quickly as possible.

We will share further updates as progress is made. We apologize for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Nigeria
Jul 22, 2026 - 09:37 UTC
[Ghana] Service Alert: Incoming Payments Delays
Identified - Dear Valued Merchant,

Due to a disruption affecting our payment partner in Ghana, some payments sent to customers are taking longer than expected to be received.

Our team is working closely with them to resolve the issue and restore normal service. We will keep you informed as we receive further updates.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Ghana
Jul 16, 2026 - 15:58 UTC
[Kenya] Service Alert: KES Payment Disruption
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting KES payment processing. As a result, some customers may be unable to receive KES payments at this time.

Please note that some transactions continue to process normally.

We are actively working with the affected service provider to restore normal service as quickly as possible and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 15, 2026 - 12:11 UTC
[Ivory Coast] Service Alert: Mobile Money Collection Issues
Identified - Dear Valued Merchant,

We are aware of an issue impacting mobile money collection in Ivory Coast. This is due to a disruption with an external partner. We are investigating the matter and working with them on a quick solution. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cote D'ivoire
May 14, 2026 - 06:20 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Partial Outage
Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Notice – Planned Platform Upgrade Jul 25, 2026 20:00-21:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 2026 - 14:43 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 2026 - 14:41 UTC
Scheduled - Dear Valued Merchant,

To further enhance the security and reliability of our payment platform, we will be carrying out a scheduled infrastructure upgrade during the period below. This maintenance is part of our ongoing commitment to providing a more secure and resilient service.

Maintenance Window
Date: Saturday, 25 July 2026
Time: 8:00 PM UTC
Duration: Approximately 30 minutes

Expected Impact
During the maintenance window, you may experience temporary service interruptions or intermittent availability affecting:

Payment collections
Payouts and transfers
Merchant Dashboard access
Airtime and bill payment services
API integrations
Virtual account services

Transactions initiated during this period may fail or time out. We recommend retrying any unsuccessful transactions after the maintenance has been completed.

To minimize disruption, we recommend avoiding:
Time-sensitive transactions during the maintenance window

Our technical teams will closely monitor the activity to ensure services are restored as quickly as possible, and normal operations are expected to resume immediately after the maintenance window.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we continue to improve the security and reliability of our platform.

Thank you for choosing Flutterwave.
Jul 21, 2026 - 14:40 UTC
Jul 25, 2026
[Nigeria] Service Restored: Name Enquiry Service Disruption
Resolved - We are pleased to inform you that the issue with Name Enquiry service has been successfully resolved.

Thank you for your patience and understanding.
Jul 25, 06:30 UTC
Investigating - Dear Valued Merchant,

Due to a partner issue, some customers may be unable to verify recipient names before completing transactions. You may also notice lower transaction activity while the disruption persists.

The affected provider has been notified, and we are working closely with them to restore normal service. We will share further updates as they become available.

We apologize for the inconvenience and thank you for your continued understanding.
Jul 24, 12:05 UTC
Jul 24, 2026
[South Africa] Service Alert: Collection Service Disruption
Resolved - Dear Valued Merchant,

Please be advised that the temporary disruption to Collection services in the South African corridor is now resolved.

All systems are fully operational.
Jul 24, 13:43 UTC
Investigating - Dear Valued Merchant,

Please be advised that we are currently experiencing a service disruption affecting Collections within the South African corridor.

Our technical team is actively investigating the issue to restore normal operations as quickly as possible. We will provide updates as soon as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Jul 24, 13:19 UTC
Jul 23, 2026
Scheduled Maintenance Notice – Capitec Pay
Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 UTC
Scheduled - Dear Valued Merchant,

Please be advised that our payment partner (Capitec Pay) will be carrying out a scheduled maintenance during the following maintenance window:

Date: 22 July 2026 – 23 July 2026 (UTC)
Time: 11:00 PM – 02:00 AM UTC

Expected Impact

During this maintenance window, South African merchants using Capitec Pay will be unable to accept ZAR EFT payments. Payment attempts made during this period are expected to fail or be temporarily unavailable.

We recommend planning any time-sensitive payment activity outside of the maintenance window.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Jul 22, 19:10 UTC
Jul 22, 2026
[Rwanda] Service Restored: MTN Mobile Money Disruption
Resolved - We are pleased to inform you that the disruption affecting Mobile Money transactions in Rwanda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 22, 06:19 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting MTN Rwanda, which is impacting collections.

The issue has been escalated to the provider, and we are working closely with them to restore normal service as quickly as possible.

We will continue to provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 21, 16:07 UTC
Jul 21, 2026
[Nigeria] Service Restored: 9PSB Recipient Name Verification Disruption
Resolved - We are pleased to inform you that the issue affecting 9PSB Name Enquiry Service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 21, 07:01 UTC
Identified - Dear Valued Merchant,

A disruption affecting the 9PSB Name Enquiry Service is preventing some customers from confirming recipient names before completing payments.

Our team is working closely with 9PSB to resolve the issue as quickly as possible. We will keep you informed as new information becomes available.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Nigeria
Jul 20, 09:17 UTC
Jul 20, 2026
[UGANDA] Scheduled Airtel Money System Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 20, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 17:14 UTC
Scheduled - Dear Valued Merchant,

We would like to inform you of a scheduled system maintenance for Airtel Money Uganda, which will take place as follows:

Start Time: 19 July 2026, 10:00 PM UTC (equivalent to 20 July 2026, 01:00 AM EAT)
End Time: 20 July 2026, 02:00 AM UTC (equivalent to 20 July 2026, 05:00 AM EAT)
Downtime: 4 hours

During this maintenance window, Airtel Money services may experience intermittent availability. As a result, some transactions may be delayed or temporarily unavailable.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Jul 17, 14:38 UTC
Jul 19, 2026
Scheduled Emergency Maintenance – Telecel Cash Ghana
Completed - The scheduled maintenance has been completed.
Jul 19, 05:00 UTC
Scheduled - Dear Valued Merchant,

Please be informed that Telecel Ghana has scheduled an emergency system maintenance to improve the reliability and performance of its services.

Maintenance Schedule

Start: Sunday, 18 July 2026, 11:00 PM
End: Sunday, 19 July 2026, 5:00 AM
Duration: 6 hours

Services Affected

Telecel Cash debit transactions
Telecel Cash credit transactions

During the maintenance window, Telecel Cash services will be unavailable, and merchants may experience interruptions when processing Telecel Cash transactions.

We kindly advise you to plan your operations accordingly during this period.

We sincerely apologize for any inconvenience this maintenance may cause and appreciate your patience and understanding.
Jul 18, 17:17 UTC
Jul 18, 2026
[Nigeria] Service Restored: 9PSB Recipient Name Verification Disruption
Resolved - We are pleased to inform you that the issue affecting 9PSB Name Enquiry Service preventing some customers from confirming recipient names before completing payments has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 18, 20:02 UTC
Identified - Dear Valued Merchant,

A disruption affecting the 9PSB Name Enquiry Service is preventing some customers from confirming recipient names before completing payments.

Our team is working closely with 9PSB to resolve the issue as quickly as possible. We will keep you informed as new information becomes available.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Nigeria
Jul 18, 14:59 UTC
[Nigeria] Service Restored: Delays with NGN Payments
Resolved - We are pleased to inform you that the disruption affecting NGN payments sent through NIBSS has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 18, 19:59 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting NGN payments sent through NIBSS. As a result, some customers may experience delays in receiving payments.

We are actively working with NIBSS to restore normal service and will continue to share updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 18, 17:01 UTC
[Rwanda] Service Restored: MTN Rwanda Collection Service Disruption
Resolved - We are pleased to inform you that the disruption affecting mobile money transactions in Rwanda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 18, 15:00 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting MTN Rwanda. As a result, some you may be unable to receive collections from customers using MTN Rwanda.

We are actively working with MTN to restore normal service as quickly as possible and will provide further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 17, 18:59 UTC
Jul 17, 2026
[Nigeria] Service Restored: 9PSB Recipient Name Verification Disruption
Resolved - We are pleased to inform you that the issue with 9PSB Name Enquiry Service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 17, 08:07 UTC
Identified - Dear Valued Merchant,

A disruption affecting the 9PSB Name Enquiry Service is preventing some customers from confirming recipient names before completing payments.

Our team is working closely with 9PSB to resolve the issue as quickly as possible. We will keep you informed as new information becomes available.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Nigeria
Jul 17, 08:05 UTC
Scheduled Maintenance on MTN Ghana
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 UTC
Scheduled - Dear Valued Merchant,

Please be informed of an emergency maintenance activity on MTN Ghana Mobile Money Service as scheduled

Start: Monday, July 16th 2026, 11:00 PM GMT
End: Tuesday, July 17th 2026, 06:00 AM GMT
Duration: 7 hours
Expected Downtime: 90 minutes

During this period, customers will experience service disruptions or temporary unavailability of the Mobile Money service. We apologise for any inconvenience this may cause. Thank you for your understanding.
Jul 16, 20:02 UTC
Jul 16, 2026
Service Restored: Intermittent Transaction Failures
Resolved - We are pleased to inform you that the intermittent disruption affecting transactions has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
Jul 16, 13:06 UTC
Identified - Dear Valued Merchant

We are currently experiencing a disruption affecting some transactions. As a result, some customers may experience intermittent transaction failures when processing payments.

We are working to restore normal service as quickly as possible and will continue to share updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.
Jul 16, 12:16 UTC
Scheduled Maintenance: Temporary Impact to 9PSB Virtual Account Services
Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 UTC
Scheduled - Dear Valued Merchant,

We will be performing a scheduled maintenance on Wednesday, 15 July.

During this maintenance window, you may experience the following:

Delays or temporary interruptions when processing payments made via Virtual Accounts.
Temporary unavailability of new Virtual Account creation.
Intermittent disruptions to payments made into existing Virtual Accounts.

Our team will closely monitor the maintenance to minimize disruption and restore normal service as quickly as possible.

We appreciate your patience and understanding.

Updates will be provided throughout the maintenance window.
Jul 10, 17:37 UTC
Jul 15, 2026
[Uganda] Service Restored: Intermittent UGX Payment Disruption
Resolved - We are pleased to inform you that the intermittent failures on UGX transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Jul 15, 22:20 UTC
Identified - Dear Valued Merchant,

Some customers may experience intermittent failures when they attempt to make UGX payments due to a disruption affecting Airtel. We are actively working with the provider to restore normal service and will continue to share updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Uganda
Jul 15, 22:03 UTC
[Global] Service Restored: Mastercard Service Disruption
Resolved - We are pleased to inform you that the service disruption affecting Mastercard transactions across all regions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Jul 15, 12:18 UTC
Identified - Dear Valued Merchant

We are currently experiencing a service disruption affecting Mastercard transactions across all regions. As a result, some customers may experience failed or delayed transactions.

We are actively working with Mastercard to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Global
Jul 15, 08:39 UTC
[EU] Service Restored: Intermittent GlobalRemit Transaction Failures
Resolved - We are pleased to inform you that the disruption affecting EU transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Europe
Jul 15, 12:16 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting GlobalRemit transactions. As a result, some customers may experience intermittent transaction failures.

Our team is actively working with them to restore normal service as quickly as possible. We will continue to share updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Europe
Jul 15, 08:35 UTC
Jul 14, 2026
Scheduled Maintenance – Planned Service Interruption on Flutterwave for Business
Completed - The scheduled maintenance has been completed.
Jul 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:00 UTC
Scheduled - Dear Valued Merchant,

We will be performing a scheduled platform maintenance to enhance the reliability, scalability, and security of our payment infrastructure.

Expected Impact
During the maintenance window, you may experience brief service interruptions or intermittent availability across our payment services. The following customer impacts may occur:

- Customers may be temporarily unable to complete some payment collections.
- Payouts and withdrawals may be delayed or temporarily unavailable.
- Some bank transfers, mobile money transactions, voucher payments, and QR code. payments may fail or remain pending until the maintenance is complete.
- Cross-border payments and remittances may experience temporary delays.
- Transactions initiated during this period may take longer than usual to be processed.

Any service disruptions are expected to be temporary as traffic is transitioned to the upgraded platform. Services will automatically resume once the maintenance has been completed.

We recommend scheduling any time-sensitive payment collections or payouts outside the maintenance window where possible.

Our team will actively monitor the maintenance activity and provide updates throughout the exercise.

Thank you for your patience and understanding as we continue to improve the reliability and performance of our platform.
Jul 10, 17:35 UTC
Scheduled Maintenance on Telecel Ghana, 13th July 2026
Completed - We are pleased to inform you that the scheduled maintenance has been completed. We appreciate your patience and understanding during the maintenance period.
Jul 14, 06:15 UTC
Scheduled - Dear Valued Merchant,

Please be informed that Telecel Ghana will be carrying out a planned maintenance activity on its Mobile Money platform during the period below:

Start: Monday, 13 July 2026, 11:00 PM GMT
End: Tuesday, 14 July 2026, 5:00 AM GMT
Maintenance Window: 6 hours
Expected Service Downtime: Up to 60 minutes

During the maintenance window, you may experience intermittent service disruptions or temporary unavailability of Telecel Mobile Money transactions.

We recommend planning your business activities accordingly and apologize for any inconvenience this may cause. Thank you for your patience and understanding.
Jul 13, 17:21 UTC
Jul 13, 2026
[Kenya] Service Restored: Delays Receiving KES Payments via JamboPay
Resolved - We are pleased to inform you that the issue with JamboPay KES Payout has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 13, 10:04 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting JamboPay. As a result, some merchants may experience delays receiving KES payments.

The issue has been reported to JamboPay, and we are working closely with them to restore normal service as quickly as possible.

We will continue to share updates as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 13, 09:08 UTC
[Kenya] Service Restored: Delays Receiving KES Payments via JamboPay
Resolved - We are pleased to inform you that the issue with JamboPay KES Payout has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 13, 10:04 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting JamboPay. As a result, some merchants may experience delays receiving KES payments.

The issue has been reported to JamboPay, and we are working closely with them to restore normal service as quickly as possible.

We will continue to share updates as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 13, 09:08 UTC
[Kenya] Service Restored: Delays Receiving KES Payments via JamboPay
Resolved - We are pleased to inform you that the issue affecting JamboPay has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 13, 06:59 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting JamboPay. As a result, some merchants may experience delays receiving KES payments.

The issue has been reported to JamboPay, and we are working closely with them to restore normal service as quickly as possible.

We will continue to share updates as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 12, 21:45 UTC
[Kenya] Service Restored: Delays Receiving KES Payments via JamboPay
Resolved - We are pleased to inform you that the issue affecting JamboPay has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 13, 06:59 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting JamboPay. As a result, some merchants may experience delays receiving KES payments.

The issue has been reported to JamboPay, and we are working closely with them to restore normal service as quickly as possible.

We will continue to share updates as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 12, 21:45 UTC
Jul 12, 2026
[Rwanda] Service Restored: MTN Payment Disruption
Resolved - We are pleased to inform you that the issue affecting MTN has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 12, 07:49 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting MTN Rwanda. As a result, some merchants may experience failed transactions.

We are actively working with them to restore normal service as quickly as possible and will provide further updates as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 11, 07:24 UTC
[Côte d'Ivoire] Service Restored: WAVE Payment Disruption
Resolved - We are pleased to inform you that the issue affecting WAVE Côte d'Ivoire has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Jul 12, 07:44 UTC
Identified - Dear Valued Merchant,

Due to an issue affecting WAVE Côte d'Ivoire, some merchants may be unable to receive funds or may experience delays with incoming payments.

Our team is working closely with then to resolve the issue and restore normal service. We will continue to keep you informed as more information becomes available.

We apologize for the inconvenience and thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Jul 11, 07:28 UTC
Jul 11, 2026
[Nigeria] Service Restored: Intermittent Disruption Affecting Wema Bank Payments
Resolved - We are pleased to inform you that the disruption affecting Wema pay with Bank transfer has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 11, 22:33 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting Wema pay with Bank transfer. As a result, some customers may be unable to confirm the recipient's name before making a payment, and transaction notifications may be delayed.

This issue is related to Wema Bank, and we are actively working with them to restore normal service as quickly as possible.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 11, 22:12 UTC
← Incident History Powered by Atlassian Statuspage