[XOF] Service Alert: Processing Delays on Mobile Money Payments - Burkina Faso
Update - Dear Valued Merchant,

We are currently experiencing a service disruption that is affecting the processing of incoming payments. Your customers may find that some payments take longer than expected or do not go through.

Our team is actively addressing the issue to restore normal processing. We will keep you informed as more information becomes available.

We apologize for any disruption this may cause your business and appreciate your patience.
Nov 09, 2026 - 13:56 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption that is affecting the processing of incoming payments. Your customers may find that some payments take longer than expected or do not go through.

Our team is actively addressing the issue to restore normal processing. We will keep you informed as more information becomes available.

We apologize for any disruption this may cause your business and appreciate your patience.
Nov 09, 2026 - 13:56 UTC
[XAF] Service Alert: Orange Cameroon Collections and Payouts Disruption
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting Orange Cameroon, which may prevent some customers from successfully completing transactions. This may impact your ability to receive payments and process customer transactions through this channel.

Our team is engaging the service provider to restore normal operations as soon as possible. We will keep you informed as more information becomes available.

We apologize for the disruption this may cause you and appreciate your patience as we work towards a resolution.
Oct 30, 2026 - 06:27 UTC
Service Alert: Multi-Currency Onboarding Unavailable
Investigating - Dear Valued Merchant,

Please be informed that Multi-Currency onboarding is temporarily unavailable for new sign-ups. As a result, the Balance tab will not be accessible to new users during this period.

For merchants whose Multi-Currency onboarding was still in progress, the application status has been updated to failed to restore access to their NGN balances. These merchants will be able to retry the onboarding process once the service becomes available again.

Please note that existing Multi-Currency users will continue to have uninterrupted access to the service.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore onboarding.

Thank you for your continued trust and support.
Oct 21, 2026 - 15:04 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Operational
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Scheduled Maintenance] – Flutterwave for Business (F4B) Platform, November 14, 2026. Nov 14, 2026 17:17-19:17 UTC

Please be informed that scheduled maintenance will be carried out on our Flutterwave for Business (F4B) platform on Saturday, November 14, 2026, from 10:00 PM to 12:00 AM UTC (Sunday, November 15).

During this period, you may experience temporary disruptions when accessing the F4B dashboard, initiating transactions, or processing requests through our APIs. Some transactions may experience delays or timeouts, and certain platform services may be temporarily unavailable.

We recommend completing any time-sensitive operations ahead of the maintenance window. If a transaction times out or remains pending, please verify its status before attempting it again to avoid duplicate transactions.

We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve platform reliability.
Posted on Nov 04, 2026 - 17:21 UTC

Nov 9, 2026

Service Restored: Processing Delays on Payment Initiation
Resolved - The issue causing intermittent 503 Service Unavailable errors across our v3 API endpoints has been fully resolved.

We sincerely appreciate your patience and apologize for the inconvenience experienced.
Nov 9, 13:54 UTC
Investigating - Dear Valued Merchant,

We are currently investigating an issue causing intermittent failures and slower responses when payments are being initiated. Certain transactions may not complete on the first attempt.

Our team is working to restore full stability as quickly as possible. We will provide a further update within the hour.

We apologize for the inconvenience this may cause your business and thank you for your understanding.
Nov 9, 10:43 UTC
Service Restored: Flutterwave Website
Resolved - The disruption affecting the Flutterwave website has been resolved, and normal service has been restored. Our engineering team continues to closely monitor the platform to ensure stability.

We apologize for the inconvenience experienced and appreciate your patience and understanding.
Nov 9, 08:39 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing intermittent service disruptions affecting the Flutterwave website, resulting in occasional access failures.

Our engineering team is actively working to restore normal service as soon as possible. We will provide further updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.
Nov 9, 07:54 UTC
[UGX] Service Maintenance: EcoBank UGX Payouts – 5 to 9 November 2026
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 UTC
Scheduled - Please be informed that a scheduled maintenance by our banking partner, EcoBank Uganda, will affect UGX bank payouts in Uganda from Thursday, 5 November 2026, at 3:00 PM UTC to Monday, 9 November 2026, at 07:00 AM UTC.

During this period, UGX payouts through EcoBank Uganda may be temporarily unavailable, potentially affecting the timely processing of your disbursements.

We apologize for any disruption this may cause to your business operations and appreciate your understanding as the necessary upgrades are carried out.
Nov 4, 12:52 UTC

Nov 8, 2026

[NGN] Scheduled Interswitch Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 UTC
Scheduled - Please be informed that Interswitch will undergo scheduled maintenance from Saturday, 7th November 2026, at 09:00 PM UTC to Sunday, 8th November 2026, at 05:00 AM UTC.

During this period, you may experience temporary disruptions when processing card transactions through Interswitch, which could result in unsuccessful or delayed transactions.

We apologize for any inconvenience this may cause and appreciate your patience and understanding as the maintenance is carried out.
Nov 6, 22:57 UTC

Nov 7, 2026

[ZMK] Scheduled Maintenance on Airtel Zambia
Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 UTC
Scheduled - Please be informed that scheduled maintenance by a third-party provider will affect Airtel transactions in Zambia from 10:00 PM on Friday, 6th November, to 3:00 AM on Saturday, 7th November 2026 (UTC).

During this period, you may experience temporary delays or interruptions when processing transactions.

We apologize for any inconvenience this may cause and appreciate your patience while the maintenance is underway.
Nov 6, 23:03 UTC

Nov 6, 2026

Service Restored: Temporary Disruption to PDF Balance Statement Downloads
Resolved - The issue affecting PDF balance statement downloads has been successfully resolved. You can now download your account statements in PDF format as normal.

We apologize for any inconvenience caused and appreciate your patience and understanding.
Nov 6, 19:57 UTC
Investigating - Dear Valued Merchant,

You may currently be unable to download balance statements in PDF format. This may affect your ability to access or retrieve PDF copies of your account statements. As an alternative, CSV statement downloads remain fully available.

Our technical teams are actively working to restore the affected functionality, and we will provide an update as soon as normal service is resumed.

We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Nov 6, 14:16 UTC
[NGN, GHS] Service Restored: Pending Payouts on Flutterwave for Business (F4B)
Resolved - We are pleased to inform you that the Pending F4B Payouts has cleared.

We are monitoring the situation closely to ensure continued stability.

Thank you for your patience and understanding.
Nov 6, 18:36 UTC
Update - We are also aware that some GHS transactions are in pending status. Work is in progress to clear the pending payouts.
Nov 6, 07:09 UTC
Identified - Dear Valued Merchant,

We are aware that some NGN transactions are currently pending. Our team is working to resolve the issue and clear all outstanding payouts.

We apologize for the inconvenience and appreciate your patience and understanding.
Nov 5, 22:19 UTC
[NGN] Service Restored: Intermittent Card Transaction Failures
Resolved - We are pleased to inform you that the issue with Interswitch impacting card transactions has been successfully resolved.

Thank you for your patience and understanding.
Nov 6, 07:23 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing intermittent card transaction failures affecting some customers due to an issue with a third-party service provider. The provider is working to restore normal service, and we will keep you informed of any updates.

We apologize for the inconvenience and appreciate your patience and understanding.
Nov 6, 06:56 UTC

Nov 5, 2026

Subject: Scheduled Maintenance Notice – F4B Network Infrastructure | November 5, 2026
Completed - The scheduled maintenance has been completed.
Nov 5, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 UTC
Scheduled - Please be informed that we will be performing routine network maintenance on our F4B infrastructure on Thursday, November 5, 2026, from 09:00 PM to 10:00 PM UTC.

Impact on Your Operations:
There is no expected downtime during this maintenance. Your payment services, dashboard access, checkout operations, and transaction processing will remain available throughout the maintenance window.

However, you may experience brief delays in receiving automated transaction status updates or webhook notifications. These delays will not necessarily indicate a failed transaction.

If you experience a delay, please check the transaction status on your dashboard before initiating another payment request to avoid potential duplicate transactions.

We apologise for any inconvenience this may cause and appreciate your understanding as we continue to improve the reliability of our services.
Nov 5, 18:08 UTC
Service Restored: BIN Service Disruption – Impact on Card Transactions
Resolved - We are pleased to inform you that the issue with BIN Service (Card Services) and related no traffic on the other rails has been successfully resolved. We can observe traffic on the rails now.

Thank you for your patience and understanding.
Nov 5, 20:46 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption with our Bank Identification Number (BIN) service, which may affect the processing of card transactions. As a result, you may experience failed or declined card payments, potentially disrupting payment acceptance and impacting transaction success rates.

The issue has been escalated for investigation, and we are working towards restoring normal service. Further updates will be communicated as more information becomes available.

We apologize for the inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Nov 5, 18:15 UTC
[NGN] Service Restored: Intermittent Name Enquiry Failures
Resolved - The delay in transaction notifications affecting Nuvion Pay With Bank Transfer (PWBT) has been resolved. You can now receive transaction notifications as expected.

We apologize for the disruption to your business operations and appreciate your patience and understanding.
Nov 5, 16:01 UTC
Identified - Dear Valued Merchant,

We are experiencing intermittent Name Enquiry failures affecting Nuvion Pay With Bank Transfer (PWBT) transactions. This may prevent some customers from successfully completing bank transfer payments, potentially disrupting your payment collection operations.

Our team is actively working to resolve the issue and restore normal service. We will provide updates as progress is made.

We apologize for the disruption to your operations and appreciate your patience and understanding.
Nov 5, 14:09 UTC
[NGN] Service Restored: Delayed Transaction Notifications on 9PSB Bank PWBT
Resolved - The delay in transaction notifications affecting 9PSB Bank PayWithBankTransfer (PWBT) has been resolved. You can now receive transaction notifications as expected.

We apologize for the disruption to your business operations and appreciate your patience and understanding.
Nov 5, 13:35 UTC
Identified - You may experience delays in receiving notifications for PayWithBankTransfer transactions, potentially affecting timely transaction confirmation and reconciliation of customer payments.

The issue is currently under investigation, and we will share further updates as they become available.

We apologize for any disruption this may cause to your business operations and appreciate your patience and understanding.
Nov 5, 13:25 UTC
Service Restored: Email OTP Delivery Delays
Resolved - Please note that the issue causing delays in receiving login verification codes (OTPs) via email has been resolved. We are currently monitoring the service to ensure stability.

We apologise for the inconvenience and appreciate your patience and understanding.
Nov 5, 08:07 UTC
Investigating - Dear Valued Merchant,

We are currently investigating an issue causing delays in receiving login verification codes (OTPs) via email. In the meantime, you can receive your OTP via SMS or WhatsApp to log in without delay. Please select either SMS or WhatsApp on the verification screen to receive your code. We apologise for the inconvenience and will share an update once email delivery is fully restored
Nov 5, 07:56 UTC

Nov 4, 2026

Service Restored: Temporary Collections Disruption Across Selected Payment Rails
Resolved - Dear Valued Merchant,

Earlier today, you may have experienced temporary disruptions with collections across selected payment rails due to an internal issue. The affected services have since been fully restored, and all impacted collections rails are now operational.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Nov 4, 07:57 UTC

Nov 3, 2026

[KES] Service Restored: Temporary Interruption in Payout Processing
Resolved - We are pleased to confirm that KES payouts are now processing normally following the earlier service disruption.

Our team will continue to monitor closely to ensure payouts remain stable.

We apologize for any inconvenience caused and thank you for your patience and understanding.
Nov 3, 11:54 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting KES merchant payouts. Some payouts may be delayed or may not complete as expected.

Our team has engaged the relevant service provider and is actively working to restore normal processing. We will share further updates as they become available.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Nov 3, 11:23 UTC
[KES] Service Restored: Temporary Interruption in Payouts
Resolved - We are pleased to confirm that KES payout processing has returned to normal. Payouts are now being processed as expected.

Our team will continue to monitor the service closely to ensure ongoing stability.

We apologize for any inconvenience the earlier disruption may have caused and thank you for your patience.
Nov 3, 06:55 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting payouts in KES. Some payouts may be delayed or may not reach recipient accounts as expected.

Our team has engaged the relevant provider and is actively working to restore normal processing. We will share further updates as more information becomes available.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Nov 2, 06:32 UTC

Nov 2, 2026

[NGN] Service Restored: Processing Delays on Card Payments
Resolved - Dear Valued Merchant,

You may have experienced delays with some card payments earlier today, with certain transactions remaining pending. Normal card processing has since resumed.

Our team is continuing to monitor the service closely to ensure it remains stable.

We apologize for any inconvenience caused and thank you for your understanding.
Nov 2, 21:42 UTC
Service Restored: Temporary Interruption in Payment Processing
Resolved - Dear Valued Merchant,

You may have experienced delays or intermittent failures with some payments and payouts earlier today.

Normal processing has since resumed, and our team is continuing to monitor to ensure services remain stable.

We apologize for any inconvenience this may have caused and thank you for your understanding.
Nov 2, 21:41 UTC

Nov 1, 2026

Scheduled Maintenance Notice | 1st November, 2026
Completed - The scheduled maintenance has been completed.
Nov 1, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 21:00 UTC
Scheduled - Please be advised that a scheduled maintenance will be carried out on Flutterwave MFB services on Sunday, November 1, 2026, from 21:00 to 23:00 UTC.

During this period, you may experience delays in receiving payments through Flutterwave MFB virtual accounts. Customers may encounter difficulties confirming account names, while successful payments may take longer to reflect in your wallet. Payment confirmations and notifications may also be delayed, affecting your ability to reconcile transactions promptly.

Maintenance Window
** Date: Sunday, November 1, 2026
** Time: 21:00–23:00 UTC
** Duration: 2 hours

What You Should Know
** Where possible, complete time-sensitive payments and wallet funding before the maintenance window.
** If a customer has been debited but the payment has not reflected, please contact Support with the transaction reference before attempting another payment.

We apologize for any inconvenience this may cause and appreciate your patience while we carry out this maintenance. We will provide an update once services have been verified as fully restored.
Oct 29, 21:25 UTC

Oct 31, 2026

[NGN] Service Restored: Temporary Interruption in Card Payment Processing
Resolved - We are pleased to confirm that the earlier disruption to card payments has been resolved. Card transactions are now being processed normally.

We are continuing to monitor closely to make sure services remain stable.

Thank you for bearing with us, and we apologize for any inconvenience caused to you and your customers.
Oct 31, 12:44 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting card payments. Some of your customers may be unable to complete card payments at checkout, or may see payments fail or take longer than expected.

Our team is working with the relevant provider to restore normal card processing as quickly as possible. We will share further updates as more information becomes available.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Oct 31, 12:05 UTC
[NGN] Service Restored: Temporary Interruption in Recipient Account Verification
Resolved - Recipient account verification has been restored, and you can once again confirm recipient account details before sending transfers.

Our team is continuing to monitor the service to ensure it remains stable.

We apologize for any inconvenience this may have caused and thank you for your patience.
Oct 31, 12:04 UTC
Identified - Dear Valued Merchant,

We are currently experiencing an interruption with recipient account verification. As a result, you may not be able to check recipient account details before dispatching transfers.

Our team is working with the affected provider to resolve the issue and restore normal service. We will keep you informed of any developments.

We apologize for any disruption to your operations and appreciate your understanding.
Oct 30, 20:35 UTC

Oct 30, 2026

[USD] Service Restored: Card Payments
Resolved - We are pleased to confirm that USD card payments are once again being processed normally following the earlier service disruption.

We are continuing to monitor closely to make sure everything remains stable.

Thank you for bearing with us, and we apologize for any disruption this may have caused you.
Oct 30, 06:19 UTC
Update - Dear Valued Merchant,

USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: US
Oct 28, 20:01 UTC
Identified - Dear Valued Merchant,

USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: US
Oct 28, 20:00 UTC
[EGP] Service Restored: Temporary Interruption in Incoming Payments
Resolved - We are pleased to confirm that incoming payments in EGP are once again being processed normally following the earlier service disruption.

We are continuing to monitor closely to make sure everything remains stable.

Thank you for bearing with us, and we apologize for any disruption this may have caused you.
Oct 30, 06:17 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing a service disruption that is affecting incoming payments in EGP. Some customers may be unable to complete payments, and certain transactions may not go through.

Our team is actively investigating and working with the affected provider to restore normal processing. We will share further updates as they become available.

We sincerely apologize for the inconvenience this may cause and thank you for your patience and understanding.
Oct 29, 21:31 UTC

Oct 29, 2026

Scheduled Maintenance Notice | 29th October, 2026
Completed - Please be advised that the scheduled maintenance for Flutterwave MFB services has been rescheduled to Sunday, November 1, 2026, from 21:00 to 23:00 UTC. We apologize for the change and appreciate your understanding and patience.
Oct 29, 21:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 UTC
Scheduled - Please be advised that a scheduled maintenance will be carried out on Flutterwave MFB services on Thursday, October 29, 2026, from 21:00 to 23:00 UTC.

During this period, you may experience delays in receiving payments through Flutterwave MFB virtual accounts. Customers may encounter difficulties confirming account names, while successful payments may take longer to reflect in your wallet. Payment confirmations and notifications may also be delayed, affecting your ability to reconcile transactions promptly.

Maintenance Window
** Date: Thursday, October 29, 2026
** Time: 21:00–23:00 UTC
** Duration: 2 hours

What You Should Know
** Where possible, complete time-sensitive payments and wallet funding before the maintenance window.
** If a customer has been debited but the payment has not reflected, please contact Support with the transaction reference before attempting another payment.

We apologize for any inconvenience this may cause and appreciate your patience while we carry out this maintenance. We will provide an update once services have been verified as fully restored.
Oct 26, 17:36 UTC
[GHS] Service Restored: Mobile Money Payouts Affected
Resolved - GHS mobile money payouts to MTN wallets have returned to normal following the earlier disruption. Payouts are processing as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.
Oct 29, 17:39 UTC
Identified - Dear Valued Merchant,

Some GHS mobile money payouts to MTN wallets may fail or be delayed due to a disruption with one of our service providers. The matter is being reviewed, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 28, 10:22 UTC
Service Restored: Settlement Report Downloads Failing on F4B Dashboard
Resolved - The issue affecting the download of settlement reports from the Flutterwave (F4B) dashboard has been resolved. You can now access and download your reports as usual.

We apologize for the inconvenience and appreciate your patience.
Oct 29, 11:37 UTC
Update - If you require assistance with generating or accessing your settlement reports, please contact our Support team or your Business Relations representative for assistance until the issue is fully resolved.

We apologize for the inconvenience and appreciate your patience as we work towards a resolution.
Oct 28, 16:10 UTC
Investigating - Dear Valued Merchant,

You may be unable to download settlement reports from the Flutterwave (F4B) dashboard.

Our team is actively investigating and working to restore T downloads. We will share further updates as they become available.

We apologize for the inconvenience and thank you for your patience.
Oct 27, 16:10 UTC
[NGN] Service Restored: Payout Processing Resumed
Resolved - We are pleased to confirm that wallet balances are displaying again and payouts can now be initiated as normal. Exchange rate lookups have also returned to normal.

Your funds remained safe throughout, and your balance was not affected. Our team will continue to monitor the service closely to ensure stability.

We apologize for any inconvenience caused and thank you for your patience.
Oct 29, 09:13 UTC
Investigating - Dear Valued Merchant,

You may be unable to view wallet balances on the dashboard or initiate payouts. Currency conversion and exchange rate lookups may also be unavailable or slow to respond.

Incoming payments from your customers continue to be accepted, although balance updates on your dashboard may be delayed or temporarily unavailable. Your funds are safe and your actual balance remains intact.

Our team is actively working to restore normal processing. To avoid duplicate requests, please do not repeatedly retry failed payouts. We will share an update as soon as more information is available.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Oct 29, 07:54 UTC
[NGN] Service Restored: Issue with Payouts
Resolved - Dear Valued Merchant,

You may have experienced some NGN payouts showing as pending earlier due to a temporary connectivity issue. The service is now stable and payouts are processing successfully. Pending payouts will be updated once their final status is received from the banking network.

We apologize for the inconvenience and appreciate your understanding.
Oct 29, 06:01 UTC
Service Restored: Processing Delays on Selected Payment Methods
Resolved - We are pleased to inform you that the issue affecting collections across selected payment channels has been fully resolved, and all services are now operating normally.

We sincerely apologize for the inconvenience this disruption may have caused to your operations and appreciate your patience while we resolved it.
Oct 29, 05:53 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting collections across a few specific payment channels. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.

Affected Payment Channels:
** Ghana: Nsano
** Ivory Coast: Wave
** Rwanda: MTN
** Senegal: Orange, Wave
** South Africa: ZAR Flash
** Uganda: Airtel
** Zambia: Zynle
** Other channels: Fawry Pay, OPay

What this means for you:
** Collections initiated via the methods listed above may fail or experience delays.
** All other payment methods (including Cards, Bank Transfers, and unaffected Mobile Money rails) remain operational and are processing normally.

We sincerely apologize for any disruption. Our team is treating this with the highest priority, and we will share an update when more information becomes available
Oct 28, 22:22 UTC

Oct 28, 2026

[XAF] Service Restored: Mobile Money Transactions Affected
Resolved - Mobile money transactions involving Orange Money have returned to normal following the earlier disruption. Transfers are working as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience.
Oct 28, 22:12 UTC
Identified - Dear Valued Merchant,

You may experience problems receiving or sending mobile money payments due to a service disruption affecting Orange Money in Cameroon. Our team is actively working with them on the issue and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 28, 11:23 UTC
[ZAR] Service Restored: Flash Voucher Payments Affected
Resolved - ZAR payments made with Flash vouchers have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.
Oct 28, 12:03 UTC
Investigating - Dear Valued Merchant,

Some ZAR payments made with Flash vouchers may currently fail due to a service disruption with one of our providers. We are working with the provider to restore normal payment processing and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 28, 09:57 UTC

Oct 27, 2026

[UGX] Service Restored: Mobile Money Payments
Resolved - UGX Airtel Mobile Money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 23:19 UTC
Identified - Dear Valued Merchant,

UGX Airtel Mobile Money payments are currently failing due to a service disruption affecting Airtel. We are working with the provider to restore normal payment processing and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 21:51 UTC
[KES] Service Restored: Issue with Payouts
Resolved - KES payouts have returned to normal following the earlier disruption affecting Jambopay. Processing is working as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 21:52 UTC
Identified - Dear Valued Merchant,

Some KES payouts may be delayed or fail due to a service disruption with Jambopay. The matter has been escalated to the service provider, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 10:37 UTC
[NGN] Service Restored: Card Payments Affected
Resolved - NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 08:08 UTC
Identified - Dear Valued Merchant,

Some NGN card payments may fail or be delayed due to an intermittent disruption affecting one of our service providers. The provider is reviewing the issue, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 07:49 UTC
[NGN] Service Restored: Disruption on USSD Payments
Resolved - Normal service has resumed and we are continuing to monitor to ensure everything remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 05:30 UTC
Investigating - Dear Valued Merchant,

Some USSD payments are currently failing due to a service disruption affecting CoralPay. Our team is working with the affected provider to restore normal operations. We will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 05:28 UTC

Oct 26, 2026

Service Restored: Disruptions Affecting Multiple Payment Services
Resolved - Dear Valued Merchant,

You may have experienced failed or incomplete payments and payouts earlier on several payment methods, including card and mobile money, due to a temporary service disruption. The issue has since been resolved and normal processing has resumed.

We apologize for the disruption and appreciate your understanding.
Oct 26, 22:05 UTC
[XAF] Service Restored: Mobile Money Payments and Payouts Affected
Resolved - Normal service has resumed for XAF mobile money payments and payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 26, 06:41 UTC
Identified - Dear Valued Merchant,

You may experience failed or delayed XAF mobile money payments and payouts due to a potential disruption affecting Orange Money in Cameroon. The matter has been escalated, and we will share further updates as we learn more.

We apologize for the disruption and appreciate your understanding.
Oct 23, 06:55 UTC
[XOF] Service Restored: InTouch Payments Affected
Resolved - Normal service has resumed for XOF payments made through InTouch. We will continue to monitor the service to ensure payments keep processing as expected.

We apologize for the disruption and appreciate your patience and understanding.
Oct 26, 06:40 UTC
Investigating - The issue is related to inTouch, and our team is actively coordinating with them to investigate and resolve the situation as quickly as possible.

We understand the inconvenience this may cause and sincerely apologize for the disruption. We will continue to monitor the situation closely and keep you informed as soon as further updates become available.

Thank you for your patience, understanding, and continued trust in our services.
Oct 22, 12:42 UTC
Identified - Dear Valued Merchant,

Some XOF payments made through InTouch may currently fail due to a service disruption. Our team is investigating the issue and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 22, 09:59 UTC
[NGN] Service Alert: New Account Creation Affected
Resolved - We are pleased to inform you that new account creation and payout sub-account generation have returned to normal and is working as expected.

We apologize for the disruption to your business and appreciate your patience.
Oct 26, 05:19 UTC
Investigating - Dear Valued Merchant,

You may be unable to create new accounts, and existing merchants may be unable to generate Payout Sub-Accounts. Most attempts are currently failing, with only a few succeeding. Our team is actively working to restore normal service and will share further updates as soon as possible.

We sincerely apologize for the disruption to your business operations and appreciate your patience.

Affected Services:
Affected Markets: Global
Oct 23, 11:04 UTC
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