Identified - Dear Valued Customer,

We are currently experiencing a technical hitch with one of our regional service providers in Senegal. This is causing some Collection and Payout transactions to remain in a pending state.

Please note that only a subset of users may be affected. We are monitoring the situation closely for a resolution.

Affected Services:
Affected Markets: Senegal

Feb 15, 2026 - 16:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch with one of our regional service providers in Senegal. This is causing some Collection and Payout transactions to remain in a pending state.

Please note that only a subset of users may be affected. We are monitoring the situation closely for a resolution.

Affected Services:
Affected Markets: Senegal

Feb 15, 2026 - 16:51 UTC
Update - Dear Valued Customer

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational.

Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information.

Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana

Nov 13, 2025 - 07:02 UTC
Update - Dear Valued Customer,

Please note that the service disruption also affects our ability to generate dynamic account numbers for some customers in Ghana. Our team is working closely with the provider to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana

Nov 12, 2025 - 22:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana

Nov 07, 2025 - 06:23 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana

Nov 12, 2025 - 22:04 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting card collections through one of our partner bank in Ghana.
As an interim measure, transactions are now being processed through an alternative channel to ensure continuity.

Our team is actively working with the partner on a resolution and will keep you informed on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana

Oct 16, 2025 - 08:04 UTC
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast

Sep 14, 2025 - 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast

Sep 12, 2025 - 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast

Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Operational
Checkout JS Operational
Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Partial Outage
Payouts APIs Partial Outage
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 15, 2026
Resolved - We are pleased to inform you that the intermittent processing delays with one of our local service providers in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana

Feb 15, 17:37 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent processing delays with one of our local service providers in Ghana. This is affecting some collections and payouts.

While most transactions are successful, a small number of users may encounter timeouts. We are monitoring the situation closely as the provider works on a fix.

Affected Services:
Affected Markets: Ghana

Feb 15, 16:53 UTC
Resolved - We are pleased to inform you that the service disruption with our card payment processing in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 15, 16:55 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption with our card payment processing in Nigeria, which is affecting transactions. We are aware that some transactions may be timing out.

Our technical team is working closely with our provider to resolve this issue as quickly as possible. We will keep you updated on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 15, 00:42 UTC
Resolved - We are pleased to inform you that the intermittent processing delays with one of our banking partners in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 15, 16:54 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent processing delays with one of our banking partners in Nigeria. As a result, some users may encounter errors during Account Name Enquiries.

Our partner is working on a resolution, and we are monitoring the situation closely. Thank you for your patience.

Affected Services:
Affected Markets: Nigeria

Feb 15, 10:02 UTC
Feb 14, 2026
Resolved - We are pleased to inform you that the service disruption with our card payment processing in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 14, 16:58 UTC
Update - Affected Services:
Affected Markets: Nigeria

Feb 14, 01:35 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption with our card payment processing in Nigeria, which is affecting transactions. We are aware that some transactions may be timing out.

Our technical team is working closely with our provider to resolve this issue as quickly as possible. We will keep you updated on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 13, 13:58 UTC
Resolved - We are pleased to inform you that our provider has resolved the technical hitch with our Name Enquiry service.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 14, 01:34 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch with our Name Enquiry service due to a disruption from one of our service providers.

While most services are stable, some users may encounter errors. Our partner is working on a fix, and we are monitoring the situation closely.

Affected Services:
Affected Markets: Nigeria

Feb 13, 10:29 UTC
Feb 13, 2026
Feb 12, 2026
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the technical issue affecting outbound transfers has been successfully resolved.

Thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria

Feb 12, 21:38 UTC
Identified - Dear All,

We are currently experiencing a service disruption on NIBSS. This is impacting payout transactions on NGN.

We will continue to provide updates as we receive more information.

We apologize for any inconvenience caused and thank you for your understanding.


Affected Services:
Affected Markets: Nigeria

Feb 12, 18:43 UTC
Feb 11, 2026
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the technical issue affecting outbound transfers and payment collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 11, 14:21 UTC
Identified - Dear All,

We are currently experiencing a service disruption on NIBSS. This is impacting payout transactions on NGN payout rail and Collections across the PWBT rails.

The provider has confirmed that they are actively addressing the issue for resolution. We will continue to provide updates as we receive more information.

We apologize for any inconvenience caused and thank you for your understanding.

Affected Services:
Affected Markets: Nigeria

Feb 11, 14:11 UTC
Feb 10, 2026
Resolved - We are pleased to inform you that the disruption affecting Bank Name Enquiries has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 10, 17:01 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting Bank Name Enquiries. This issue stems from one of our third-party service providers.

Our partner is working on a fix, and we are monitoring the situation closely. We apologize for the hiccup.

Affected Services:
Affected Markets: Nigeria

Feb 10, 07:47 UTC
Resolved - We are pleased to inform you that the service disruption affecting collections and payouts in Cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun

Feb 10, 10:03 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts in Cameroon. This is due to an issue with on of our external service provider.

Our team is monitoring the situation closely, and we will provide further updates as they become available. We apologize for the inconvenience.

Affected Services:
Affected Markets: Cameroun

Feb 10, 09:47 UTC
Resolved - We are pleased to inform you that the service disruption affecting collections and payouts in Cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun

Feb 10, 10:03 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts in Cameroon. This is due to an issue with on of our external service provider.

Our team is monitoring the situation closely, and we will provide further updates as they become available. We apologize for the inconvenience.

Affected Services:
Affected Markets: Cameroun

Feb 10, 09:47 UTC
Resolved - We are pleased to inform you that the service disruption affecting certain mobile wallet collections in Uganda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Feb 10, 07:48 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting certain mobile wallet collections. Our team is working closely with our partners to resolve this as quickly as possible.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Uganda

Feb 9, 22:06 UTC
Feb 9, 2026
Resolved - We are pleased to inform you that the intermittent USD Payout services disruption has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: US

Feb 9, 22:02 UTC
Identified - Dear Valued Customer,

Please be advised that USD Payout services are currently intermittent. We are actively resolving the matter to ensure your funds move as expected.

Thank you for your patience as we work toward a fix.

Affected Services:
Affected Markets: US

Feb 9, 16:54 UTC
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the technical glitch affecting collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Feb 9, 16:35 UTC
Update - Please note that this is specific to one of our service providers, and our team is working closely with them to restore full service as urgently as possible.

We apologize for the inconvenience this delay may cause and will provide a further update shortly.

Affected Services:
Affected Markets: Cameroun

Feb 9, 15:21 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical glitch affecting collections and payouts in Cameroon. Our team is working urgently to restore full service. We apologize for the delay and will provide an update shortly.

Affected Services:
Affected Markets: Cameroun

Feb 9, 14:22 UTC
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the technical glitch affecting collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Feb 9, 16:35 UTC
Update - Please note that this is specific to one of our service providers, and our team is working closely with them to restore full service as urgently as possible.

We apologize for the inconvenience this delay may cause and will provide a further update shortly.

Affected Services:
Affected Markets: Cameroun

Feb 9, 15:21 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical glitch affecting collections and payouts in Cameroon. Our team is working urgently to restore full service. We apologize for the delay and will provide an update shortly.

Affected Services:
Affected Markets: Cameroun

Feb 9, 14:22 UTC
Feb 8, 2026

No incidents reported.

Feb 7, 2026
Resolved - We are pleased to inform you that the service disruption affecting bank transfer processing has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 7, 13:09 UTC
Identified - Dear Valued Customer,

We are currently aware of a service disruption affecting bank transfer processing. While most transactions are successful, you may experience intermittent delays in processing or receiving notifications.

Our team is monitoring the situation closely, and we will provide an update as soon as services are fully restored. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria

Feb 6, 23:10 UTC
Feb 6, 2026
Resolved - We are pleased to inform you that the technical hitch affecting payment collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Feb 6, 20:21 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting payment collections. Our team is investigating the cause and working toward a swift resolution. We apologize for the delay.

Affected Services:
Affected Markets: Uganda

Feb 6, 12:20 UTC
Resolved - We are pleased to inform you that the issue causing Bank Redirect transactions to get stuck in pending has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria

Feb 6, 20:20 UTC
Identified - Dear Valued Customer,

We are aware of an issue causing Bank Redirect transactions to get stuck in pending. Our team is working urgently to resolve this. We apologize for the delay.

Affected Services:
Affected Markets: Nigeria

Feb 6, 18:47 UTC
Feb 5, 2026
Resolved - We are pleased to inform you that the service disruption impacting transaction completion and delivery of notifications has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 5, 18:42 UTC
Identified - Dear Valued Customer,

We are aware of a service disruption impacting some transactions.

Impact: Possible delays in transaction completion and delivery of notifications.

We apologize for the inconvenience and are working toward a swift resolution.

Affected Services:
Affected Markets: Nigeria

Feb 5, 17:13 UTC
Resolved - We are pleased to inform you that the service disruption affecting collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Feb 5, 14:43 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts in Cameroon. Our team is investigating the cause and working toward a swift resolution. We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Cameroun

Jan 27, 06:25 UTC
Resolved - We are pleased to inform you that the service disruption affecting collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Feb 5, 14:43 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts in Cameroon. Our team is investigating the cause and working toward a swift resolution. We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Cameroun

Jan 27, 06:25 UTC
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the technical issue affecting payment collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana

Feb 5, 14:40 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections. You may notice that transactions are remaining in a "Pending" state longer than usual.

We are working to resolve this and apologize for the delay.

Affected Services:
Affected Markets: Ghana

Feb 3, 08:01 UTC
Resolved - We are pleased to inform you that the technical issue affecting card transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 5, 14:38 UTC
Identified - Dear Valued Customer,

We are currently aware of a technical issue affecting card transactions. Some payments may fail or experience delays. We are working to resolve this as quickly as possible and apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria

Feb 4, 11:23 UTC
Resolved - We are pleased to inform you that the technical hitch affecting notification service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 5, 11:56 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting notification service. As a result, you may notice delays in receiving alerts for your transactions.

Our team is working to resolve this as quickly as possible. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria

Feb 5, 08:21 UTC
Feb 4, 2026
Resolved - We are pleased to inform you that the technical issue affecting payment collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal

Feb 4, 11:00 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections. You may notice that your transactions are staying in a "pending" state. We are working to resolve this as quickly as possible and apologize for the inconvenience.

Affected Services:
Affected Markets: Senegal

Feb 2, 15:54 UTC
Resolved - We are pleased to inform you that the technical issue affecting payment collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal

Feb 4, 11:00 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections. You may notice that your transactions are staying in a "pending" state. We are working to resolve this as quickly as possible and apologize for the inconvenience.

Affected Services:
Affected Markets: Senegal

Feb 2, 15:54 UTC
Feb 3, 2026
Resolved - We are pleased to inform you that the technical glitch affecting account name enquiries has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 3, 22:31 UTC
Identified - Dear Valued Customer, We are currently experiencing a technical glitch affecting account name enquiries. You may encounter errors when attempting to verify recipient details before a transfer. Our team is working urgently to restore full service. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria

Feb 3, 11:33 UTC
Resolved - We are pleased to inform you that the technical issue affecting outbound transfers and payment collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 3, 08:07 UTC
Identified - Dear Valued Customer, We are currently experiencing a technical issue affecting outbound transfers and payment collections. Our team is working urgently to restore full service. We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Nigeria

Feb 2, 16:35 UTC
Resolved - We are pleased to inform you that the technical issue affecting outbound transfers and payment collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 3, 08:05 UTC
Identified - Dear All,

We are currently experiencing a service disruption on NIBSS. This is impacting payout transactions on NGN payout rail and Collections across the PWBT rails.

The provider has confirmed that they are actively addressing the issue for resolution. We will continue to provide updates as we receive more information.

We apologize for any inconvenience caused and thank you for your understanding.

Affected Services:
Affected Markets: Nigeria

Feb 2, 16:26 UTC
Resolved - We are pleased to inform you that the technical hitch affecting KES transactions has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Kenya

Feb 3, 08:02 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting KES transactions. Our team is working to restore service. We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Kenya

Feb 2, 18:18 UTC
Resolved - We are pleased to inform you that the technical hitch affecting KES transactions has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Kenya

Feb 3, 08:02 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting KES transactions. Our team is working to restore service. We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Kenya

Feb 2, 18:18 UTC
Feb 2, 2026
Feb 1, 2026
Resolved - We are pleased to inform you that the technical difficulties affecting Mobile Money collection services in Ivory Coast has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast

Feb 1, 21:47 UTC
Identified - Dear Valued Customer,

We are currently experiencing technical difficulties affecting Mobile Money collection services in Ivory Coast. You may encounter failures when attempting to process these transactions. Our team is working urgently to resolve this. We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Ivory Coast

Feb 1, 14:19 UTC
Investigating - Dear Valued Customer,

We are currently experiencing technical difficulties affecting Mobile Money collection services in Ivory Coast. You may encounter failures when attempting to process these transactions. Our team is working urgently to resolve this. We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Ivory Coast

Feb 1, 14:18 UTC
Resolved - We are pleased to inform you that the issue impacting Momo Collections in Nigeria, resulting in transaction failures has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Feb 1, 14:20 UTC
Identified - Dear Valued Customer,

We are aware of an issue impacting Momo Collections in Nigeria, resulting in transaction failures. We are working on a fix and will provide an update shortly. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria

Feb 1, 08:58 UTC