[Nigeria] Service Alert: Intermittent Delays on NGN Bank Transfers
Identified - Dear Valued Customer,

We are currently experiencing intermittent timeouts with NGN payouts due to a temporary issue with our external payment partner. Some transactions may fail or take longer than usual, but our team is actively working with them to resolve this quickly. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Jun 05, 2026 - 16:12 UTC
Service Alert: Delayed Merchant Settlements
Update - Dear Valued Customer,

Please be advised that we are still experiencing delays with merchant settlements. Our engineering team is actively working to resolve the issue and restore full services as quickly as possible.

We sincerely apologize for any inconvenience this may cause and will provide a further update as soon as more information becomes available. Thank you for your continued patience and understanding.

Affected Services:
Affected Markets:
Jun 03, 2026 - 12:33 UTC
Identified - Dear Valued Customer,

We are currently experiencing delays with merchant settlements due to a brief system issue. Our team is already working hard to clear the backlog and process your funds as quickly as possible. We are very sorry for the delay and appreciate your patience.

Affected Services:
Affected Markets:
May 29, 2026 - 07:52 UTC
[Ivory Coast] Service Alert: Mobile Money Collection Issues
Identified - Dear Valued Customer,

We are aware of an issue impacting mobile money collection in Ivory Coast. This is due to a disruption with an external partner. We are investigating the matter and working with them on a quick solution. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cote D'ivoire
May 14, 2026 - 06:20 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

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Merchant Stores Operational
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Degraded Performance
Partial Outage
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Jun 5, 2026
[Nigeria] Service Restored: Intermittent Card Transaction Issues
Resolved - We are pleased to inform you that the intermittent issues with card transactions due to a disruption with one of our external payment partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jun 5, 10:54 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent issues with card transactions due to a disruption with one of our external payment partners. As a result, some users may encounter failed payments. Our team is actively investigating this with the provider to get everything working smoothly. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Jun 5, 08:07 UTC
Jun 4, 2026

No incidents reported.

Jun 3, 2026
[Nigeria] Service Restored: Issues with USSD Collections
Resolved - We are pleased to inform you that the disruption affecting USSD collections due to a glitch with our third-party provider has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jun 3, 10:40 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting USSD collections due to a glitch with our third-party provider. Some users may experience failed transactions at this time, Our team is actively investigating to get this fixed. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Jun 2, 16:38 UTC
[Nigeria] Service Restored: Name Enquiry Service Interruption
Resolved - We are pleased to inform you that the issue causing disruptions to Name Enquiry service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jun 3, 10:37 UTC
Identified - Dear Valued Customer,

An unexpected issue with an external partner is causing disruptions to Name Enquiry service. This error is only impacting a portion of our users right now. We are investigating the cause and pushing for a speedy resolution. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Jun 3, 08:11 UTC
[Ghana] Service Restored: Disruptions to Account Generation Services
Resolved - We are pleased to inform you that the issue affecting the creation of new static and dynamic accounts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Jun 3, 10:08 UTC
Identified - Dear Valued Customer,

We are currently experiencing an issue with a third-party partner that is affecting the creation of new static and dynamic accounts. Due to this, some users may see delays or errors when trying to generate virtual accounts. Our team is working closely with the provider to fix this as quickly as possible.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Ghana
Jun 3, 08:15 UTC
Jun 2, 2026
[Uganda] Service Restored: Delayed Mobile Money Payouts
Resolved - We are pleased to inform you that the issue with our external payment provider in Uganda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Jun 2, 06:06 UTC
Identified - Dear Valued Customer,

We are experiencing a technical issue with our external payment provider in Uganda, which is causing delayed payouts. Some users may face failed or pending transactions at this time. Our team is investigating the issue to get everything back to normal as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Uganda
Jun 1, 17:41 UTC
Jun 1, 2026
[Ivory Coast] Service Alert: Temporary Mobile Money Disruption
Resolved - Affected Services:
Affected Markets: Ivory Coast
Jun 1, 17:43 UTC
Identified - Dear Valued Customer,

We are currently facing an issue with our external payment partner in Ivory Coast, which is affecting mobile money transactions for some users. Our team is investigating the cause and working on a quick fix. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Ivory Coast
Jun 1, 14:12 UTC
[Senegal] Service Restored: XOF Payout Disruptions
Resolved - We are pleased to inform you that the issues with XOF Payouts in Senegal due to a disruption with an external partner has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Jun 1, 14:18 UTC
Identified - Dear Valued Customer,

We are currently experiencing issues with XOF Payouts in Senegal due to a disruption with an external partner. Some users may face transaction delays. Our team is actively working with the provider to resolve this quickly. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Senegal
May 21, 11:34 UTC
[Cameroon] Service Restored: Mobile Money Disruption
Resolved - We are pleased to inform you that the mobile money disruption experienced by some Users in Cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun
Jun 1, 14:15 UTC
Identified - Dear Valued Customer,

We are experiencing a service alert in Cameroon due to a technical issue with a local network provider. This may cause transaction failures for some of our users. Our team is investigating the matter to restore full service as soon as possible. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Cameroun
May 29, 14:37 UTC
[Cameroon] Service Restored: Mobile Money Disruption
Resolved - We are pleased to inform you that the mobile money disruption experienced by some Users in Cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun
Jun 1, 14:15 UTC
Identified - Dear Valued Customer,

We are experiencing a service alert in Cameroon due to a technical issue with a local network provider. This may cause transaction failures for some of our users. Our team is investigating the matter to restore full service as soon as possible. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Cameroun
May 29, 14:37 UTC
[Kenya] Service Restored: KES Payout Delays
Resolved - We are pleased to inform you that the issue with KES payouts have been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jun 1, 14:11 UTC
Identified - Dear Valued Customer,

We are currently facing an issue with one of our third-party payment providers, which may affect KES payouts for some users. Our team is investigating and working quickly on a fix.

We apologize for the inconvenience and thank you for your patience

Affected Services:
Affected Markets: Kenya
Jun 1, 08:27 UTC
[Kenya] Service Restored: KES Payout Delays
Resolved - We are pleased to inform you that the issue with KES payouts have been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jun 1, 14:11 UTC
Identified - Dear Valued Customer,

We are currently facing an issue with one of our third-party payment providers, which may affect KES payouts for some users. Our team is investigating and working quickly on a fix.

We apologize for the inconvenience and thank you for your patience

Affected Services:
Affected Markets: Kenya
Jun 1, 08:27 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
[Cameroon] Service Restored: Intermittent issues with Payouts and Collections
Resolved - We are pleased to inform you that the processing delays experienced by our local payment provider in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
May 29, 07:54 UTC
Identified - Dear Valued Customer,

We are currently experiencing processing delays with our local payment provider in Cameroon, which is affecting some collections and payouts. Our team is actively investigating the issue to get everything back to normal. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Cameroun
May 27, 07:52 UTC
[Cameroon] Service Restored: Intermittent issues with Payouts and Collections
Resolved - We are pleased to inform you that the processing delays experienced by our local payment provider in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
May 29, 07:54 UTC
Identified - Dear Valued Customer,

We are currently experiencing processing delays with our local payment provider in Cameroon, which is affecting some collections and payouts. Our team is actively investigating the issue to get everything back to normal. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Cameroun
May 27, 07:52 UTC
May 28, 2026

No incidents reported.

May 27, 2026
[Nigeria] Service Resotored: Intermittent Delays on NGN Payouts
Resolved - We are pleased to inform you that the issue with NGN transfers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 27, 06:00 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with a payment partner, causing some NGN transfers to time out. Some users may experience these delays. Our team is actively investigating the issue to get everything running smoothly again. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
May 26, 12:27 UTC
May 26, 2026
May 25, 2026
[Kenya] Service Alert: KES Transaction Issues
Resolved - We are pleased to inform you that the issue with KES payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
May 25, 15:28 UTC
Identified - Dear Valued Customer,

We are aware that some KES payout transactions are not going through. Our team is working with our third-party provider to resolve this as quickly as possible. We are very sorry for the interruption to your service.

Affected Services:
Affected Markets: Kenya
May 5, 15:37 UTC
[Kenya] Service Alert: KES Transaction Issues
Resolved - We are pleased to inform you that the issue with KES payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
May 25, 15:28 UTC
Identified - Dear Valued Customer,

We are aware that some KES payout transactions are not going through. Our team is working with our third-party provider to resolve this as quickly as possible. We are very sorry for the interruption to your service.

Affected Services:
Affected Markets: Kenya
May 5, 15:37 UTC
[Nigeria] Service Restored: NGN Payout Delays
Resolved - We are pleased to inform you that the issue with NGN payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 25, 15:02 UTC
Update - Please be informed that we have transitioned to an alternate service provider to ensure that transactions continue to be processed smoothly and without interruption.

Affected Services:
Affected Markets: Nigeria
May 25, 12:15 UTC
Identified - We are currently experiencing an issue with a third-party payment provider, which is causing disruptions to NGN payouts. Some users may be affected by these delays. Our team is actively investigating and working on a quick fix.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
May 25, 10:58 UTC
[Nigeria] Service Restored: Intermittent Issues with USSD transactions
Resolved - We are pleased to inform you that the issue with USSD transactions has been successfully resolved.

Thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
May 25, 14:04 UTC
Identified - Dear Valued Customer,

We are currently experiencing an issue with one of our external payment providers, which may affect USSD transactions for some users. Our team is actively investigating the cause and working on a quick fix. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
May 25, 10:31 UTC
[CM, CI, RW & UG] Service Disruption: Mobile Money Payments
Resolved - We are pleased to announce that Mobile Money payout services have commenced today, Monday, 25th May 2026, across the following markets:

Cameroon (XAF)

Côte d’Ivoire (XOF)

Uganda (UGX)

Rwanda (RWF)

Payout configurations for these regions have been automatically restored, and services are fully functional. No action is required on your end.
Thank you for your patience and understanding.
May 25, 10:25 UTC
Update - Dear Valued Customer,

Please be informed that mobile money payouts are temporarily unavailable in Cameroon, Ivory Coast, Rwanda, & Uganda. Further updates will be shared as soon as possible. Kindly note that this does not affect collections. We apologize for the inconvenience and thank you for understanding.

Affected Services:
Affected Markets: Cameroun
May 14, 09:14 UTC
Identified - Dear Valued Customer,

Please be informed that there is currently an issue with mobile money payments in Cameruon where merchants might experience errors while initiating payouts. This is currently being investigated and further updates will be shared as soon as possible.
Kindly note that this does not affect remittance rail and collections as both are operating normally.
We apologize for the inconvenience and thank you for understanding.

Affected Services:
Affected Markets: Cameroun
May 13, 16:35 UTC
May 24, 2026

No incidents reported.

May 23, 2026
[Nigeria] Service Restored: Intermittent Issues with USSD transactions
Resolved - We are pleased to inform you that the issue with USSD transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 23, 20:19 UTC
Identified - Dear Valued Customer,

We are currently experiencing an issue with one of our external payment providers, which may affect USSD transactions for some users. Our team is actively investigating the cause and working on a quick fix. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
May 23, 15:05 UTC
[Nigeria] Service Restored: Transfer Notification Delays
Resolved - We are pleased to inform you that the name enquiry failures experienced by some users have been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 23, 15:07 UTC
Identified - Dear Valued Customer,

An unexpected issue with one of our external service providers is causing name enquiry failures for some accounts. Due to this, some users may experience delays with their transaction alerts. We are working closely with them to resolve this quickly. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
May 23, 07:19 UTC
May 22, 2026
[USD] Service Restored: Intermittent Card Payment Issues
Resolved - We are pleased to inform you that the intermittent card transaction failures due to an issue with our external payment processor has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
May 22, 18:10 UTC
Investigating - Affected Services:
Affected Markets: Global
May 22, 14:11 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent card transaction failures due to an issue with our external payment processor. Some users may experience timeouts during this time. Our team is actively investigating and working with the provider to fix this. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Global
May 22, 14:06 UTC
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