Service Alert: Delays Logging In to Send
Investigating - Dear Valued Merchant,

You may experience delays when logging in to Send through the mobile app or the web portal. The delays are intermittent, and our team is actively working to restore normal access.

We will share further updates as they become available. We apologize for the inconvenience and appreciate your understanding.
Oct 08, 2026 - 11:57 UTC
[Ghana] Service Alert: Incoming Payments Delays
Update - Please note that transactions are currently being routed through alternative channels, and the impact has been mitigated.
Aug 20, 2026 - 13:51 UTC
Identified - Dear Valued Merchant,

Due to a disruption affecting our payment partner in Ghana, some payments sent to customers are taking longer than expected to be received.

Our team is working closely with them to resolve the issue and restore normal service. We will keep you informed as we receive further updates.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Ghana
Jul 16, 2026 - 15:58 UTC
[Kenya] Service Alert: KES Payment Disruption
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting KES payment processing. As a result, some customers may be unable to receive KES payments at this time.

Please note that some transactions continue to process normally.

We are actively working with the affected service provider to restore normal service as quickly as possible and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 15, 2026 - 12:11 UTC
[Ivory Coast] Service Alert: Mobile Money Collection Issues
Identified - Dear Valued Merchant,

We are aware of an issue impacting mobile money collection in Ivory Coast. This is due to a disruption with an external partner. We are investigating the matter and working with them on a quick solution. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cote D'ivoire
May 14, 2026 - 06:20 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Partial Outage
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Partial Outage
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Operational
Checkout JS Operational
Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled System Maintenance & Upgrade — Saturday, 10th October 2026 Oct 10, 2026 20:00-22:00 UTC

At Flutterwave, we’re continuously improving our infrastructure to enhance payment reliability, speed, and security.

We will conduct scheduled maintenance on Saturday, 10 October 2026, from 8:00 PM to 10:00 PM UTC to upgrade our core transaction databases.

During this period, some payment channels and merchant operations may experience brief delays, timeouts, queued transactions, or slower dashboard updates, particularly during the final system transition.

What you should do:
* Avoid scheduling bulk payouts or transfers during the maintenance window.
* If using our APIs, ensure retry logic is enabled for temporary timeouts.
* Verify transaction status through webhooks or transaction verification before retrying payments.

Our technical and support teams will closely monitor the maintenance. If you experience issues after 10:00 PM UTC, please contact your Account Manager.

Thank you for your understanding and continued partnership.
Posted on Oct 08, 2026 - 08:21 UTC

Oct 8, 2026

Service Restored: Issue with Refunds Initiation
Resolved - We are pleased to inform you that the issue with refund initiation on F4B has been resolved.

Thank you for your patience and understanding
Oct 8, 11:58 UTC
Investigating - Dear Valued Merchant,

Some enterprise merchants are currently unable to initiate refunds on F4B due to an error encountered during the process. Our teams are actively investigating the issue and working to restore normal refund processing. Further updates will be shared as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.
Oct 2, 20:09 UTC
[RWF] Service Restored: Disruption affecting MTN transactions
Resolved - We are pleased to inform you that the issue with MTN Rwanda has been successfully resolved.

Thank you for your patience and understanding.
Oct 8, 11:18 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting some customer debit transactions via MTN Rwanda, which may prevent payments from being completed successfully. Our team is working with the affected provider to restore normal service and minimize the impact on your business.

We apologize for the disruption and appreciate your patience and understanding while we work to resolve the issue.

Affected Services:
Affected Markets: Rwanda
Oct 7, 08:16 UTC
[NGN] Service Restored: Card Payments Affected
Resolved - We are pleased to inform you that the issue with Interswitch has been successfully resolved. We are monitoring the situation closely to ensure continued stability.

Thank you for your patience and understanding.
Oct 8, 11:17 UTC
Identified - Dear Valued Merchant,

Some NGN card payments may currently be unsuccessful due to an issue affecting Interswitch. The provider is aware and working to restore normal service, and we will share further updates as progress is made.

We apologize for the disruption and appreciate your patience.
Oct 7, 16:26 UTC

Oct 7, 2026

[XAF] Service Restored: Orange Mobile Money Credit Payments Unavailable
Resolved - We are pleased to inform you that the issue with Orange Money in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.
Oct 7, 16:23 UTC
Identified - Dear Valued Customer,

Some customers may be unable to receive payments through Orange Mobile Money in Burkina Faso, which may delay funds reaching their intended recipients. Our team is working to restore the service as quickly as possible.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso
Oct 7, 12:40 UTC
[NGN] Service Restored: Intermittent Payment Processing Disruption Through MTN
Resolved - We are pleased to inform you that the intermittent disruption which affected some NGN payments through MTN has been successfully resolved.

Thank you for your patience and understanding.
Oct 7, 11:31 UTC
Identified - Dear Valued Merchant,

We are currently experiencing an intermittent disruption affecting some NGN payments through MTN, which may prevent customers from completing transactions successfully and impact your ability to receive payments.

We are working with the affected provider to restore normal service. Further updates will be shared as progress is made.

We apologize for the disruption and appreciate your patience and understanding.
Oct 7, 08:29 UTC
[NGN] Service Restored: Disruption Affecting Card Payments
Resolved - We are pleased to inform you that the disruption which affected some NGN card payments preventing transactions from completing successfully has been resolved.

Thank you for your patience and understanding
Oct 7, 05:58 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some NGN card payments, which may prevent transactions from completing successfully. The affected service provider is aware of the issue and is working to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.
Oct 6, 10:15 UTC

Oct 6, 2026

[XAF] Service Alert: Disruption Affecting Mobile Money Collections
Resolved - We are pleased to inform you that the disruption which affected some XAF Mobile Money collections through Orange Money Cameroun has been successfully resolved.

Thank you for your patience and understanding
Oct 6, 10:39 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some XAF Mobile Money collections through Orange Money Cameroun, which may prevent transactions from completing successfully. Our team is working with the affected provider to restore normal service, with further updates to follow.

We apologize for the inconvenience and thank you for your patience.
Oct 6, 10:17 UTC
Scheduled Maintenance on MTN Rwanda – 6th October 2026
Completed - The scheduled maintenance has been completed.
Oct 6, 03:00 UTC
Scheduled - Please be informed of a planned maintenance activity by our service provider, MTN Rwanda, on Tuesday, 6th October 2026, from 12:00 AM to 3:00 AM UTC. During this window, Mobile Money transactions may be temporarily unavailable for approximately 30 minutes, which may affect your ability to process customer payments through this channel.

We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 2, 10:36 UTC

Oct 5, 2026

No incidents reported.

Oct 4, 2026

[NGN] Service Restored: Disruption Affecting NGN Payouts
Resolved - We are pleased to inform you that the disruption which affected some NGN payouts through NIBSS has been successfully resolved.

Thank you for your patience and understanding.
Oct 4, 22:46 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some NGN payouts through NIBSS, which may delay the processing of transactions. Our team is working with NIBSS to restore normal service, with further updates to follow.

We apologize for the inconvenience and thank you for your patience.
Oct 2, 11:09 UTC

Oct 3, 2026

[USD] Service Restored: Reduced Success Rate on Card Payments
Resolved - This incident has been resolved.
Oct 3, 05:44 UTC
Update - We are pleased to inform you that the issue affecting some USD card payments through Kenswitch has been successfully resolved.

Thank you for your patience and understanding.
Oct 3, 05:44 UTC
Investigating - Dear Valued Merchant,

We are currently seeing a disruption affecting some USD card payments through Kenswitch, resulting in a reduced transaction success rate. We are working with the affected service provider to restore normal the service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.
Sep 30, 13:22 UTC

Oct 2, 2026

[NGN] Service Restored: Disruption on NGN Card Collections through Interswitch
Resolved - We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.
Oct 2, 06:11 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.
Oct 1, 10:53 UTC
Scheduled Maintenance on MTN Mobile Money (Nsano) – Ghana
Completed - The scheduled maintenance has been completed.
Oct 2, 05:00 UTC
Scheduled - Please be informed of a scheduled maintenance activity affecting MTN Mobile Money services in Ghana from Thursday, October 1st, 2026, at 11:00 PM UTC to Friday, October 2nd, 2026, at 5:00 AM UTC.

During this period, MTN Mobile Money transactions may be temporarily unavailable for approximately 30 minutes, which may affect your ability to process payments through this channel.

We recommend planning your operations accordingly during the maintenance window. We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 1, 21:29 UTC

Oct 1, 2026

[NGN] Service Restored: Intermittent Card Transaction Disruptions
Resolved - Dear Valued Merchant,

You may have experienced intermittent disruptions affecting some NGN card transactions earlier today, resulting in some transactions failing. The issue has since been resolved and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.
Oct 1, 09:28 UTC

Sep 30, 2026

Scheduled Maintenance Notice | 30 September 2026
Completed - The scheduled maintenance has been completed.
Sep 30, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 UTC
Scheduled - Dear Valued Merchant,

We will be carrying out scheduled security maintenance on Wednesday, 30 September 2026, from 10:00 to 11:30 PM UTC.

No service disruption is expected during the maintenance window. However, you may experience brief or intermittent issues if connectivity is affected during the security configuration.

Potential impacts may include:
* Intermittent payment or checkout failures
* Delays or timeouts when initiating or verifying transactions
* Temporary delays in transaction status updates or notifications
* Intermittent issues accessing dashboards, balances, or transaction history
* Delays in settlement-related updates

Our Engineering team will be actively monitoring services throughout the maintenance window and will immediately address any unexpected issues.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.
Sep 29, 11:58 UTC

Sep 29, 2026

Scheduled Maintenance Notice: Mobile Money Ghana Processing Optimization – Sept 29, 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 UTC
Scheduled - At Flutterwave, we are continually enhancing our infrastructure to provide you with the most reliable, high-performance payment processing experience.

We have scheduled a system maintenance to upgrade our processing pipeline and optimize payment routing.

Maintenance Schedule

Date: Tuesday, September 29, 2026
Start Time: 10:00 PM UTC
Estimated Duration: 1 Hour 30 Minutes


Expected Impact on Your Business
During this scheduled maintenance window, we will be optimizing our Ghana payment infrastructure:

You may experience intermittent service interruptions, slight processing delays, or temporary transaction timeouts on GHS Mobile Money collections and payouts.


Recommended Actions for Your Business
Where feasible, schedule non-urgent GHS payouts before or after the maintenance window.


We apologize for any inconvenience this temporary disruption may cause and appreciate your understanding as we work to deliver better service availability
Sep 28, 21:07 UTC

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

[XOF] Service Restored: Disruption on Collections through InTouch
Resolved - We are pleased to inform you that the disruption affecting XOF collections through InTouch has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.
Sep 26, 06:20 UTC
Identified - Dear Valued Merchant,

We are currently seeing an intermittent disruption affecting some XOF collections through InTouch, with transactions remaining in pending status. The issue is being investigated, and we are working to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Burkina Faso
Sep 25, 14:02 UTC
Scheduled Maintenance Notice – EUR SEPA Instant Services
Completed - The scheduled maintenance has been completed.
Sep 26, 04:00 UTC
Scheduled - Please be advised that our partner and service provider, Clear Junction, will be carrying out essential maintenance that may temporarily affect SEPA Instant transactions on Saturday, September 26, 2026, from 01:00 AM to 04:00 AM UTC.

During this period:

Customers may be unable to receive funds through SEPA Instant, as incoming transactions will not be registered during the maintenance window. Customers may also experience delays when making transfers. Transactions initiated during the maintenance window will be registered but processed only after the maintenance is completed.

Normal processing is expected to resume once the maintenance window ends.

We apologize for any inconvenience this may cause your customers and appreciate your patience and understanding while this essential maintenance is carried out.
Sep 16, 17:43 UTC

Sep 25, 2026

Issue with MTN Rwanda, 24th September 2026
Resolved - We are pleased to inform you that the disruption which affected some RWF Mobile Money payments through MTN Rwanda has been successfully resolved.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Rwanda
Sep 25, 06:35 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some RWF Mobile Money payments through MTN Rwanda, which may prevent transactions from completing successfully. We are actively working with the service provider to resolve the issue and will continue to share updates as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Rwanda
Sep 24, 11:19 UTC
[EGP] Service Restored: Fawry Pay Collections
Resolved - Dear Valued Merchant,

You may have experienced disruptions with EGP collections through Fawry Pay earlier. We are pleased to inform you that the issue has been resolved and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets:
Sep 25, 06:33 UTC

Sep 24, 2026

[NGN] Service Restored: Disruption on NGN Card Collections through Interswitch
Resolved - We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Nigeria
Sep 24, 13:36 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Sep 24, 06:58 UTC
[XOF] Service Restored: Disruption on XOF Mobile Money Collections through InTouch
Resolved - We are pleased to inform you that the disruption which affected some XOF Mobile Money collections through InTouch has been successfully resolved.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Burkina Faso
Sep 24, 07:00 UTC
Update - We are now seeing transactions process successfully. The service has shown signs of recovery, and our team continues to monitor the situation closely to ensure stability.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso
Sep 19, 13:16 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Burkina Faso
Sep 17, 17:29 UTC
[NGN] Service Restored: Disruption on NGN Card Collections through Interswitch
Resolved - We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Nigeria
Sep 24, 06:06 UTC
Update - We are seeing an improvement in transaction success rates for NGN card transactions. We continue to closely monitor the service to ensure stability and will share further updates as progress is made.

We apologize for the inconvenience and thank you for your patience.
Sep 23, 19:52 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Sep 23, 06:51 UTC
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