[3rd Party Downtime] - Pay with Paypal
Investigating - Payment attempts via Paypal are currently returning response: "Payment Failed. Try again with PayPal."

We do not have an estimated time to resolve.

We are investigating and will give feedback as soon as we learn more.

We apologise for any inconvenience.
Apr 3, 18:47 UTC
[3rd Party Downtime] - Collection via Zenith Bank "Pay With Bank" — NIGERIA
Investigating - We are aware of an issue with the Zenith bank account payment option. Some customers might see the below error after submitting valid information (mandate) to complete payment.

"User not registered / mandate does not exist."

However, a few transactions are processing successfully. We are working with the bank to resolve this.

Transactions on other payment methods are processing fine.

We apologise for any inconvenience and will post another update as soon as we learn.
Mar 23, 04:56 UTC
[3rd Party Downtime] - Collection via GT Bank "Pay With Bank" — NIGERIA
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance on AirtelTigo Money – GHANA – 13 Apr 2021 Apr 12, 23:00 - Apr 13, 04:00 UTC
AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 8th of April, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Posted on Apr 7, 16:48 UTC
Past Incidents
Apr 12, 2021
[Access Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Apr 12, 15:36 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: No response to transaction requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 10, 11:21 UTC
[3rd Party Downtime] - Intermittent timeout on NGN Payout
Resolved - This incident has been resolved.
Apr 12, 09:04 UTC
Investigating - We are currently experiencing a timeout on our provider’s end for NIP payouts.

This has been escalated to the provider and they have communicated that service will be restored soon.
Apr 12, 08:24 UTC
[Stanbic IBTC] Nigeria - Late response to transfer requests
Resolved - This incident has been resolved.
Apr 12, 07:00 UTC
Investigating - NIP transactions to Stanbic bank are failing.

Challenge: No response to transaction requests.

Stanbic Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 11, 20:20 UTC
Apr 11, 2021
[Access Bank] Nigeria - Scheduled Maintenance - 11 Apr
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:04 UTC
Scheduled - Please be informed that Access Bank will be carrying out a scheduled routine maintenance on its system.

Impact: Access Bank's card services will be unavailable during this period.

Thank you.
Apr 10, 20:00 UTC
[GT Bank] Nigeria - Scheduled Maintenance - 11 Apr
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - Please be informed that Guaranty Trust Bank will be carrying out a scheduled system maintenance on its infrastructure.

Impact: NIP and POS services will not be available during this period.
Apr 9, 18:24 UTC
[Union Bank] Nigeria - Scheduled Maintenance - 11 Apr
Completed - The scheduled maintenance has been completed.
Apr 11, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - Please be informed that Union Bank will be carrying out a scheduled system maintenance on a component of its infrastructure.

Impact: NIP and POS services will not be available during this period.
Apr 10, 10:33 UTC
Apr 10, 2021
[First Bank] Nigeria - "Invalid Account" to some transfer requests
Resolved - This incident has been resolved.
Apr 10, 19:57 UTC
Investigating - Failure of transactions routed to First Bank

Challenge: Response-07 (Invalid Account) to some transaction requests.

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 10, 15:13 UTC
Apr 9, 2021
[Unity Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Apr 9, 15:00 UTC
Identified - NIP transactions to Unity bank are failing.

Challenge: No response to transaction requests.

Unity Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 9, 09:30 UTC
Apr 8, 2021
[Access Bank] Nigeria - Scheduled Maintenance - 08 Apr
Completed - The scheduled maintenance has been completed.
Apr 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 UTC
Scheduled - Please be informed that Access Bank will be carrying out a scheduled system maintenance

Impact: There will be downtime on card transactions routed through Interswitch within this period
Apr 7, 08:12 UTC
Inter-Bank Transfers (Nigeria)
Resolved - This incident has been resolved.
Apr 8, 10:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 09:35 UTC
Investigating - We would like to sincerely apologise for any delay you may have experienced in sending inter-bank transfers.

Inter-Bank transfers are processing a bit slower than expected due to an issue with our service partner, thereby causing delays in processing all money transfers across Nigerian banks.

We regret the inconvenience it is causing you and will provide another update in 3 hours.
Apr 8, 09:00 UTC
Scheduled Maintenance on AirtelTigo Money – GHANA – 08 Apr 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 8th of April, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Apr 7, 16:48 UTC
Apr 7, 2021
[3rd Party Downtime] – Verve / Mastercard PIN – NIGERIA
Resolved - This incident has been resolved.
Apr 7, 17:38 UTC
Investigating - We are aware that customers may be experiencing difficulties with some of their transactions due to a service issue on our payment partner.

Start time: April 7th 2021, 15:15 hrs WAT

Scope: Transactions may decline with failure response.
ETR: 1 hour

Resolution is underway. We will post further updates as soon as received.
Apr 7, 16:45 UTC
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021
Scheduled Maintenance - [Union Bank] Nigeria - 04 Apr
Completed - The scheduled maintenance has been completed.
Apr 4, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:00 UTC
Scheduled - Please be informed that Union Bank will be carrying out a scheduled system maintenance on a component of its Network infrastructure

Impact: Intermittent fluctuations may be experienced on transaction channels during this period.
Apr 3, 21:19 UTC
Apr 3, 2021
[3rd Party Downtime] - Pay with Paypal
Resolved - This incident has been resolved.
Apr 3, 05:32 UTC
Investigating - Payment attempts via Paypal are currently returning response: Payment Failed. Try again with PayPal.

We do not have an estimated time to resolve.

We are investigating and will give feedback as soon as we learn more.

We apologise for any inconvenience.
Apr 2, 16:11 UTC
Apr 2, 2021
Apr 1, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 1 April, 2021
Completed - The scheduled maintenance has been completed.
Apr 1, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 1st of April, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Mar 30, 19:52 UTC
Mar 31, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 31 March
Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 31st of March, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Mar 30, 19:51 UTC
Mar 30, 2021
WEMA Bank Nigeria---NIP Service Failure
Resolved - This incident has been resolved.
Mar 30, 05:30 UTC
Identified - Challenge: Response code 96- System Malfunction to NIP transaction requests.

Impact: Transactions routed to Wema bank are failing.

Wema's bank technical team is currently working to resolve the challenge. An update will be provided as soon as this is resolved.
Mar 29, 21:52 UTC
[Sterling Bank] - Scheduled Maintenance - 30 Mar
Completed - The scheduled maintenance has been completed.
Mar 30, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:02 UTC
Scheduled - Please be informed that Sterling Bank, Nigeria, will be carrying out a scheduled system maintenance.

Impact: NIP and POS services will not be available during this period.
Mar 29, 17:21 UTC
Mar 29, 2021
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