[3rd Party Downtime] - STK Push Notification for Mobile Money Collection — TANZANIA
Investigating - We are aware that users are currently not receiving STK push notification from their mobile network operator to enable them complete mobile money payments.

Impacts: All mobile networks

We have escalated to our downstream partner and await resolution.

We regret the inconvenience this is causing you.
Jul 30, 13:40 UTC
[3rd Party Downtime] - Sterling Bank — "Pay with Bank" — NIGERIA
Identified - We are aware of an issue currently affecting deposits via Sterling Bank account payment option.

Impact: All deposit attempts via Sterling Bank will return response: "Could not retrieve account details".

Status: Issue has been escalated to the bank for resolve.
Apr 14, 07:50 UTC
[3rd Party Downtime] - Ghana MobileMoney Collections — GHANA
Investigating - We are currently experiencing an issue with GHS Mobile money collections.

This has been escalated to our partners.

We will revert as soon as we learn more
Jun 17, 07:45 UTC
[3rd Party Downtime] - Collection via GT Bank "Pay With Bank" — NIGERIA
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 1, 2021
NGN Payouts
Resolved - This incident has been resolved.
Aug 1, 19:01 UTC
Investigating - We're currently experiencing a downtime on NGN payouts, hence causing NGN payouts to fail intermittently.

We are working with our partners to resolve.

We regret the inconvenience this is causing you and will post an update as soon as we learn.

ETR: 4 hrs
Aug 1, 16:39 UTC
NGN Payouts
Resolved - This incident has been resolved.
Aug 1, 09:47 UTC
Investigating - We're currently experiencing a downtime on NGN payouts, hence causing NGN payouts fail intermittently.

We regret the inconvenience this is causing you and will post an update as soon as we learn.

ETR: 3 hrs
Jul 31, 20:15 UTC
Jul 31, 2021
NIBSS Scheduled System Maintenance--- NIGERIA
Completed - The scheduled maintenance has been completed.
Jul 31, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 09:30 UTC
Scheduled - Please be informed that NIBSS will be carrying out a scheduled system maintenance on its VDT leased line. However the alternate links (ipNX, 21tl, Mainone and Vodacom) will be available for partners with highly available connection

Impact: There will be an outage window of 10 mins on VDT leased line during the period
Jul 28, 07:45 UTC
Jul 30, 2021
[NGN Payout]
Resolved - This incident has been resolved.
Jul 30, 21:34 UTC
Monitoring - Service has been restored.

We are currently monitoring to ensure stability
Jul 30, 15:32 UTC
Investigating - We are currently experiencing a downtime on NGN payouts and have escalated to NIBSS for resolution.

We regret the inconvenience this is causing you and will post an update as soon as we learn.

ETR: Unknown
Jul 30, 15:28 UTC
[Unity Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Jul 30, 14:12 UTC
Investigating - NIP transactions to Unity bank are failing.

Challenge: No response to funds transfer requests.

Unity Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Jul 30, 09:42 UTC
[Access Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Jul 30, 14:12 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: No response to funds transfer requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Jul 30, 09:55 UTC
[3rd Party Downtime] - Collection via First Bank "Pay With Bank" — NIGERIA
Resolved - This incident has been resolved.
Jul 30, 02:49 UTC
Investigating - We are aware of an issue on First Bank account payment option.

Customers will get the response: "Something went wrong. Please contact support for assistance" on redirect to First Bank “firstcheckout” page to complete payment.

Resolution is underway by First Bank.

Transactions on other payment methods are processing fine.

We apologise for any inconvenience and will post another update as soon as we learn.
Jul 29, 17:54 UTC
Jul 29, 2021
[Access Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Jul 29, 18:32 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: No response to funds transfer requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Jul 28, 13:15 UTC
Jul 28, 2021
Jul 27, 2021
[3rd Party Downtime] – Verve / Mastercard PIN – NIGERIA
Resolved - This incident has been resolved.
Jul 27, 09:15 UTC
Update - We are continuing to investigate this issue.
Jul 27, 07:51 UTC
Investigating - We are aware that some customers may be experiencing difficulties with transactions processing.

Start time: July 27th 2021, 06:45 hrs UTC

Scope: Transactions will decline intermittently

ETR: 1 hour

We regret the inconvenience. We will post further updates as soon as received.
Jul 27, 07:43 UTC
[3rd Party Downtime] - Sterling Bank — "Pay with Bank" — NIGERIA
Resolved - Update: Still awaiting resolution from the bank.

We will post an update as soon as we learn.
Jul 27, 07:46 UTC
Update - Update: Still awaiting resolution from the bank.

We will post an update as soon as we learn.
Apr 15, 08:51 UTC
Investigating - We are aware of an issue currently affecting deposits via Sterling Bank account payment option.

Impact: All deposit attempts via Sterling Bank will return response: "Could not retrieve account details".

Status: Issue has been escalated to the bank for resolve. We do not have an ETA just yet but we will post another update as soon as we learn.
Apr 14, 14:05 UTC
Scheduled Maintenance on AirtelTigo Money – GHANA – 27 Jul 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 23:01 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 27th of July, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Jul 22, 16:19 UTC
Jul 26, 2021
[First Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Jul 26, 20:51 UTC
Investigating - NIP transactions to First bank are failing.

Challenge: No response to funds transfer requests.

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Jul 26, 19:15 UTC
Jul 25, 2021
Inability to login to Flutterwave For Business (F4B) Dashboard
Resolved - This incident has been resolved.
Jul 25, 14:30 UTC
Investigating - We are aware that users are experiencing issues logging in to F4B.

Users are either getting a response: "An error occurred. Please contact support" OR "session timeout" popup displayed immediately after successful login.

Status: Our engineers are working on resolving this. No Estimated Time for Resolution but we will provide updates as we receive the same.

We apologise for any inconvenience.
Jul 25, 10:45 UTC
[Wema Bank] - Pay With Bank Transfer (PWBT) - NIGERIA
Resolved - This incident has been resolved. We are monitoring this.
Jul 25, 10:13 UTC
Investigating - We’re experiencing delay in transaction notification from the bank upon successful transfer by the customer. Users may see the displayed checkout message below upon successful transfer:

"Payments are currently slow at your bank. Slow payments are usually confirmed within 30 minutes. You will get a receipt once your payment is confirmed."

Impact: Merchants will not receive/see the successful transaction in order to give value. Wema Bank is currently investigating for resolve.

We apologise for any inconvenience.
Jul 25, 09:45 UTC
[Sterling Bank] Nigeria - Scheduled Maintenance - 25 Jul, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 UTC
Scheduled - Please be informed that Sterling Bank will be carrying out a scheduled system maintenance on its services

Impact: NIP, Web and POS services will be unavailable during this period.

Thank you.
Jul 23, 21:44 UTC
Jul 24, 2021

No incidents reported.

Jul 23, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 23 Jul 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 23rd of July, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Jul 22, 16:18 UTC
Jul 22, 2021
Inability to login to Flutterwave (F4B) Dashboard
Resolved - This incident has been resolved.
Jul 22, 10:28 UTC
Identified - We apologise for the inability to access the Flutterwave dashboard. We are aware that users are unable to login.

Status: Our engineers are working on resolving this. No Estimated Time for Resolution but we will provide updates as we receive the same.

We apologise for any inconvenience.
Jul 22, 08:45 UTC
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
[Access Bank] Nigeria - System malfunction to all transfer requests
Resolved - This incident has been resolved.
Jul 19, 11:20 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: Response code (96): System malfunction response to funds transfer requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Jul 19, 07:30 UTC
Jul 18, 2021
Scheduled Maintenance on Bank Transfer – SOUTH AFRICA – 18 Jul 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:08 UTC
Scheduled - Our partner has notified us of planned maintenance activity scheduled to take place on the above date. They will be using this time to perform some critical database maintenance tasks.

Bank transfer collection service in South Africa will not be available during the maintenance window.
Jul 17, 13:46 UTC
[Sterling Bank] - Scheduled Maintenance - 18 Jul, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 00:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:02 UTC
Scheduled - Please be informed that Sterling Bank will be carrying out a scheduled system maintenance.

Impact: NIP and POS services will be unavailable during this period.

Thank you.
Jul 16, 16:33 UTC
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