Update - This is still in progress.

We are continuing to investigate this issue. No ETR yet
Nov 9, 08:12 UTC
Investigating - We are aware of current transaction failures on Discover cards.

Payment attempts will return “card not enrolled for protect buy" or "transaction failed".

This has been escalated. Kindly allow us feedback as soon as we learn more
Nov 9, 03:37 UTC
Investigating - We are aware of an issue currently affecting deposits via UBA account payment option; on Checkout and via API.

Impact: Deposit attempts via UBA Pay with Bank will intermittently return response: "Sorry, your payment failed. Please try again".

Status: The issue has been escalated to the bank.

We do not have an ETR just yet but we will post another update as soon as we learn.
Oct 20, 13:23 UTC
Investigating - Inaccessibility of the NQR merchant app. Users and merchants are unable to access the NQR merchant app.

This has been shared with our partners to resolve. Kindly allow us to revert.
Aug 5, 10:15 UTC
Investigating - We are aware that users are currently not receiving STK push notification from their mobile network operator to enable them complete mobile money payments.

Impacts: All mobile networks

We have escalated to our downstream partner and await resolution.

We regret the inconvenience this is causing you.
Jul 30, 13:40 UTC
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Flutterwave Sign-up Operational
90 days ago
100.0 % uptime
Today
Bank Verification Number (BVN) Operational
90 days ago
100.0 % uptime
Today
SMS service Operational
90 days ago
100.0 % uptime
Today
Chargebacks Operational
90 days ago
98.68 % uptime
Today
Flutterwave Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Our partner has notified us of a scheduled maintenance activity set to take place on the above date.

During this period, Mpesa payout services will be unavailable.

Transactions via Airtel Kenya will be available during the maintenance period.
Posted on Jan 22, 17:26 UTC
Our Ghana mobile money payout partner has notified us of planned maintenance activity scheduled to take place on the 23rd of January, 2022.

Ghana mobile money Payouts will not be available during the maintenance window.
Posted on Jan 22, 17:16 UTC
Past Incidents
Jan 22, 2022

No incidents reported today.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 UTC
Scheduled - Airtel Uganda has notified us of planned system upgrade activity scheduled to take place on the above date.

Airtel Mobile Money Uganda services (Collection and Payout) will not be available during the maintenance window.

MTN Mobile Money Uganda services (Collection and Payout) will be available during the maintenance window
Jan 17, 08:35 UTC
Jan 18, 2022
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 17:30 UTC
Investigating - We are aware that you may be experiencing difficulties with MTN Zambia transaction processing. Transactions attempts are failing with error message: Sorry we could not connect to your bank

A resolution is underway by our partner; they will keep us updated as the situation progresses.

We regret the inconvenience.

However, please be informed that the Airtel mobile money payment method in Zambia is available.
Jan 14, 14:00 UTC
Resolved - This incident has been resolved.
Jan 14, 11:08 UTC
Investigating - We are aware of an issue with PWBT at this time.

Impact:
-Account Validation of Virtual account numbers.

Customers would be able to generate account numbers however they would be unable to complete payment via their banking applications as these account numbers cannot be validated.

Team notified and resolving. Next update in: 45 minutes
Jan 14, 10:54 UTC
Jan 13, 2022
Resolved - This incident has been resolved.
Jan 13, 11:23 UTC
Investigating - Ghana MobileMoney payout requests are currently not returning final status; thus causing these transactions to remain in a pending state.

Resolution is underway by the service provider.

We apologize for any inconvenience and will post another update as soon as we learn.
Jan 13, 10:43 UTC
Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - This incident has been resolved.
Jan 11, 14:35 UTC
Investigating - MTN Uganda MobileMoney payout requests are currently not returning final status; thus causing these transactions to remain in pending state.

Resolution is underway by the service provider.

We apologise for any inconvenience and will post another update as soon as we learn.
Jan 9, 10:44 UTC
Jan 10, 2022

No incidents reported.

Jan 9, 2022
Jan 8, 2022
Resolved - This incident has been resolved.
Jan 8, 18:38 UTC
Update - We are continuing to investigate this issue.
Dec 31, 14:45 UTC
Update - We are aware of continued issues affecting some merchants' ability to Decline Chargebacks.

The resolution is taking longer than expected. In the meantime - we are continuing with the resolution process currently set up to manage this issue in the interim.

Merchant should kindly send decline evidence to disputes@flutterwavego.com
Dec 13, 13:44 UTC
Investigating - We are aware of continued issues affecting the merchant's ability to Decline Chargebacks.

The team's focused on it with a communicated fix for EOD today.

Defaulted chargebacks affected by this issue will be reconciled and the merchant's balance regularised accordingly.

We shall share further updates here
Dec 10, 12:04 UTC
Resolved - This incident has been resolved.
Jan 8, 18:38 UTC
Investigating - We are currently experiencing an issue with GHS Mobile money payouts. Ghana MobileMoney payout requests are currently returning as failed.

We are working alongside the provider to have this resolved.

We apologize for any inconvenience and will post another update as soon as we learn.
Jan 8, 17:24 UTC