[NIBSS] - BVN Service Failure
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 10:29 UTC
Investigating - NIBSS has informed us that the BVN validation service is currently unreachable.

Challenge: The BVN validation service is currently unreachable.

Impact: Inability of users to access the service

Their technical team is currently working to resolve the issue. We shall revert as soon as we learn more
Nov 25, 06:30 UTC
[Investigating] - Payments with Discover Card — NIGERIA
Update - This is still in progress.

We are continuing to investigate this issue. No ETR yet
Nov 9, 08:12 UTC
Investigating - We are aware of current transaction failures on Discover cards.

Payment attempts will return “card not enrolled for protect buy" or "transaction failed".

This has been escalated. Kindly allow us feedback as soon as we learn more
Nov 9, 03:37 UTC
[3rd Party Downtime] - United Bank for Africa (UBA) — "Pay with Bank" — NIGERIA
Investigating - We are aware of an issue currently affecting deposits via UBA account payment option; on Checkout and via API.

Impact: Deposit attempts via UBA Pay with Bank will intermittently return response: "Sorry, your payment failed. Please try again".

Status: The issue has been escalated to the bank.

We do not have an ETR just yet but we will post another update as soon as we learn.
Oct 20, 13:23 UTC
[NIBSS QR] - NQR Service Failure-- NIGERIA
Investigating - Inaccessibility of the NQR merchant app. Users and merchants are unable to access the NQR merchant app.

This has been shared with our partners to resolve. Kindly allow us to revert.
Aug 5, 10:15 UTC
[3rd Party Downtime] - STK Push Notification for Mobile Money Collection — TANZANIA
Investigating - We are aware that users are currently not receiving STK push notification from their mobile network operator to enable them complete mobile money payments.

Impacts: All mobile networks

We have escalated to our downstream partner and await resolution.

We regret the inconvenience this is causing you.
Jul 30, 13:40 UTC
[3rd Party Downtime] - Collection via GT Bank "Pay With Bank" — NIGERIA
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Flutterwave Sign-up Operational
90 days ago
100.0 % uptime
Today
Bank Verification Number (BVN) Operational
90 days ago
100.0 % uptime
Today
SMS service Operational
90 days ago
100.0 % uptime
Today
Chargebacks Operational
90 days ago
100.0 % uptime
Today
Flutterwave Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 1, 2021
[First Bank] - No response to transfer requests --- NIGERIA
Resolved - This incident has been resolved.
Dec 1, 13:09 UTC
Investigating - NIP transactions to First bank are failing.

Challenge: No response to funds transfer requests.

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Nov 26, 07:43 UTC
Nov 30, 2021
[Access Bank] - No response to transfer requests
Resolved - This incident has been resolved.
Nov 30, 20:35 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: No response to funds transfer requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Nov 30, 15:57 UTC
[3rd Party Downtime] - Airtel Uganda MobileMoney Collections
Resolved - This incident has been resolved.
Nov 30, 19:13 UTC
Monitoring - This has now been resolved.
New Airtel Uganda momo collections should be processed successfully.

However, backlogs are still being treated by the partner.
Nov 30, 14:55 UTC
Investigating - We are aware that you may be experiencing difficulties with Airtel collections processing.

A resolution is underway by the Airtel team; they will keep us updated as the situation progresses.

We regret the inconvenience.

However, please be informed that the MTN mobile money payment method in Uganda is available.
Nov 30, 12:14 UTC
Nov 29, 2021

No incidents reported.

Nov 28, 2021
[NIBSS] - BVN Maintenance - 26 - 28 Nov
Completed - The scheduled maintenance has been completed.
Nov 28, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 17:00 UTC
Scheduled - Please be informed that NIBSS will be carrying out scheduled system maintenance on its BMS service.

Impact: BVN enrollment for online and offline verification, and handout will be unavailable during the maintenance period might be minimal impact on NIP services during this period.
Nov 26, 07:54 UTC
Nov 27, 2021

No incidents reported.

Nov 26, 2021

Unresolved incident: [NIBSS] - BVN Service Failure.

Nov 25, 2021
[3rd Party Service Notification] – Verve / Mastercard PIN - Nigeria
Resolved - This incident has been resolved.
Nov 25, 20:35 UTC
Investigating - Our processing partner has notified us of an issue impacting Verve/Mastercard PIN transactions.

Error Message: Either remote server cannot be reached or network connection was reset/broken (RR-E53)

Resolution is underway and we will post further updates as soon as we receive the same.
Nov 25, 17:14 UTC
Nov 24, 2021
[3rd Party Service Notification] – Mastercard/Visa cards
Resolved - This incident has been resolved.
Nov 24, 10:47 UTC
Investigating - We are aware of an issue currently affecting card deposits (on Mastercard and Visa).

Error Message: FAILURE-TIMED_OUT is being returned.

This has been escalated to our partners.

We do not have an ETR just yet but we will post another update as soon as we learn.
Nov 24, 10:30 UTC
Nov 23, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 23 Nov 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 23rd of November, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Nov 17, 11:45 UTC
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
F4B [Flutterwave Emergency Maintenance] — 19 Nov 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 UTC
Scheduled - We will be carrying out an emergency maintenance scheduled to take place on the 19th of November, 2021.

Scope: Flutterwave for Business (dashboard login, collection, payout, chargeback and refund management)

Impact: Collection and Payout transactions will still process successfully but with intermittent timeout. Please retry the transaction at a later time if a failure response is returned on initial attempt.

We will provide status updates once the maintenance activity is completed.
Nov 18, 16:28 UTC
[Ecobank] - Scheduled Maintenance - 18/19 Nov -- NIGERIA
Completed - The scheduled maintenance has been completed.
Nov 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:01 UTC
Scheduled - Please be informed that Ecobank will be carrying out scheduled system maintenance.

Impact: There might be minimal impact on NIP services during this period.
Nov 18, 14:50 UTC
[Jaiz Bank] Nigeria - System malfunction to all transfer requests
Resolved - This incident has been resolved.
Nov 18, 08:15 UTC
Investigating - NIP transactions to Jaiz bank are failing.

Challenge: Response code (96): System malfunction response to funds transfer requests.

Jaiz Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Nov 17, 13:19 UTC
[Resolution in Progress] - Flutterwave website
Resolved - This incident has been resolved.
Nov 18, 08:06 UTC
Update - We are continuing to investigate this issue.
Nov 18, 06:53 UTC
Investigating - We are having a connectivity issue on our website (https://flutterwave.com).

Resolution is underway. Next update in 45 minutes.
Nov 17, 14:56 UTC
F4B [Service Interruption Notification]
Resolved - This incident has been resolved.
Nov 18, 08:05 UTC
Update - We are continuing to investigate this issue.
Nov 18, 08:05 UTC
Update - We are continuing to investigate this issue.
Nov 18, 06:53 UTC
Investigating - We are aware and working on restoring intermittent timeouts on the following services:

F4B Dashboard (login)
Checkout
Login
Generation of payment links
Accessing payment links
Transfers
Rates service impacted

We will provide intermittent updates until resolution

Next update in: 45 minutes
Nov 18, 05:35 UTC
Nov 17, 2021
[Ecobank] - Scheduled Maintenance - 16 & 17 Nov -- NIGERIA
Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:04 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 16, 18:21 UTC
Scheduled - Please be informed that Ecobank will be carrying out scheduled system maintenance.

Impact: NIP and NEFT services would be unavailable during this period.
Nov 16, 18:02 UTC
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