Investigating - We are aware of an issue with the Zenith bank account payment option. Some customers might see the below error after submitting valid information (mandate) to complete payment.
"User not registered / mandate does not exist."
However, a few transactions are processing successfully. We are working with the bank to resolve this.
Transactions on other payment methods are processing fine.
We apologise for any inconvenience and will post another update as soon as we learn.
Mar 23, 04:56 UTC
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.
"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."
We are working with the bank to resolve this.
Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC
This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
Resolved -
This incident has been resolved.
Apr 8, 10:06 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 8, 09:35 UTC
Investigating -
We would like to sincerely apologise for any delay you may have experienced in sending inter-bank transfers.
Inter-Bank transfers are processing a bit slower than expected due to an issue with our service partner, thereby causing delays in processing all money transfers across Nigerian banks.
We regret the inconvenience it is causing you and will provide another update in 3 hours.
Apr 8, 09:00 UTC
Resolved -
This incident has been resolved.
Apr 7, 17:38 UTC
Investigating -
We are aware that customers may be experiencing difficulties with some of their transactions due to a service issue on our payment partner.
Start time: April 7th 2021, 15:15 hrs WAT
Scope: Transactions may decline with failure response. ETR: 1 hour
Resolution is underway. We will post further updates as soon as received.
Apr 7, 16:45 UTC