[Ghana] Service Alert: Incoming Payments Delays
Update - Please note that transactions are currently being routed through alternative channels, and the impact has been mitigated.
Aug 20, 2026 - 13:51 UTC
Identified - Dear Valued Merchant,

Due to a disruption affecting our payment partner in Ghana, some payments sent to customers are taking longer than expected to be received.

Our team is working closely with them to resolve the issue and restore normal service. We will keep you informed as we receive further updates.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Ghana
Jul 16, 2026 - 15:58 UTC
[Kenya] Service Alert: KES Payment Disruption
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting KES payment processing. As a result, some customers may be unable to receive KES payments at this time.

Please note that some transactions continue to process normally.

We are actively working with the affected service provider to restore normal service as quickly as possible and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 15, 2026 - 12:11 UTC
[Ivory Coast] Service Alert: Mobile Money Collection Issues
Identified - Dear Valued Merchant,

We are aware of an issue impacting mobile money collection in Ivory Coast. This is due to a disruption with an external partner. We are investigating the matter and working with them on a quick solution. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cote D'ivoire
May 14, 2026 - 06:20 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Operational
Checkout JS Operational
Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance on Mobile Money Uganda Sep 13, 2026 22:00 - Sep 14, 2026 02:00 UTC

Dear Valued Merchant,

We would like to inform you of a scheduled maintenance on our Mobile Money rail in Uganda that will affect your ability to collect or disburse funds through this channel.

Maintenance Window:
Start: Monday, 14th September 2026 at 01:00 AM EAT
End: Monday, 14th September 2026 at 05:00 AM EAT
Duration: 4 hours

We apologize for any inconvenience this maintenance may cause you.

Rest assured, we will notify you promptly once services are fully restored.

Thank you for your continued trust and partnership.
Posted on Sep 11, 2026 - 18:12 UTC

Sep 13, 2026

No incidents reported today.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

[RESTORED] Service Alert: Issue with Send Login and NGN Card Collection
Resolved - Dear Valued Merchant,

We are writing to inform you the service disruptions affecting Send Mobile Login and NGN Card Collections have been fully resolved.

Customers can now log in to the Send mobile app and process card collections without any interruption.

We sincerely apologize for the inconvenience caused.

Thank you for your patience and continued understanding.
Sep 11, 17:46 UTC
[EGYPT] Service Alert: Service Disruption on Collections Restored
Resolved - Dear Valued Merchants,

We experienced a service disruption with collections and bills payment on our Egypt rail.

Services have been fully restored and all collections are now processing as expected.

We sincerely apologize for the inconvenience caused.

Thank you for your patience and continued trust.
Sep 11, 06:41 UTC

Sep 10, 2026

Scheduled Maintenance - Service Update & Potential Interruption
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 UTC
Scheduled - Dear Valued Merchant,

To improve system performance and platform security, we will be performing a scheduled system upgrade

Maintenance Schedule

Date: Thursday, September 10, 2026
Time Window: 10:00 PM – 11:00 PM (WAT)
Expected Service Interruption: Approximately 20 minutes within this window


During the estimated 20-minute downtime window, you may experience intermittent service interruptions across the following areas:

1. Flutterwave for Business (F4B) Dashboard
Login & Access: You will be temporarily unable to log in to the dashboard, manage sub-accounts, reset passwords, or perform profile/KYC verifications.
Reporting & Balance Checks: Access to real-time transaction reports, analytics, and wallet balance views may be temporarily unavailable.

2. Collections & Payment Checkout
Payment Processing: Card checkout and some payment methods requiring session authentication may experience temporary failures or delays.
Mobile Money: Certain regional Mobile Money payment collections may be intermittently delayed.

3. Transfers & Payouts
Payout Processing: Both manual dashboard payouts and automated bulk transfers/payouts across local bank rails and Mobile Money channels may be delayed or fail during this window.

4. APIs, Webhooks & Integrations
API Requests: Custom API calls and webhooks requiring authentication tokens may return temporary errors (401 Unauthorized or 503 Service Unavailable).

Recommended Actions
Plan Ahead: Please schedule any critical batch payouts, mass settlements, or major end-of-day reconciliations outside the maintenance window.

We will share a status update as soon as the maintenance is concluded.
Thank you for your patience and partnership as we continuously work to enhance our systems to serve you better.
Sep 10, 08:31 UTC
[KENYA] Service Alert: Service Disruption on KES Payout
Resolved - We are pleased to inform you this issue has been resolved
Thank you for your patience and understanding
Sep 10, 13:23 UTC
Identified - Dear Valued Merchant,
We are currently experiencing a disruption on our KES rail, which is affecting merchants initiating payouts.
Our team is working on an urgent resolution with the partner provider, and will keep you updated.
We apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya
Sep 10, 10:44 UTC
[Global] Service Alert: Processing Delay on USD Card Payouts
Resolved - We are please to inform you this issue has been resolved
Thank you for your patience and understanding
Sep 10, 12:09 UTC
Investigating - Dear Valued Merchant,

Please be advised that we are currently experiencing delays with USD Card Transfers and Payouts,
Our team is working to resolve this with the partner provider, and will keep you updated.
We apologize for the inconvenience.
Sep 10, 12:06 UTC

Sep 9, 2026

[RESOLVED] Service Alert: MTN Rwanda (Collections & Payouts)
Resolved - Dear Valued Merchants,

Please be informed we experienced a brief service disruption on MTN Rwanda which impacted Collections and Payouts, this has been fully resolved.

We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Sep 9, 09:50 UTC
[Restored] Service Alert: Ghana Collections
Resolved - Dear Valued Merchants,
We had an issue on September 8, 2026, that impacted collections in Ghana through Nsano. This issue has now been fully resolved, and all related services are back to normal operations.
Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Sep 9, 07:48 UTC

Sep 8, 2026

[Zambia] Service Restored: Mobile Money Collections & Payouts
Resolved - Dear Valued Merchants,

The service disruption affecting Mobile Money collections and payouts in Zambia has been fully resolved.

We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.

Affected Services:
Affected Markets: Zambia
Sep 8, 12:48 UTC
Identified - Dear Valued Merchants,

We are currently experiencing a service disruption affecting Mobile Money collections and payouts in Zambia.

During this period, transactions initiated through this rail may experience delays or failures. Our engineering team is actively investigating the issue and working closely with the provider to restore full service.

We will provide further updates as more information becomes available. We sincerely apologize for any inconvenience caused.

Affected Services:
Affected Markets: Zambia
Sep 8, 12:04 UTC
[Rwanda] Service Restored: Service disruption affecting Mobile Money
Resolved - Dear Valued Merchant,

Please be informed that we experienced a temporary service disruption on MTN Rwanda, which impacted collections and payouts on the rail.

This has been successfully resolved and all services on rail are processing normally.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Sep 8, 07:13 UTC

Sep 7, 2026

[Service Restored]: Zambia Mobile Money Collections & Payouts
Resolved - Dear Valued Merchant,

We experienced a service downtime on the Zynle Zambia rail affecting Mobile Money collections and payouts. The issue has now been fully resolved, and all services are back to normal processing.
We apologize for any inconvenience caused.
Thank you for choosing Flutterwave



Affected Services:
Affected Markets: Zambia
Sep 7, 07:47 UTC

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

[GHS] Service Restored: FirstBank GHS Account Creation Disruption
Resolved - We are pleased to inform you that the issue affecting the creation of GHS virtual accounts for Pay With Bank Transfer has been resolved.

All services are back to normal operation.

We apologize for any inconvenience caused and appreciate your patience.

Affected Services:
Affected Markets: Ghana
Sep 4, 17:19 UTC
Identified - Dear Valued Merchant,

Some merchants may currently be unable to create GHS virtual accounts for Pay With Bank Transfer (PWBT). The issue has been escalated to the affected service provider, and we are awaiting further feedback as we work towards restoring normal service. We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Sep 4, 14:33 UTC
[USD] Service Restored: Delays affecting USD transfers
Resolved - We are pleased to inform you that the service disruption with USD transfers preventing some customers from completing transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: US
Sep 4, 12:39 UTC
Identified - Dear Valued Merchant

Some USD transfers are currently experiencing a service disruption, which may prevent some customers from completing transactions. Our team is investigating the issue and will provide additional information as soon as they become available.

We apologize for the inconvenience and thank you for your understanding while we work to resolve this.

Affected Services:
Affected Markets: US
Sep 4, 07:11 UTC
[USD] Service Restored: Delays affecting USD transfers
Resolved - We are pleased to inform you that the service disruption with USD transfers preventing some customers from completing transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: US
Sep 4, 12:38 UTC
Identified - Dear Valued Merchant

Some USD transfers are currently experiencing a service disruption, which may prevent some customers from completing transactions. Our team is investigating the issue and will provide additional information as soon as they become available.

We apologize for the inconvenience and thank you for your understanding while we work to resolve this.

Affected Services:
Affected Markets: US
Sep 4, 08:18 UTC
[Rwanda] Service Restored: MTN Transaction Issues
Resolved - We are pleased to inform you that the disruption impacting RWF transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Sep 4, 12:15 UTC
Identified - Dear Valued Merchant,

A service disruption affecting MTN Rwanda is currently impacting some payment transactions. Customers may experience difficulties making payments or delays in receiving funds. Our team is investigating the issue and working with the affected provider to restore normal service.

We sincerely apologize for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Rwanda
Sep 4, 07:05 UTC
ZAR Payments – Service Restored, 3rd September 2026
Resolved - Dear Valued Merchant,

Some merchants may have experienced difficulties processing ZAR payments, resulting in unsuccessful or delayed transactions.

The issue was traced to a disruption with our service provider and has since been resolved, with ZAR payment now operating normally.

We appreciate your patience and understanding while this was being addressed, and we apologize for any inconvenience the disruption may have caused.

Affected Services:
Affected Markets: South Africa
Sep 4, 09:49 UTC
Service Restored: Disruption affecting card transactions and other services
Resolved - We are pleased to inform you that the issues that affected card transactions and other services have been resolved. We are monitoring the situation closely to ensure continued stability.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Sep 4, 06:56 UTC
Identified - Dear Valued Merchant,

A service disruption is currently affecting card transactions, login, money transfers, and several other services. This may prevent some customers from completing transactions or accessing affected services.

Our engineers are actively working to restore services. We will provide further updates as soon as we have more information.

We sincerely apologize for the inconvenience and thank you for your continued patience.

Affected Services:
Affected Markets: Global
Sep 4, 00:49 UTC

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

[Ghana] Service Restored: Delays with GHS SMS OTPs
Resolved - We are pleased to inform you that the degradation affecting SMS OTP delivery for Ghanaian Cedi (GHS) transactions has been successfully resolved.

Thank you for your patience and understanding.
Aug 31, 22:53 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing a temporary service degradation affecting SMS OTP delivery for Ghanaian Cedi (GHS) transactions.

As a result, some of your customers may experience delays or failures when attempting to complete transactions requiring SMS verification.

Our technical team is actively working with our SMS service provider to resolve the issue as quickly as possible and restore normal operations.

We sincerely apologize for any inconvenience this may cause to your operations. We will provide another update as soon as the issue is resolved.
Aug 24, 13:50 UTC
Service Restored: Name Enquiry and Notification Disruption
Resolved - We are pleased to inform you that the disruption affecting Name Enquiry and Notification services has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Aug 31, 22:48 UTC
Identified - Dear Valued Merchant,

We are experiencing a disruption affecting Name Enquiry and Notification services. As a result, some customers may be unable to verify recipient names before completing transactions, and transaction notifications may be delayed.

Our team is actively working to restore normal service. We will share further updates as progress is made.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Global
Aug 31, 15:55 UTC

Aug 30, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage