Service Alert: Multi-Currency Onboarding Unavailable
Investigating - Dear Valued Merchant,

Please be informed that Multi-Currency onboarding is temporarily unavailable for new sign-ups. As a result, the Balance tab will not be accessible to new users during this period.

For merchants whose Multi-Currency onboarding was still in progress, the application status has been updated to failed to restore access to their NGN balances. These merchants will be able to retry the onboarding process once the service becomes available again.

Please note that existing Multi-Currency users will continue to have uninterrupted access to the service.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore onboarding.

Thank you for your continued trust and support.
Oct 21, 2026 - 15:04 UTC
[GHS] Service Alert: Payments through FBN Affected
Identified - Dear Valued Merchant,

Some GHS payments may currently be failing or not completing, following an issue affecting one of our banking partners in Ghana. We are working to restore normal service and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 21, 2026 - 13:17 UTC
[NGN] Service Alert: Bank Transfer Payments Affected
Investigating - Dear Valued Merchant,

NGN bank transfer payments made through Wema are currently not completing. We have escalated the matter to Wema and are working closely with them to restore normal service. We will share further updates as soon as we hear back.

We apologize for the disruption and appreciate your patience and understanding.
Oct 21, 2026 - 10:50 UTC
[NGN] Service Alert: POS Agent Payouts Unavailable
Identified - Dear Valued Merchant,

Transfers out of POS agent accounts have been temporarily paused. Agents can still accept payments, but moving funds out of their accounts is paused at this time.

We will keep you informed as soon as more information is available. Our Support team is available through the usual channels if you need assistance.

We apologize for the disruption and thank you for your patience.
Oct 19, 2026 - 08:22 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Partial Outage
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Partial Outage
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Operational
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: NGN Bank Transfer Services Oct 22, 2026 21:00-23:00 UTC

Please be informed that a scheduled maintenance will be performed on our NGN bank transfer services on Thursday, October 22, 2026.

Maintenance Window
** Date: Thursday, October 22, 2026
** Time: 21:00–23:00 UTC
** Duration: Approximately 2 hours

How This May Affect Your Operations
During the maintenance window, you may experience temporary disruptions on the following services:

** NGN Bank Payouts: NGN bank transfers may experience delays, timeouts, or failed requests, potentially affecting your payout processing.

** Beneficiary Account Validation: Account name verification may be temporarily unavailable or delayed, which could prevent you from validating beneficiary details before initiating transfers.

** Transaction Status Updates: Confirmation of transfer outcomes may be delayed, preventing you from confirming the final status of transactions immediately.

What You Need to Do
To minimize disruption to your operations, we recommend that you:

** Plan ahead: Complete any time-sensitive NGN transfers before the maintenance window, where possible.

** Avoid duplicate transfers: If a transfer times out or remains pending, check its final status before attempting it again to prevent duplicate payments.

** Verify transaction outcomes: Confirm that pending transfers have reached their final status before taking further action.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain the reliability of our services.
Posted on Oct 21, 2026 - 16:09 UTC

Oct 21, 2026

Unresolved incidents: Service Alert: Multi-Currency Onboarding Unavailable, [GHS] Service Alert: Payments through FBN Affected, [NGN] Service Alert: Bank Transfer Payments Affected.

Oct 20, 2026

[ZAR] Service Restored: Flash Voucher Payments Affected
Resolved - Normal service has resumed for ZAR Flash voucher payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing smoothly.

We apologize for the disruption and appreciate your patience.
Oct 20, 12:27 UTC
Identified - Merchants accepting ZAR Flash vouchers may experience failed or incomplete payments because of an issue with the service provider. We are investigating with them and will keep you informed of any progress.

We apologize for the disruption and appreciate your patience and understanding.
Oct 20, 12:11 UTC
[NGN] Service Restored: Bank Transfers Affected
Resolved - Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 20, 09:21 UTC
Identified - Dear Valued Merchant,

Some NGN outgoing bank transfers may be affected due to a service disruption with one of our providers. The provider has been informed and we will keep you informed as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 19, 07:26 UTC
Service Maintenance Notification: Temporary MTN Mobile Money Downtime Affecting Merchant Operations
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 UTC
Scheduled - Please be informed that MTN Ghana will carry out an emergency patch maintenance activity on Monday October 19, 2026 at 11:00 PM to October 20, 2026, 5:00 AM UTC.

Impact on Your Operations
During the maintenance window, MTN Mobile Money services will experience an estimated 60-minute downtime from 11:00 PM to 12:00 AM UTC. During this period, you may be unable to process MoMo payments and related transactions in this region, potentially resulting in temporary payment disruptions and delays in transaction completion.

You are advised to take note of this scheduled downtime and make the necessary operational arrangements to minimize disruptions to your business activities. Normal service is expected to resume following the completion of the downtime, subject to the successful completion of the maintenance activity.

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding.
Oct 19, 16:56 UTC
Scheduled Maintenance Notice: MTN Uganda
Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 UTC
Scheduled - Please be advised that MTN Uganda will conduct scheduled maintenance on its mobile money services during the following period:

Start: Monday, 19 October 2026, 09:00 PM UTC
End: Tuesday, 20 October 2026, 12:00 AM UTC
Duration: 3 hours

Impact on Your Operations:
During the maintenance window, you may experience temporary disruptions when processing payments the affected region. This may result in failed, delayed, or unavailable mobile money transactions, potentially affecting payment acceptance and order completion.

Normal service is expected to resume after the maintenance is completed.

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding.
Oct 19, 11:24 UTC

Oct 19, 2026

[KES] Service Restored: Payments Unavailable
Resolved - Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 16:59 UTC
Identified - Dear Valued Merchant,

You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Kenya
Oct 19, 09:10 UTC
[KES] Service Restored: Payments Unavailable
Resolved - Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 16:59 UTC
Identified - Dear Valued Merchant,

You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Kenya
Oct 19, 09:10 UTC
NGN] Service Restored: Bank Transfer Payment Delays
Resolved - Normal service has resumed for NGN payments received through Wema Bank virtual accounts. Name verification and payment notifications are no longer delayed, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 14:27 UTC
Identified - Dear Valued Merchant,

Merchants receiving NGN payments through Wema Bank virtual accounts may notice delays in recipient name verification and in payment notifications. This is due to a slowdown at Wema Bank, and the provider is working to resolve it as soon as possible.

We will keep you informed as more information becomes available. We're sorry for the inconvenience and thank you for your patience.
Oct 19, 12:05 UTC
[NGN] Service Restored: Card Payments Affected
Resolved - NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 12:47 UTC
Investigating - Dear Valued Merchant,

Some NGN card payments are currently failing due to an issue with one of our service providers. The provider is reviewing the issue, and we are working with them to restore normal payment processing. We will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 19, 12:07 UTC
[GHS] Service Restored: Bank Transfer Payments
Resolved - The generation of dynamic and static accounts for GHS bank transfer payments has returned to normal following the earlier disruption. You can now create these accounts as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 19, 10:16 UTC
Identified - Dear Valued Merchant,

A disruption with one of our banking partners is affecting the creation of both dynamic and static accounts used to accept GHS bank transfer payments. As a result, you may be unable to generate these accounts. The issue has been escalated, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Ghana
Oct 19, 07:24 UTC
Service Restored: Mobile Money Payments Affected
Resolved - Mobile money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 07:28 UTC
Identified - Dear Valued Merchant,

Some mobile money payments may currently fail or not complete successfully. The affected services include mobile money payments in UGX, GHS and KES, along with certain other mobile money options. The issue is related to one of our service providers, and we are still confirming the full scope of impact.

Our team is actively working to restore normal payment processing and will share further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 18, 18:35 UTC
[NGN] Service Restored: Payments Affected
Resolved - The issue affecting the creation of account details for receiving payments through Zenith Bank has been resolved. Normal service has resumed, and we continue to monitor closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 07:21 UTC
Identified - Dear Valued Merchant,

You may be unable to generate new account details for receiving payments through Zenith Bank, which means some incoming payments may not be completed. Our team is actively investigating and working to restore normal service, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 18, 20:05 UTC

Oct 18, 2026

Oct 17, 2026

[GHS] Service Restored: Mobile Money Payouts Affected
Resolved - Normal service has resumed for GHS mobile money payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 17, 19:06 UTC
Investigating - Dear Valued Merchant,

Some GHS mobile money payouts may currently fail or be delayed due to a service disruption with one of our providers. Our team is working to restore normal service and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 17, 18:41 UTC
[NGN] Service Restored: Bank Transfer Payments Affected
Resolved - Normal service has resumed for NGN Wema Bank transfer payments, including recipient name verification and transaction notifications. We will keep monitoring to ensure things remain stable.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 17, 18:49 UTC
Identified - Dear Valued Merchant,

Merchants accepting NGN payments by Wema Bank transfer may find that recipient name verification is failing, and that some transaction notifications arrive later than expected. We have notified the provider, who is working on a fix.

We will keep you informed as we learn more. We're sorry for the inconvenience and thank you for your patience.
Oct 16, 09:36 UTC

Oct 16, 2026

Emergency Maintenance Tonight | 09:00 PM–11:00 PM UTC
Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 UTC
Scheduled - Dear Valued Merchant,

An emergency maintenance is scheduled for tonight, 16 October, from 09:00 PM to 11:00 PM UTC.

Affected services: NGN, GBP, GHS, USD, EUR and KES payouts.

You may experience payout initiation timeouts during the maintenance window, potentially delaying payment processing and affecting your ability to complete payout operations.

We apologize for the inconvenience and appreciate your patience.
Oct 16, 20:53 UTC
[GHS] Service Restored: SMS OTP Delivery Affected
Resolved - SMS OTP delivery for GHS transactions has returned to normal following the earlier disruption. Payments requiring an OTP are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 16, 15:16 UTC
Investigating - Dear Valued Merchant,

There is an issue with the delivery of SMS OTPs on GHS transactions. As a result, payments requiring an OTP may be delayed or unable to complete. We are investigating the cause and will keep you informed as progress is made.

We apologize for the inconvenience and thank you for your patience.
Oct 16, 08:43 UTC
[KES] Service Restored: Payments Affected
Resolved - Normal service has resumed for KES payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing as expected.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 16, 15:12 UTC
Identified - Dear Valued Merchant,

A service disruption is affecting the processing of incoming KES payments, and some payments may not complete as expected. Our team is looking into the matter and will keep you informed as we learn more.

We're sorry for the inconvenience and thank you for your patience.
Oct 16, 15:08 UTC
[USD] Service Restored: Card Payments
Resolved - USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 16, 12:55 UTC
Identified - Dear Valued Merchant,

USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.
Oct 16, 09:38 UTC
Service Restored: Balance History
Resolved - Dear Valued Merchant,

Balance history is now displaying normally on Flutterwave for Business.

We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Global
Oct 16, 09:47 UTC
Investigating - Dear Valued Merchant,

We are experiencing issues with balance history display on Flutterwave for Business dashboard.
Our team is working to restore it and will share an update as soon as we have more information.
We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Global
Oct 16, 09:04 UTC
Service Restored: Login Unavailable
Resolved - Login to F4B on web and mobile has returned to normal following the earlier disruption. You can now access your account as usual, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 16, 08:00 UTC
Identified - Dear Valued Merchant,

You may be unable to log in to your F4B account on web and mobile. Our team is working to restore access and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Global
Oct 15, 16:05 UTC
Service Maintenance Notice: Scheduled Maintenance on MTN (Nsano) Mobile Money Ghana, 15th October 2026
Completed - The scheduled maintenance has been completed.
Oct 16, 05:09 UTC
Scheduled - Dear Valued Merchant,

Please be informed of a scheduled maintenance activity on MTN Ghana scheduled as follows:

Start: Thursday, October 15th 2026, 11:00 PM GMT
End: Friday, October 16th 2026, 05:00 AM GMT
Duration: 6 hours

During this period, MTN Mobile Money services may be temporarily unavailable. We apologize for any inconvenience this may cause. Thank you for your understanding.
Oct 15, 21:08 UTC

Oct 15, 2026

Service Alert: Bank Transfer Payment Notifications Delayed
Resolved - Notifications for bank transfer payments have returned to normal.

All delayed notifications have been delivered, new payments are being confirmed in real time.

We apologize for the disruption and appreciate your patience.
Oct 15, 10:33 UTC
Update - Notifications for bank transfer payments have returned to normal following the earlier delays.

Any delayed notifications are currently being processed, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 15, 09:49 UTC
Update - Dear Valued Merchant,

Notifications for some bank transfer payments may be arriving later than expected.

Our team is looking into the matter and we will keep you informed as more information becomes available.

We apologize for any disruption this causes and thank you for your understanding.
Oct 15, 09:38 UTC
Identified - Dear Valued Merchant,

Notifications for some bank transfer payments may be arriving later than expected.

Our team is looking into the matter and we will keep you informed as more information becomes available.

We apologize for any disruption this causes and thank you for your understanding.
Oct 15, 09:37 UTC
Service Alert: Payouts Resumed, Other Currencies Paused
Resolved - We are pleased to confirm that XOF, XAF, ZAR, MWK and EGP are back online.

We sincerely apologize for the impact and thank you for your continued understanding.
Oct 15, 10:13 UTC
Update - We are aware of payout transactions from 13 October that are still showing as pending. The team is reconciling their statuses.

We’ll share updates as they become available. Thank you for your patience and understanding.
Oct 14, 14:20 UTC
Update - Payouts in NGN, GHS, KES, UGX, ZMW, RWF, TZS, GBP, USD and EUR have been restored, alongside merchant settlements, mobile money payments and key account features. However, payouts in MWK, EGP, XOF, XAF and ZAR, stablecoin balance visibility, airtime and bill payments remain affected as recovery continues.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Global
Oct 14, 14:15 UTC
Update - Dear Valued Merchant,

KES payouts have been restored and are processing normally.

We apologize for the disruption and appreciate your patience and understanding.
Oct 14, 10:47 UTC
Update - Dear Valued Merchant,

Here is our latest progress as services return. Payouts are confirmed working in NGN, GHS, UGX, ZMW, RWF, TZS, GBP and EUR, Mobile money payments, Account features: Balance visibility (excluding stablecoins), balance history, statement generation, transaction status checks, bank lists, low-balance notifications These services are not yet available: USD payouts, KES, MWK, EGP, XOF, XAF and ZAR payouts are still being restored and checked, Airtime and bill payments remain temporarily unavailable, Stablecoin balance visibility.

Under Review: FX rate visibility discrepancies between the dashboard and API We will keep you informed as further services are confirmed.
Please contact our support team if you see problems with any service listed as restored.
We apologize for the inconvenience and thank you for your understanding.
Oct 14, 09:42 UTC
Identified - Dear Valued Merchant,

Outbound NGN payouts, including transfers from your dashboard, are back online and processing normally, so you can safely resume NGN transfers. Outbound payouts remain temporarily paused in GHS, KES, UGX, ZMW, RWF, TZS, MWK, EGP, XOF, XAF, USD, GBP and EUR while we complete scheduled updates, and we are restoring them one at a time. Please avoid repeatedly retrying failed transfers in these currencies, as this could create duplicate payout attempts once they reopen.

Payment acceptance is unaffected across all payment methods, and your account balances are secure.

You may notice a delay in seeing recent balance history while it updates. We will share another update as more currencies are restored.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Global
Oct 13, 23:07 UTC
Scheduled System Maintenance: Wednesday, October 14, 2026
Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 UTC
Scheduled - To ensure the ongoing security, reliability, and performance of our payment infrastructure, Flutterwave will conduct scheduled system maintenance during off-peak hours.

Maintenance Schedule:
** Start: Wednesday, October 14th, 2026 at 09:00 PM UTC
** End: Wednesday, October 14th, 2026 at 11:00 PM UTC
** Duration: Up to 2 hours

Impact on Your Operations:
** Transaction Processing: Payment acceptance across cards, mobile money, and POS remains operational. However, you may experience brief intermittent timeouts or slight latency when processing transactions or generating receipts during the window.
** Webhooks & Status Updates: Delivery of real-time transaction status notifications (webhooks) may face brief delays, but all events will be queued and delivered once the maintenance concludes.
** Action Required: No action required from you.

If you require any assistance during this period, our support team and dedicated account managers are available to assist you.
Oct 14, 19:42 UTC

Oct 14, 2026

[GHS] Service Restored: Mobile Money Payments Affected
Resolved - Mobile money (Telecel) payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 14, 20:58 UTC
Identified - Dear Valued Merchant,

Some GHS mobile money payments made with Telecel may currently fail due to intermittent issues with one of our service providers. We are working with the provider to restore normal payment processing and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Ghana
Oct 13, 16:33 UTC
[USD] Service Restored: Card Payments
Resolved - USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: US
Oct 14, 20:56 UTC
Identified - Dear Valued Merchant,

Merchants accepting USD card payments may see some payment attempts fail. We are looking into the cause and will keep you informed as we learn more.

We're sorry for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: US
Oct 14, 14:05 UTC
Service Alert: Temporary Dashboard Feature Disruption
Resolved - The reported dashboard issues have been resolved, and the affected features are now available. Please note that payout availability on certain corridors remains subject to a separate ongoing issue, as communicated on our status page.

We apologize for any inconvenience caused and appreciate your patience and understanding.
Oct 14, 13:49 UTC
Update - Dynamic QR code generation for Payment Links has been restored and is now available.
Oct 13, 06:44 UTC
Identified - Dear Valued Merchant,

Some dashboard features, including bulk payouts, receipt and report downloads, payment link QR codes, and document uploads, are temporarily unavailable due to an ongoing system maintenance. Standard checkout, collections, API payouts, and wallet transfers remain operational.

We apologize for any inconvenience and appreciate your understanding.
Oct 11, 07:08 UTC

Oct 13, 2026

Scheduled System Maintenance: Tuesday, October 13, 2026
Completed - Dear Valued Merchant,

This is to confirm that the maintenance scheduled for tonight, Tuesday, October 13th, 2026 (10:00 PM to 12:00 AM WAT) will not take place, and all services continue as usual. There is nothing you need to do. A revised date will be shared once it is available.
We are sorry for the inconvenience and thank you for your continued patience
Oct 13, 22:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 UTC
Scheduled - To ensure the ongoing security, reliability, and performance of our payment infrastructure, Flutterwave will conduct scheduled system maintenance during off-peak hours.

Maintenance Schedule:
** Start: Tuesday, October 13th, 2026 at 09:00 PM UTC
** End: Wednesday, October 13th, 2026 at 11:00 PM UTC
** Duration: Up to 2 hours

Impact on Your Operations:
** Transaction Processing: Payment acceptance across cards, mobile money, and POS remains operational. However, you may experience brief intermittent timeouts or slight latency when processing transactions or generating receipts during the window.
** Webhooks & Status Updates: Delivery of real-time transaction status notifications (webhooks) may face brief delays, but all events will be queued and delivered once the maintenance concludes.
** Action Required: No action required from you.

If you require any assistance during this period, our support team and dedicated account managers are available to assist you.
Oct 13, 14:24 UTC
Service Restored: Dashboard Login
Resolved - Login access to the F4B Dashboard has been restored and the dashboard is working as expected. We continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Global
Oct 13, 20:47 UTC
Identified - Dear Valued Merchant,

You may be unable to log in to the F4B Dashboard or may experience delays when using it. Payment processing, including collections and webhook notifications, are not affected and continues to operate normally.

We are working to restore full access and will keep you informed of any progress. In the meantime, please retry logging in after a short while.

We apologize for the inconvenience and appreciate your understanding.

Affected Services:
Affected Markets: Global
Oct 13, 20:25 UTC
Service Restored: Mobile Money Payments
Resolved - Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Global
Oct 13, 14:28 UTC
Identified - Dear Valued Merchant,

You may be unable to complete some payments made through mobile money and USSD across multiple markets, including Senegal, Cote d'Ivoire, Burkina Faso and Cameroon. We are working to restore normal service while we establish the full scope of the issue.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Global
Oct 13, 10:36 UTC
Service Restored: Mobile Money Payments
Resolved - Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Global
Oct 13, 14:28 UTC
Identified - Dear Valued Merchant,

You may be unable to complete some payments made through mobile money and USSD across multiple markets, including Senegal, Cote d'Ivoire, Burkina Faso and Cameroon. We are working to restore normal service while we establish the full scope of the issue.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Global
Oct 13, 10:36 UTC
Service Restored: Balances on Send and F4B
Resolved - Balances are now displaying again on the Send and F4B applications following the earlier disruption. Normal service has resumed, and we continue to monitor closely.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Global
Oct 13, 14:26 UTC
Identified - Dear Valued Merchant,

You may be unable to view your balances on the Send and F4B applications at the moment. The cause has been identified, and our engineers are working to bring balance visibility back to normal.

We will keep you informed as we make progress. We apologize for the disruption and thank you for your patience.

Affected Services:
Affected Markets: Global
Oct 13, 09:28 UTC
[USD] Service Restored: Card Payments Affected
Resolved - Normal service has resumed for USD card payments after the earlier disruption. We will continue to monitor the service to ensure payments keep processing smoothly.

We apologize for the inconvenience and thank you for bearing with us.
Oct 13, 06:47 UTC
Identified - Dear Valued Merchant,

Merchants accepting USD card payments may experience failed or incomplete payments because of an issue affecting one of our service providers. The provider has been notified, and we are following up on progress towards restoring normal service.
We will keep you informed of any developments.

We apologize for the inconvenience and thank you for your understanding.
Oct 9, 14:07 UTC
[NGN] Service Restored: Payouts Delayed
Resolved - Normal service has resumed for NGN payouts, and payouts are now processing as expected. We will continue to monitor the service to ensure it remains stable.

We apologize for the inconvenience and thank you for bearing with us.

Affected Services:
Affected Markets: Nigeria
Oct 13, 06:38 UTC
Identified - Dear Valued Merchant,

Some NGN payouts are currently showing as pending and may take longer than expected to complete. Our team is actively working on a fix, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 12, 15:54 UTC
[RWF] Service Restored: Mobile Money Payments and Payouts Affected
Resolved - Normal service has resumed for RWF mobile money payments and payouts after the earlier disruption. We will continue to monitor the service to ensure it remains stable.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 13, 06:35 UTC
Investigating - Dear Valued Merchant,

You may currently experience issues with RWF mobile money payments and payouts due to a service disruption affecting MTN. We are investigating and working to restore normal service, and we will keep you informed as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 12, 11:00 UTC

Oct 12, 2026

Scheduled Maintenance: Infrastructure Security Upgrade | Monday, October 12, 2026
Completed - The scheduled maintenance has been completed.
Oct 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 UTC
Scheduled - Dear Valued Partner,
Tonight we are carrying out a scheduled infrastructure upgrade to strengthen security across part of our platform. The work adds extra protection at the network edge.

Maintenance window

Date: Monday, October 12, 2026
Time: 21:00 – 23:00 UTC

Expected duration:  2 hours,

What to expect:

No planned downtime. Payment collections and API services will stay available throughout.
Possible brief interruptions. While traffic switches over, you may see occasional connectivity blips or short timeouts.
They clear on their own, and a retry should succeed.
No action needed from you. Your endpoints, domain names and integration settings stay the same. Traffic will route automatically.

Thank you for your continued partnership.
Oct 12, 10:31 UTC

Oct 11, 2026

Oct 10, 2026

Scheduled System Maintenance & Upgrade — Saturday, 10th October 2026
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 UTC
Scheduled - At Flutterwave, we’re continuously improving our infrastructure to enhance payment reliability, speed, and security.

We will conduct scheduled maintenance on Saturday, 10 October 2026, from 8:00 PM to 10:00 PM UTC to upgrade our core transaction databases.

During this period, some payment channels and merchant operations may experience brief delays, timeouts, queued transactions, or slower dashboard updates, particularly during the final system transition.

What you should do:
* Avoid scheduling bulk payouts or transfers during the maintenance window.
* If using our APIs, ensure retry logic is enabled for temporary timeouts.
* Verify transaction status through webhooks or transaction verification before retrying payments.

Our technical and support teams will closely monitor the maintenance. If you experience issues after 10:00 PM UTC, please contact your Account Manager.

Thank you for your understanding and continued partnership.
Oct 8, 08:21 UTC

Oct 9, 2026

Service Restored: Delays Logging In to Send
Resolved - We are pleased to inform you that the intermittent log in delay experienced on Send has been resolved.

We apologize for the inconvenience and appreciate your understanding.
Oct 9, 06:16 UTC
Investigating - Dear Valued Merchant,

You may experience delays when logging in to Send through the mobile app or the web portal. The delays are intermittent, and our team is actively working to restore normal access.

We will share further updates as they become available. We apologize for the inconvenience and appreciate your understanding.
Oct 8, 11:57 UTC

Oct 8, 2026

Service Restored: Issue with Refunds Initiation
Resolved - We are pleased to inform you that the issue with refund initiation on F4B has been resolved.

Thank you for your patience and understanding
Oct 8, 11:58 UTC
Investigating - Dear Valued Merchant,

Some enterprise merchants are currently unable to initiate refunds on F4B due to an error encountered during the process. Our teams are actively investigating the issue and working to restore normal refund processing. Further updates will be shared as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.
Oct 2, 20:09 UTC
[RWF] Service Restored: Disruption affecting MTN transactions
Resolved - We are pleased to inform you that the issue with MTN Rwanda has been successfully resolved.

Thank you for your patience and understanding.
Oct 8, 11:18 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting some customer debit transactions via MTN Rwanda, which may prevent payments from being completed successfully. Our team is working with the affected provider to restore normal service and minimize the impact on your business.

We apologize for the disruption and appreciate your patience and understanding while we work to resolve the issue.

Affected Services:
Affected Markets: Rwanda
Oct 7, 08:16 UTC
[NGN] Service Restored: Card Payments Affected
Resolved - We are pleased to inform you that the issue with Interswitch has been successfully resolved. We are monitoring the situation closely to ensure continued stability.

Thank you for your patience and understanding.
Oct 8, 11:17 UTC
Identified - Dear Valued Merchant,

Some NGN card payments may currently be unsuccessful due to an issue affecting Interswitch. The provider is aware and working to restore normal service, and we will share further updates as progress is made.

We apologize for the disruption and appreciate your patience.
Oct 7, 16:26 UTC

Oct 7, 2026

[XAF] Service Restored: Orange Mobile Money Credit Payments Unavailable
Resolved - We are pleased to inform you that the issue with Orange Money in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.
Oct 7, 16:23 UTC
Identified - Dear Valued Customer,

Some customers may be unable to receive payments through Orange Mobile Money in Burkina Faso, which may delay funds reaching their intended recipients. Our team is working to restore the service as quickly as possible.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso
Oct 7, 12:40 UTC
[NGN] Service Restored: Intermittent Payment Processing Disruption Through MTN
Resolved - We are pleased to inform you that the intermittent disruption which affected some NGN payments through MTN has been successfully resolved.

Thank you for your patience and understanding.
Oct 7, 11:31 UTC
Identified - Dear Valued Merchant,

We are currently experiencing an intermittent disruption affecting some NGN payments through MTN, which may prevent customers from completing transactions successfully and impact your ability to receive payments.

We are working with the affected provider to restore normal service. Further updates will be shared as progress is made.

We apologize for the disruption and appreciate your patience and understanding.
Oct 7, 08:29 UTC
[NGN] Service Restored: Disruption Affecting Card Payments
Resolved - We are pleased to inform you that the disruption which affected some NGN card payments preventing transactions from completing successfully has been resolved.

Thank you for your patience and understanding
Oct 7, 05:58 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some NGN card payments, which may prevent transactions from completing successfully. The affected service provider is aware of the issue and is working to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.
Oct 6, 10:15 UTC
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