Investigating - We are aware that customers may be experiencing difficulties with some of their transactions due to a service issue on our payment partner.

Start time: May 8th 2021, 06:50hrs GMT+1

Scope: Transactions may decline with a failure response.

ETR: 1 hour

Resolution is underway. We will post further updates as soon as received.
May 8, 08:31 UTC
Update - Update: Still awaiting resolution from the bank.

We will post an update as soon as we learn.
Apr 15, 08:51 UTC
Investigating - We are aware of an issue currently affecting deposits via Sterling Bank account payment option.

Impact: All deposit attempts via Sterling Bank will return response: "Could not retrieve account details".

Status: Issue has been escalated to the bank for resolve. We do not have an ETA just yet but we will post another update as soon as we learn.
Apr 14, 14:05 UTC
Investigating - Payment attempts via Paypal are currently returning response: "Payment Failed. Try again with PayPal."

We do not have an estimated time to resolve.

We are investigating and will give feedback as soon as we learn more.

We apologise for any inconvenience.
Apr 3, 18:47 UTC
Investigating - We are aware of an issue with the Zenith bank account payment option. Some customers might see the below error after submitting valid information (mandate) to complete payment.

"User not registered / mandate does not exist."

However, a few transactions are processing successfully. We are working with the bank to resolve this.

Transactions on other payment methods are processing fine.

We apologise for any inconvenience and will post another update as soon as we learn.
Mar 23, 04:56 UTC
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be informed that Polaris Bank will be carrying out a scheduled routine maintenance on its Core Banking system.

Impact: Polaris Bank's core banking operations will be unavailable during this period.

Thank you.
Posted on May 6, 08:33 UTC
MTN Ghana has notified us of planned maintenance activity scheduled to take place on the 8th of May, 2021

MTN Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that Vodafone Cash, and AirtelTigo mobilemoney in Ghana will be available during the maintenance window.
Posted on May 5, 22:05 UTC
AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 11th of May, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Posted on May 4, 21:30 UTC
MTN Ghana has notified us of planned maintenance activity scheduled to take place on the the 11th of May, 2021

MTN Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

AirtelTigo Mobile money : scheduled maintenance on 11th May from 00: 00 hrs to 05:00 WAT
Vodafone Cash
Posted on May 5, 22:12 UTC
MTN Ghana has notified us of planned maintenance activity scheduled to take place on the 12th of May, 2021

MTN Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that Vodafone Cash, and AirtelTigo mobilemoney in Ghana will be available during the maintenance window.
Posted on May 5, 22:07 UTC
Please be informed that Polaris Bank will be carrying out a scheduled routine maintenance on its Core Banking system.

Impact: Polaris Bank's core banking operations will be unavailable during this period.

Thank you.
Posted on May 6, 08:34 UTC
Past Incidents
May 8, 2021

Unresolved incident: [3rd Party Downtime] – Verve / Mastercard PIN – NIGERIA.

May 7, 2021
Resolved - This incident has been resolved.
May 7, 12:45 UTC
Investigating - NIP transactions to Wema bank are failing.

Challenge: No response to transaction requests.

Wema Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
May 7, 11:50 UTC
May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:01 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 6th of May, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
May 4, 21:29 UTC
May 5, 2021
Resolved - This incident has been resolved.
May 5, 13:15 UTC
Investigating - We are aware that some users are unable to successfully complete MTN Zambia mobile money payments. Transactions are returning "system error"

The issue has been escalated to MTN and we await resolution updates.

ETR: Unknown. We will post further updates as we learn.
May 4, 11:20 UTC
Completed - The scheduled maintenance has been completed.
May 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 5th of May, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
May 4, 21:28 UTC
May 4, 2021
May 3, 2021
Resolved - This incident has been resolved.
May 3, 16:15 UTC
Investigating - No response to funds transfers requests. NIP transactions to Zenith Bank are failing.

Zenith Bank's technical team is currently working to resolve the challenge.

We shall provide an update as soon as this has been resolved.
May 3, 12:15 UTC
Resolved - This incident has been resolved.
May 3, 12:14 UTC
Investigating - NIP transactions to First bank are failing.

Challenge: No response to funds transfer requests.

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
May 3, 10:39 UTC
May 2, 2021
Resolved - This incident has been resolved.
May 2, 17:32 UTC
Investigating - We are currently experiencing an issue with KES bank payouts, this is being checked with the provider.

We will revert with an update as soon as we learn
May 2, 10:09 UTC
Resolved - This incident has been resolved.
May 2, 10:07 UTC
Identified - Our service partner is currently experiencing intermittent downtimes which is affecting a large number of transactions today.

Impact: whilst some transactions are being processed successfully, most are in unconfirmed status or failed.

ETR: Unknown

Their technical team is working to resolve this and we will be duly notified once the service is normalised.
Apr 30, 14:02 UTC
Investigating - We are currently experiencing an issue with GHS Mobile money payouts.

This has been escalated to our partners.

We will revert as soon as we learn more.
Apr 30, 13:54 UTC
Completed - The scheduled maintenance has been completed.
May 2, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 02:00 UTC
Scheduled - Please be informed that Zenith Bank will be carrying out a planned system maintenance on its system.

Impact: Zenith Bank's NIP and POS services will be unavailable during the maintenance period

Thank you.
Apr 30, 20:43 UTC
May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 23:00 UTC
Scheduled - We will be carrying out an SSL update on Flutterwave for Business API on Sunday the 2nd of May, 2021

During the time indicated, there will be up to five minutes of impact during which merchants may experience the following:

* Merchants and end-users may experience higher-than-normal declines to transaction.

* Merchants may encounter an increased number of "503 - service unavailable" error responses for API calls.

* Flutterwave users may also experience errors accessing the Flutterwave website (https://www.flutterwave.com) and/or the Flutterwave checkout flows.

* Point of Sale payments may not complete. Flutterwave Store may also be unavailable.

* Login to Secure File Transfer Protocol (SFTP) servers (https://dashboard.flutterwave.com/, https://dispute.flutterwave.com/) may result in errors.
May 1, 10:26 UTC
Completed - The scheduled maintenance has been completed.
May 1, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 09:02 UTC
Scheduled - Please be informed that FSDH Merchant Bank will be carrying out a scheduled system maintenance on its infrastructure.

Impact: NIP and NAPS services will be unavailable during this period

Thank you.
Apr 30, 13:59 UTC
Resolved - This incident has been resolved.
May 1, 07:00 UTC
Investigating - We are experiencing delayed confirmation of transfers from Wema Bank.

Wema Bank has been notified and we will feedback on resolution status as soon as the bank confirms the same.
Apr 30, 20:31 UTC
Apr 30, 2021
Postmortem - Read details
May 1, 10:24 UTC
Completed - The scheduled maintenance has been completed.
Apr 30, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:02 UTC
Scheduled - We will be carrying out an SSL update on Flutterwave for Business API on Saturday the 1st of May, 2021

During the time indicated, there will be up to five minutes of impact during which merchants may experience the following:

* Merchants and end-users may experience higher-than-normal declines to transaction.

* Merchants may encounter an increased number of "503 - service unavailable" error responses for API calls.

* Flutterwave users may also experience errors accessing the Flutterwave website (https://www.flutterwave.com) and/or the Flutterwave checkout flows.

* Point of Sale payments may not complete. Flutterwave Store may also be unavailable.

* Login to Secure File Transfer Protocol (SFTP) servers (https://dashboard.flutterwave.com/, https://dispute.flutterwave.com/) may result in errors.
Apr 27, 10:03 UTC
Resolved - This incident has been resolved.
Apr 30, 20:29 UTC
Investigating - NIP transactions to First bank are failing.

Challenge: No response to funds transfer requests.

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 30, 17:45 UTC
Resolved - This incident has been resolved.
Apr 30, 20:00 UTC
Investigating - NIP transactions initiated to Unity bank are failing.

Challenge: Response 96- system malfunction error to transaction request

Unity Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 30, 09:19 UTC
Resolved - This incident has been resolved.
Apr 30, 13:00 UTC
Investigating - We have been notified of an issue on our partner's end that is causing a delay in processing GHS, TZS, UGX, RWF bank payouts.

Resolution with our partner is in progress and we will provide more updates as soon as we learn.

Impact: There would be a delay in receiving value by the recipients.
Apr 30, 11:01 UTC
Resolved - This incident has been resolved.
Apr 30, 07:52 UTC
Investigating - We are currently experiencing an issue with GHS Mobile money payouts.

This has been escalated to our partners.

We will revert as soon as we learn more.
Apr 29, 17:36 UTC
Apr 29, 2021
Resolved - This incident has been resolved.
Apr 29, 08:24 UTC
Investigating - We are currently experiencing an issue with GHS Mobile money payouts.

This has been escalated to our partners.

We will revert as soon as we learn more
Apr 28, 21:10 UTC
Apr 28, 2021
Resolved - This incident has been resolved.
Apr 28, 13:38 UTC
Investigating - AirtelTigo is currently experiencing intermittent downtime on their mobile money platform.

Their technical team is working to resolve this and we will be duly notified once connectivity is restored.
Apr 27, 14:42 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:00 UTC
Scheduled - Please be informed that Access Bank will be carrying out a scheduled routine maintenance on its system.

Impact: Access Bank's POS services will be unavailable between 4:30 a.m to 5:00 a.m UTC

Thank you.
Apr 27, 21:18 UTC
Apr 27, 2021
Resolved - This incident has been resolved.
Apr 27, 07:19 UTC
Investigating - NIP transactions to Polaris bank are failing.

Challenge: No response to funds transfer requests.

Polaris Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 26, 12:32 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 27th of April, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Apr 20, 21:35 UTC
Apr 26, 2021
Resolved - This incident has been resolved.
Apr 26, 16:13 UTC
Identified - Please be informed that our Partner's technical team is still working assiduously to restore all services.

We will update here as soon as we learn more
Apr 22, 21:12 UTC
Update - We are continuing to investigate this issue.
Apr 22, 09:48 UTC
Investigating - AirtelTigo is currently experiencing intermittent downtime on their mobile money platform.

Their technical team is working to resolve this.

We will provide update as soon as this is resolved.
Apr 22, 09:47 UTC
Resolved - This incident has been resolved.
Apr 26, 16:12 UTC
Investigating - AirtelTigo is currently experiencing intermittent downtime on their mobile money platform.

Their technical team is working to resolve this and we will be duly notified once connectivity is restored.
Apr 26, 09:41 UTC
Completed - The scheduled maintenance has been completed.
Apr 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 17:00 UTC
Scheduled - Please be informed that Heritage Bank will be carrying out a planned system maintenance on its infrastructure.

Impact: NIP, NAPS and POS services will not be available during this period.
Apr 22, 07:23 UTC
Apr 25, 2021
Completed - The scheduled maintenance has been completed.
Apr 25, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 UTC
Scheduled - Please be informed that Sterling Bank, Nigeria, will be carrying out a scheduled system maintenance on its application.

Impact: NIP and POS services will not be available during this period.
Apr 23, 21:07 UTC
Apr 24, 2021

No incidents reported.