Investigating - Inaccessibility of the NQR merchant app. Users and merchants are unable to access the NQR merchant app.

This has been shared with our partners to resolve. Kindly allow us to revert.
Aug 5, 10:15 UTC
Investigating - We are aware that users are currently not receiving STK push notification from their mobile network operator to enable them complete mobile money payments.

Impacts: All mobile networks

We have escalated to our downstream partner and await resolution.

We regret the inconvenience this is causing you.
Jul 30, 13:40 UTC
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Flutterwave Sign-up Operational
90 days ago
100.0 % uptime
Today
Bank Verification Number (BVN) Operational
90 days ago
100.0 % uptime
Today
SMS service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 16, 2021

No incidents reported today.

Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 11:12 UTC
Investigating - Please be informed that we’re experiencing intermittent issues processing PWBT transactions at this time.

We are also aware of an issue with the generation of Virtual Account Numbers (VANs) at this time.

Impact: Customers would receive the error “error processing request, please check request parameters and try again” while attempting to complete payment via checkout.

The team has been notified and resolving.

Next update in: 45 minutes
Oct 15, 10:10 UTC
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 UTC
Scheduled - We will be carrying out an SSL update on Flutterwave for Business API on Thursday the 15th of October, 2021.

What to expect: The maintenance window will last for a maximum of 15 minutes. During the time indicated, there will be up to fifteen minutes of impact during which merchants may experience the following:

* Merchants and end-users may experience higher-than-normal declines to transaction.

* Merchants may encounter an increased number of "503 - service unavailable" error responses for API calls.

* Flutterwave users may also experience errors accessing the Flutterwave website (https://www.flutterwave.com) and/or the Flutterwave checkout flows.

* Point of Sale payments may not complete. Flutterwave Store may also be unavailable.

* Login to Secure File Transfer Protocol (SFTP) servers (https://dashboard.flutterwave.com/, https://dispute.flutterwave.com/) may result in errors.

We will provide status updates once the maintenance activity is completed.
Oct 6, 17:34 UTC
Resolved - This incident has been resolved.
Oct 14, 05:22 UTC
Update - We are continuing to investigate this issue.
Oct 13, 13:28 UTC
Investigating - Our partner for Vodafone GHS mobile money is currently experiencing an issue.

As a result, our Vodafone payouts and collections are currently either pending or failing. This has been escalated to our partners.

We will revert as soon as we learn more.
Oct 13, 12:17 UTC
Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 19:36 UTC
Investigating - We are currently experiencing an issue with KES Mpesa payouts.

Transfers are pending without final statuses, this has been shared with the partner.

We will revert as soon as we learn more.
Oct 13, 15:03 UTC
Resolved - This incident has been resolved.
Oct 13, 14:39 UTC
Investigating - NIP transactions to Wema bank are failing.

Challenge: No response to transaction requests. Also, please note that Pay with bank transfer(PWBT) transactions to Wema Bank is also affected.

Wema bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Oct 13, 13:00 UTC
Resolved - This incident has been resolved.
Oct 13, 10:54 UTC
Investigating - We are currently experiencing an issue processing GHS Mobile money payouts.

This has been escalated to our partners.

We will revert as soon as we learn more.
Oct 12, 20:07 UTC
Oct 12, 2021
Resolved - This incident has been resolved.
Oct 12, 20:09 UTC
Investigating - We are aware that MTN and Airtel subscribers are not receiving service OTPs via SMS required to complete activities requiring the same. E.g. Flutterwave for Business (F4B) sign up, 2FA login.

Our team’s working towards a resolution with our partners. Please note that service OTPs are also delivered to the registered number on WhatsApp
Aug 4, 16:39 UTC
Resolved - This incident has been resolved.
Oct 12, 10:34 UTC
Investigating - We are currently experiencing an issue with MTN UGX Mobile money payouts.

We have escalated this to our partner. We regret the inconvenience.

However, please be informed that the Airtel mobile money payment method in Uganda is available.
Oct 12, 09:53 UTC
Resolved - This incident has been resolved.
Oct 12, 08:13 UTC
Investigating - We are aware that you may be experiencing difficulties with Airtel payouts processing.

A resolution is underway by the Airtel team; they will keep us updated as the situation progresses.

We regret the inconvenience.

However, please be informed that the MTN mobile money payment method in Uganda is available.
Oct 12, 06:15 UTC
Oct 11, 2021
Resolved - This incident has been resolved.
Oct 11, 16:16 UTC
Investigating - NIP transactions to First bank are failing.

Challenge: No response to funds transfer requests.

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Oct 11, 13:08 UTC
Oct 10, 2021
Completed - The scheduled maintenance has been completed.
Oct 10, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 UTC
Scheduled - Please be informed that Sterling Bank will be carrying out a scheduled system maintenance.

Impact: NIP and POS services will be unavailable during this period.

Thank you.
Oct 8, 20:40 UTC
Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 UTC
Scheduled - Please be informed that Union Bank will be carrying out a Scheduled system maintenance on a component of its Network infrastructure.

Impact: NIP and POS services will be unavailable during this period.

Thank you.
Oct 8, 20:35 UTC
Oct 8, 2021
Resolved - This incident has been resolved.
Oct 8, 15:20 UTC
Update - This is still in progress.

We will post further updates as soon as received.
Oct 5, 08:22 UTC
Investigating - We are aware of an issue currently affecting deposits via UBA account payment option; on Checkout and via API.

Impact: All deposit attempts via UBA Pay with Bank will return response: "Sorry, we are having troubles connecting with your bank at this time, please try again".

Status: Issue has been escalated to the bank.

We do not have an ETR just yet but we will post another update as soon as we learn.
Oct 4, 13:14 UTC
Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 7th of October, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Oct 5, 20:42 UTC
Oct 6, 2021
Completed - The scheduled maintenance has been completed.
Oct 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 UTC
Scheduled - Safaricom has notified us of maintenance activity on M-PESA services.

All M-PESA services will be unavailable during the maintenance period.

Transactions via Airtel Kenya will be available during the maintenance period.
Oct 5, 20:45 UTC
Completed - The scheduled maintenance has been completed.
Oct 6, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:01 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 6th of October, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Oct 5, 20:41 UTC
Oct 5, 2021
Resolved - This incident has been resolved.
Oct 5, 13:31 UTC
Investigating - We're currently experiencing intermittent connection drop off on NGN payouts, hence causing NGN payouts to fail intermittently.

We are working with our partners to resolve this.

We will post an update as soon as we learn.
Oct 5, 11:05 UTC
Resolved - This incident has been resolved.
Oct 5, 08:21 UTC
Investigating - No response to funds transfers requests.

NIP transactions to Zenith Bank are failing.

Zenith Bank's technical team is currently working to resolve the challenge.

We shall provide an update as soon as this has been resolved.
Sep 30, 12:20 UTC
Oct 4, 2021
Resolved - This incident has been resolved.
Oct 4, 21:46 UTC
Update - This is still in progress.

We will post further updates as soon as received.
Oct 4, 20:35 UTC
Update - Please be informed that this is still in progress.

We will post further updates as soon as received.
Oct 4, 14:23 UTC
Update - This is still in progress.

We will post further updates as soon as received.
Oct 4, 12:24 UTC
Investigating - We are aware that some customers may be experiencing difficulties with transactions processing.

Scope: Transactions will decline intermittently.

ETR: 1 hour

We regret the inconvenience. We will post further updates as soon as received.
Oct 4, 10:17 UTC
Resolved - This incident has been resolved.
Oct 4, 20:36 UTC
Investigating - We are aware of an issue currently affecting deposits via Zenith Bank account payment option; on Checkout and via API.

Impact: All deposit attempts via Zenith Bank Pay with Bank will return response: "Transaction Failed. Please try again".

Status: Issue has been escalated to the bank.

We do not have an ETR just yet but we will post another update as soon as we learn.
Oct 4, 12:25 UTC
Oct 3, 2021

No incidents reported.

Oct 2, 2021
Resolved - This incident has been resolved.
Oct 2, 19:35 UTC
Investigating - NIP transactions to Wema bank are failing.

Challenge: Late response to transaction requests.

Wema Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Oct 2, 09:47 UTC