Service Disruption: Account Number Generation
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 07, 2025 - 06:23 UTC
Degraded Performance - Static Account Creation
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting the creation of accounts through one of our banking partners in Nigeria.

The provider has confirmed the failure, and we are working with their team to restore the functionality.

We apologize for the inconvenience and will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 06, 2025 - 20:10 UTC
Service Disruption: Pay with Bank Transfer (PWBT)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Tanzania. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 03, 2025 - 13:54 UTC
Service Disruption: Mobile Money (Senegal)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Nov 02, 2025 - 05:37 UTC
Service Disruption: Mobile Money (Senegal)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Nov 02, 2025 - 05:37 UTC
Service Disruption: Mobile Money (Tanzania)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Tanzania. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Tanzania
Oct 29, 2025 - 12:15 UTC
Service Update: Card Collections in Ghana
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting card collections through one of our partner bank in Ghana.
As an interim measure, transactions are now being processed through an alternative channel to ensure continuity.

Our team is actively working with the partner on a resolution and will keep you informed on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 16, 2025 - 08:04 UTC
Issue with InTouch (Moov), 11th September 2025
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 14, 2025 - 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 12, 2025 - 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API ? Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Operational
Checkout JS ? Operational
Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs ? Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp ? Operational
Swap ? Operational
Tuition ? Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service ? Operational
Servman ? Operational
Integration Tester ? Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 9, 2025

No incidents reported today.

Nov 8, 2025
Service Restored: Mobile Money (Uganda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money collections in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 8, 22:44 UTC
Update - Dear Valued Customer,

Please note that service has improved and transactions are now processing successfully. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 8, 21:03 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections in Uganda. This issue is external, originating with one of our service providers.

We have identified the issue and our technical team is actively working with the provider to resolve it. We will share an update as soon as we have more information. We apologize for the inconvenience this is causing.

Affected Services:
Affected Markets: Uganda
Nov 8, 18:49 UTC
Nov 7, 2025
Service Restored: South African Collection Rail
Resolved - Dear All,

We are pleased to inform you that the delayed callbacks on our South African Collection rail which resulted in an increase in pending transactions for some users has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: South Africa
Nov 7, 12:37 UTC
Investigating - Dear Valued Customer,

We are currently experiencing delayed callbacks on our South African Collection rail which may result in an increase in pending transactions for some users.

Our technical team is actively investigating the issue with the service provider, to restore normal service as quickly as possible.
Further update will be provided as soon as possible.

We apologize for the inconvenience experienced.
Thank you for your patience and understanding.

Affected Services:
Affected Markets: South Africa
Oct 14, 14:13 UTC
Service Restored: Mobile Money (Ivory Coast)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money payments in Ivory Coast has been successfully resolved.

We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cote D'ivoire
Nov 7, 11:30 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money payments in Ivory Coast.

This issue is originating from an external service provider.

Our engineering team is actively investigating the root cause with our partner. We will provide an update as soon as we have more information.

We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Cote D'ivoire
Nov 7, 06:18 UTC
Service Restored: Intermittent Transaction Delays and Failures, Sept 30, 2025
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent timeout issue affecting several of our transaction processing services is now stable.

We will continue to closely monitor the affected systems to ensure full stability.

We apologize for the inconvenience caused and thank you for your understanding.

Affected Services:
Affected Markets: Nigeria
Nov 7, 06:44 UTC
Monitoring - Dear Valued Customer,

Please be informed that the intermittent timeout issue affecting several of our transaction processing services is now stable.

We will continue to closely monitor the affected systems to ensure full stability. While the situation is significantly improved, we will remain vigilant.

We apologize once again for the inconveniences caused and appreciate your patience during this period.

Affected Services:
Affected Markets: Nigeria
Oct 7, 22:48 UTC
Identified - Dear Valued Customer,

We are currently investigating an intermittent timeout issue affecting several of our transaction processing services.

Customers may be experiencing delays or failures when attempting to complete transactions, or process payouts.

Our engineering team is engaged and is working to diagnose the root cause and restore full stability as quickly as possible.

We sincerely apologize for the inconvenience caused.

Affected Services:
Affected Markets: Nigeria
Oct 2, 09:06 UTC
Service Restored: Delayed Fund Transfers (September 2025)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting the crediting of funds for certain bank transfers initiated in September has been fully resolved.

This issue, which was due to a notification failure from an external provider, meant that funds were successfully received by our system but were delayed in being applied to customer accounts.

We apologize for the inconvenience caused by this delay and thank you for your patience.

Affected Services:
Affected Markets: Ghana
Nov 7, 06:34 UTC
Update - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 2, 16:01 UTC
Identified - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 2, 15:57 UTC
Investigating - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 2, 15:55 UTC
Service Restored: Mobile Money Collections (Uganda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money collections in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 7, 06:25 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections in Uganda. This issue is external, originating with one of our service providers.

We have identified the issue and our technical team is actively working with the provider to resolve it.

We will share an update as soon as we have more information. We apologize for the inconvenience this is causing.

Affected Services:
Affected Markets: Uganda
Nov 6, 22:54 UTC
Nov 6, 2025
Service Restored: Transaction Notifications, Bank Account Verification
Resolved - Dear All,

We are pleased to inform you that the service disruption impacting our connection with a banking partner has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 6, 15:54 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting our connection with a banking partner.

The primary impact you may notice is:

Delayed Transaction Notifications: After a transaction is completed, you may not receive an immediate confirmation or notification. The transaction is processing, but the notification is slow.

Temporary Issues with Bank Account Name Verification.

This issue is originating from our provider, and our technical team is actively working with them to ensure a swift resolution.

We apologize for any inconvenience caused and will provide an update as soon as the issue is resolved.

Affected Services:
Affected Markets: Nigeria
Nov 6, 14:09 UTC
Service Disruption: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 6, 10:41 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting Mobile Money collections in Cameroon.

This issue is originating from our external service provider.

Our technical team is actively working with the provider to resolve the outage as quickly as possible.

We sincerely apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Cameroun
Nov 5, 09:34 UTC
Service Disruption: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 6, 10:41 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting Mobile Money collections in Cameroon.

This issue is originating from our external service provider.

Our technical team is actively working with the provider to resolve the outage as quickly as possible.

We sincerely apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Cameroun
Nov 5, 09:34 UTC
Service Disruption: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 6, 10:39 UTC
Service Disruption: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 6, 10:39 UTC
Nov 5, 2025
Service Restored - Nigerian Naira Payouts
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with NGN Payout has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 5, 16:47 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service issue impacting Naira Payout transactions in Nigeria.

Payout transactions may be delayed or fail. Our team is actively engaged with the provider to resolve this issue quickly.

We apologize for the inconvenience and will provide an update as soon as we have one.

Affected Services:
Affected Markets: Nigeria
Nov 5, 16:45 UTC
Service Restored: Flutterwave for Business (F4B)
Resolved - Dear Valued Customer,

We are pleased to inform you that the delay in payout processing on our business application F4B has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 5, 14:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a significant delay in payout processing on our business application F4B.

As a result, a high volume of recent payouts may be visible in NEW or PENDING status and are not yet being completed.

Our engineering team is actively engaged and working to restore normal processing speed as quickly as possible.

We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Nigeria
Nov 5, 11:49 UTC
Nov 4, 2025
Service Restored - Virtual Account Creation
Resolved - Dear Valued Customer,

We are pleased to inform you that the degraded performance in our Virtual Account Number (VAN) Creation service has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 4, 15:24 UTC
Identified - Dear Valued Customer,

We are observing degraded performance in our Virtual Account Number (VAN) Creation service due to an issue with an external service partner.

Some users may experience a significantly high failure rate when attempting to create new accounts.

We are actively investigating the situation and collaborating with our partner to implement a fix. Thank you for your patience during this necessary external resolution.

Affected Services:
Affected Markets: Nigeria
Nov 4, 15:22 UTC
Nov 3, 2025
Service Restored: Mobile Money (Ghana)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Collections and Payouts via Mobile Money in Ghana has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 3, 22:16 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Collections and Payouts via Mobile Money in Ghana.

This issue originates with our external service provider, who is reporting technical challenges specifically affecting debit transactions on their end.

The provider's engineering teams are actively engaged in resolving the issue. We will provide an update as soon as we have more information.

We sincerely apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Ghana
Nov 3, 20:38 UTC
Service Restored: Turkey Transaction Processing
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting the processing of some transactions in Turkey has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Nov 3, 14:56 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting the processing of some transactions in Turkey.

This issue is originating from an external service provider. Our teams are actively investigating the disruption and are working with the provider for a quick resolution.

We apologize for any inconvenience this may cause and will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Global
Oct 28, 19:25 UTC
Service Restored - NGN Payouts Impacted
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting NGN Payouts has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 3, 13:59 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting NGN Payouts.

Our technical team has informed the provider, and their engineers are actively working on resolving the issue.

We apologize for the inconvenience and will update you as soon as we have a more information.

Affected Services:
Affected Markets: Nigeria
Nov 3, 13:58 UTC
Service Restored: Pay with Bank Transfer (PWBT)
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue impacting our Pay with Bank Transfer (PWBT) service has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 3, 13:55 UTC
Identified - Dear Valued Customer,

We are currently experiencing an external issue impacting our Pay with Bank Transfer (PWBT) service.

This disruption is preventing name confirmation for bank transfers. This means customers may be unable to complete Pay with bank transfer payments in Nigeria.

This issue is with one of our third-party banking partners. Our technical team is actively engaged and working with the provider for a quick resolution.

We apologize for any failed transactions and inconvenience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 1, 14:18 UTC
Nov 2, 2025
Scheduled Payment Service Maintenance
Resolved - Dear Valued Customer,

We are pleased to informed you that the scheduled maintenance has been successfully concluded

Payment services are working optimally

Thank you for your patience and continued business.

Affected Services:
Affected Markets: Nigeria
Nov 2, 23:13 UTC
Identified - Dear Valued Customer,

Please be informed about a scheduled maintenance by one of our partners to enhance system capacity and performance.

Maintenance Window: Saturday, November 1st (10:00 PM) to Sunday, November 2nd (6:00 AM).
Impact: Intermittent downtime may affect payment services like Pay With Bank Transfer, collections, and Payouts.

To avoid any interruptions, we strongly advise completing any time-sensitive weekend transactions before the maintenance window begins.

Thank you for your understanding and continued business.

Affected Services:
Affected Markets: Nigeria
Oct 31, 16:09 UTC
Investigating - Dear Valued Customer,

Please be informed about a scheduled maintenance by one of our partners to enhance system capacity and performance.

Maintenance Window: Saturday, November 1st (10:00 PM) to Sunday, November 2nd (6:00 AM).
Impact: Intermittent downtime may affect payment services like Pay With Bank Transfer, collections, and Payouts.

To avoid any interruptions, we strongly advise completing any time-sensitive weekend transactions before the maintenance window begins.

Thank you for your understanding and continued business.

Affected Services:
Affected Markets: Nigeria
Oct 31, 16:09 UTC
Service Restored: Mobile Money (Senegal)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Senegal has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Nov 2, 05:39 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Oct 31, 05:28 UTC
Service Restored: Mobile Money (Senegal)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Senegal has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Nov 2, 05:39 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Oct 31, 05:28 UTC
Nov 1, 2025
Service Restored: Card Payment Processing (Nigeria)
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with our card payment processing has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 1, 14:21 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption with our card payment processing, which is affecting transactions. We are aware that some transactions may be timing out.

Our technical team is working closely with our provider to resolve this issue as quickly as possible. We will keep you updated on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 31, 14:28 UTC
Service Restored: Pay with Bank Transfer (PWBT)
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption with our Pay with Bank Transfer (PWBT) service has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 1, 09:32 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption with our Pay with Bank Transfer (PWBT) service.

The issue, originating from an external service partner, is impacting:

Name verification during the payment process.

Overall transaction volume (loss of traffic).

Our team is actively investigating and collaborating with the provider to restore full functionality quickly. We will post an update as soon as we have one.

We apologize for any inconvenience this may cause and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Nov 1, 09:27 UTC
Service Restored: Mobile Money (Ivory Coast)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Ivory Coast has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Nov 1, 05:27 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Ivory Coast. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ivory Coast
Oct 31, 23:00 UTC
Oct 31, 2025
Oct 30, 2025
Service Restored: Pay with Bank Transfer (PWBT)
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue impacting our Pay with Bank Transfer (PWBT) service has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 30, 18:34 UTC
Update - Kindly be informed that we have switched to an alternate provider to process pay with bank transfers. Thank you.

Affected Services:
Affected Markets: Nigeria
Oct 30, 17:44 UTC
Identified - Dear Valued Customer,

We are currently experiencing an external issue impacting our Pay with Bank Transfer (PWBT) service.

This disruption is preventing name confirmation for bank transfers. This means customers may be unable to complete Pay with bank transfer payments in Nigeria.

This issue is with one of our third-party banking partners. Our technical team is actively engaged and working with the provider for a quick resolution.

We apologize for any failed transactions and inconvenience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Oct 30, 17:32 UTC
Service Disruption: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon (Collections and Payout) has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 30, 11:06 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Oct 30, 08:06 UTC
Service Disruption: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon (Collections and Payout) has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Oct 30, 11:06 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Oct 30, 08:06 UTC
Service Restored: Mobile Money (Senegal)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Senegal which affected Collections and Payout has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Senegal
Oct 30, 09:51 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Oct 30, 05:25 UTC
Service Restored: Mobile Money (Senegal)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Senegal which affected Collections and Payout has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Senegal
Oct 30, 09:51 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Oct 30, 05:25 UTC
Service Restored: Pay with Bank Transfer (PWBT)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Pay with Bank Transfer (PWBT) functionality service has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 30, 08:05 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Pay with Bank Transfer (PWBT) functionality.

This issue originates from a service provider in Nigeria that supports this payment method. Our technical team is actively engaged and investigating the matter with the provider to find a swift resolution.

We apologize for the inconvenience and thank you for your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Oct 30, 06:06 UTC
Oct 29, 2025
Service Restored: Mobile Money (Rwanda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Rwanda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Oct 29, 11:32 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Rwanda. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Rwanda
Oct 28, 16:03 UTC
Service Restored: Bank Transfer Notifications Delayed
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting bank transfer services has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 29, 11:30 UTC
Service Restored: Bank Transfer Notifications Delayed
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting bank transfer services has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 29, 11:29 UTC
Identified - Dear Valued Customer

We are currently experiencing a disruption affecting bank transfer services. This issue stems from a third-party provider failure in the name enquiry service.

Impact: Customers may experience delays in receiving transaction notifications and successful transfers.

The provider has been notified and are actively working on a fix.

We apologize for the inconvenience and will update this page as soon as we have new information.

Affected Services:
Affected Markets: Nigeria
Oct 29, 09:15 UTC
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with Mobile Money operations in Cameroon has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun
Oct 29, 00:24 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Oct 28, 23:17 UTC
Oct 28, 2025
Service Restored: Mobile Money (Rwanda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with Mobile Money operations in Rwanda has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Rwanda
Oct 28, 15:26 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Rwanda. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Rwanda
Oct 28, 11:34 UTC
Service Disruption, Mobile Money - Cameroon, Cote D'ivoire and Uganda
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with Mobile Money operations in Cameroon, Cote D'ivoire and Uganda has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun, Uganda, Cote D'ivoire
Oct 28, 08:45 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon, Cote D'ivoire and Uganda. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.



Affected Services:
Affected Markets: Cameroun, Uganda, Cote D'ivoire
Oct 28, 07:50 UTC
Oct 27, 2025
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with Mobile Money operations in Cameroon has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun
Oct 27, 10:59 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Oct 27, 10:54 UTC
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with Mobile Money operations in Cameroon has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun
Oct 27, 10:59 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Oct 27, 10:54 UTC
Service Restored: Payment Name Verification and Notifications
Resolved - Dear Valued Customer,

We are pleased to confirm that the service disruption affecting Name Enquiry service has been resolved by our provider.

The service is now fully operational and stable. We apologize for any inconvenience caused during this period and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Oct 27, 08:39 UTC
Update - Dear Valued Customer,

We are currently experiencing a service disruption impacting payment name verification and subsequent customer notifications.

This issue originates from a service degradation experienced by one of our third-party payment providers. While transactions may process, customers might face delays in receiving confirmation or notification.

Our team is engaging the provider, who is actively working on a resolution. We will provide an update as soon as we have new information.

We apologize for the inconvenience and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 27, 07:36 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting payment name verification and subsequent customer notifications.

This issue originates from a service degradation experienced by one of our third-party payment providers. While transactions may process, customers might face delays in receiving confirmation or notification.

Our team is engaging the provider, who is actively working on a resolution. We will provide an update as soon as we have new information.

We apologize for the inconvenience and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 27, 07:33 UTC
Oct 26, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage