Service Alert: Disruption affecting card transactions and other services
Identified - Dear Valued Merchant,

A service disruption is currently affecting card transactions, login, money transfers, and several other services. This may prevent some customers from completing transactions or accessing affected services.

Our engineers are actively working to restore services. We will provide further updates as soon as we have more information.

We sincerely apologize for the inconvenience and thank you for your continued patience.

Affected Services:
Affected Markets: Global
Sep 04, 2026 - 00:49 UTC
[Ghana] Service Alert: Incoming Payments Delays
Update - Please note that transactions are currently being routed through alternative channels, and the impact has been mitigated.
Aug 20, 2026 - 13:51 UTC
Identified - Dear Valued Merchant,

Due to a disruption affecting our payment partner in Ghana, some payments sent to customers are taking longer than expected to be received.

Our team is working closely with them to resolve the issue and restore normal service. We will keep you informed as we receive further updates.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Ghana
Jul 16, 2026 - 15:58 UTC
[Kenya] Service Alert: KES Payment Disruption
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting KES payment processing. As a result, some customers may be unable to receive KES payments at this time.

Please note that some transactions continue to process normally.

We are actively working with the affected service provider to restore normal service as quickly as possible and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 15, 2026 - 12:11 UTC
[Ivory Coast] Service Alert: Mobile Money Collection Issues
Identified - Dear Valued Merchant,

We are aware of an issue impacting mobile money collection in Ivory Coast. This is due to a disruption with an external partner. We are investigating the matter and working with them on a quick solution. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cote D'ivoire
May 14, 2026 - 06:20 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 4, 2026

Unresolved incident: Service Alert: Disruption affecting card transactions and other services.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

[Ghana] Service Restored: Delays with GHS SMS OTPs
Resolved - We are pleased to inform you that the degradation affecting SMS OTP delivery for Ghanaian Cedi (GHS) transactions has been successfully resolved.

Thank you for your patience and understanding.
Aug 31, 22:53 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing a temporary service degradation affecting SMS OTP delivery for Ghanaian Cedi (GHS) transactions.

As a result, some of your customers may experience delays or failures when attempting to complete transactions requiring SMS verification.

Our technical team is actively working with our SMS service provider to resolve the issue as quickly as possible and restore normal operations.

We sincerely apologize for any inconvenience this may cause to your operations. We will provide another update as soon as the issue is resolved.
Aug 24, 13:50 UTC
Service Restored: Name Enquiry and Notification Disruption
Resolved - We are pleased to inform you that the disruption affecting Name Enquiry and Notification services has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Aug 31, 22:48 UTC
Identified - Dear Valued Merchant,

We are experiencing a disruption affecting Name Enquiry and Notification services. As a result, some customers may be unable to verify recipient names before completing transactions, and transaction notifications may be delayed.

Our team is actively working to restore normal service. We will share further updates as progress is made.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Global
Aug 31, 15:55 UTC

Aug 30, 2026

No incidents reported.

Aug 29, 2026

[Ghana] Service Restored: Service Disruption Affecting Mobile Money Payments
Resolved - We are pleased to inform you that the disruption affecting Mobile Money service in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Aug 29, 06:27 UTC
Identified - Dear Valued Merchant,

We are experiencing a service disruption affecting Mobile Money service in Ghana, which may prevent some customers from completing payments or receiving funds as expected.

Our team is actively working with the provider to resolve the issue and restore normal service. We will provide further updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Aug 28, 16:13 UTC
[Senegal] Service Restored: Intermittent Orange Money Service Disruption
Resolved - We are pleased to inform you that the intermittent disruption affecting Mobile Money in Senegal has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Aug 29, 06:25 UTC
Identified - Dear Valued Merchant,

We are experiencing an intermittent disruption affecting Orange Money Senegal. As a result, some customers may be unable to complete payments or may experience delays when receiving payments.

We are actively working with the affected provider to resolve the disruption and restore normal service. Further updates will be shared as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Senegal
Aug 28, 17:02 UTC
[Senegal] Service Restored: Intermittent Orange Money Service Disruption
Resolved - We are pleased to inform you that the intermittent disruption affecting Mobile Money in Senegal has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Aug 29, 06:25 UTC
Identified - Dear Valued Merchant,

We are experiencing an intermittent disruption affecting Orange Money Senegal. As a result, some customers may be unable to complete payments or may experience delays when receiving payments.

We are actively working with the affected provider to resolve the disruption and restore normal service. Further updates will be shared as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Senegal
Aug 28, 17:02 UTC
[Cameroon] Service Restored: Intermittent Mobile Money Service Disruption
Resolved - We are pleased to inform you that the intermittent service disruption affecting Mobile Money in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Aug 29, 06:24 UTC
Identified - Dear Valued Merchant,

We are experiencing intermittent service disruption affecting Mobile Money in Cameroon. As a result, some customers may be unable to complete payments or may experience delays when receiving payments.

We are actively investigating the issue and working to restore normal service. Further updates will be shared as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Aug 28, 17:43 UTC
[Cameroon] Service Restored: Intermittent Mobile Money Service Disruption
Resolved - We are pleased to inform you that the intermittent service disruption affecting Mobile Money in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Aug 29, 06:24 UTC
Identified - Dear Valued Merchant,

We are experiencing intermittent service disruption affecting Mobile Money in Cameroon. As a result, some customers may be unable to complete payments or may experience delays when receiving payments.

We are actively investigating the issue and working to restore normal service. Further updates will be shared as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Aug 28, 17:43 UTC

Aug 28, 2026

[Europe] Service Restored: Intermittent GBP Card Transaction Failures
Resolved - We are pleased to inform you that the intermittent disruption affecting GBP transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Europe
Aug 28, 16:15 UTC
Identified - Dear Valued Merchant,

GBP Card transactions are currently experiencing intermittent disruption, with some transactions failing due to an issue affecting the service provider.

The provider has been notified and is working to resolve the disruption. We are closely following the situation and will provide further updates as we receive them.

We sincerely apologize for the disruption and thank you for your continued understanding.

Affected Services:
Affected Markets: Europe
Aug 27, 17:44 UTC

Aug 27, 2026

Issue with Fidelity PWBT Account Generation, 27th August 2026
Resolved - We are pleased to inform you that the issue with Fidelity account generation has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Aug 27, 17:45 UTC
Identified - Dear Valued Merchant,

We are currently experiencing intermittent disruptions with Fidelity account generation, which may prevent some customers from generating accounts at certain times.

We are working closely with Fidelity to resolve the issue and restore normal service. Further updates will be shared as more information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Aug 27, 16:52 UTC

Aug 26, 2026

StatusPage Test
Resolved - Test complete

Affected Services:
Affected Markets: Global
Aug 26, 12:08 UTC
Identified - StatusPage Test

Affected Services:
Affected Markets: Global
Aug 26, 12:04 UTC

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Scheduled Maintenance – Mobile Money (MoMo) Ghana
Completed - The scheduled maintenance has been completed.
Aug 24, 19:30 UTC
Update - Please be advised that the scheduled maintenance is taking longer than expected. Our technical team is actively working to complete the activity. We apologize for any inconvenience caused and will share an update once this is completed.
Aug 24, 19:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 18:00 UTC
Scheduled - Dear Valued Merchant,

Please be informed of a scheduled maintenance activity on our Mobile Money service in Ghana on 24 August 2026, from 6:00 PM to 7:00 PM UTC. The maintenance is expected to last approximately one hour.

During this maintenance window, no downtime is expected, and payment processing should continue normally.

You may, however, experience brief delays in receiving transaction notifications during the maintenance period.

Our technical team will closely monitor the service throughout the maintenance window to ensure a smooth and seamless experience.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Aug 21, 10:58 UTC

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

[Nigeria] Service Alert: Name Verification and Notifications
Resolved - We are pleased to inform you that the disruption affecting 9PSB name verification service has been successfully resolved.

Thank you for your patience and understanding
Aug 21, 11:00 UTC
Investigating - Dear Valued Merchant,

We are experiencing a service disruption affecting 9PSB services. As a result, some customers may be unable to verify a recipient's name before completing a payment, and transaction notifications may be delayed or unavailable.

We are actively working to resolve the disruption and restore normal service. We will provide further updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.
Aug 20, 12:48 UTC
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