Service Alert: Transaction Timeout Error
Update - We are continuing to monitor for any further issues.
May 10, 2026 - 05:49 UTC
Monitoring - Dear Valued Customer,

We are pleased to inform you that this has been successfully resolved. We are monitoring the situation closely to ensure continued stability.

Thank you for your patience and understanding.
May 10, 2026 - 05:48 UTC
Identified - Dear Valued Customer,

You may notice some errors or "timeouts" when trying to complete a payment. We are aware of the problem and our engineers are working hard to resolve it. We truly apologize for any inconvenience this has caused.
May 10, 2026 - 05:39 UTC
[Kenya] Service Alert: KES Transaction Issues
Identified - Dear Valued Customer,

We are aware that some KES payout transactions are not going through. Our team is working with our third-party provider to resolve this as quickly as possible. We are very sorry for the interruption to your service.

Affected Services:
Affected Markets: Kenya
May 05, 2026 - 15:37 UTC
[Kenya] Service Alert: KES Transaction Issues
Identified - Dear Valued Customer,

We are aware that some KES payout transactions are not going through. Our team is working with our third-party provider to resolve this as quickly as possible. We are very sorry for the interruption to your service.

Affected Services:
Affected Markets: Kenya
May 05, 2026 - 15:37 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Nigeria] Scheduled Maintenance on Payout Systems May 11, 2026 07:00-08:00 UTC

Dear Valued Customer,

Please be aware of a brief system update on May 11th from 7:00 PM to 8:00 PM UTC.

Your payouts will stay online through a backup channel while we complete this essential task.

Thank you for understanding and we apologize for the inconvenience.
Posted on May 08, 2026 - 15:06 UTC
May 10, 2026

Unresolved incidents: Service Alert: Transaction Timeout Error, [Kenya] Service Alert: KES Transaction Issues, [Kenya] Service Alert: KES Transaction Issues.

May 9, 2026
[Nigeria] Service Restored: Intermittent Name Enquiry Errors
Resolved - We are pleased to inform you that the issue with name verification due to a technical issue with an external provider has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 9, 16:53 UTC
Identified - Dear Valued Customer,

Some users may find that name verification is currently slow or failing. This is due to a technical issue with an external provider. We are working with our partner to get things back to normal. We apologize for any inconvenience.

Affected Services:
Affected Markets: Nigeria
May 9, 12:13 UTC
May 8, 2026
[Scheduled] Maintenance on Ghana Collection - T
Completed - The scheduled maintenance has been completed.
May 8, 15:10 UTC
Scheduled - Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Apr 24, 08:26 UTC
[Scheduled] Maintenance on Ghana Collection
Completed - The scheduled maintenance has been completed.
May 8, 15:09 UTC
Scheduled - Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Apr 1, 18:39 UTC
[Scheduled] Maintenance on Ghana Collection - New
Completed - The scheduled maintenance has been completed.
May 8, 15:09 UTC
Scheduled - Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Apr 1, 18:54 UTC
[Scheduled] Maintenance on Ghana Collection
Completed - The scheduled maintenance has been completed.
May 8, 15:09 UTC
Scheduled - Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Apr 2, 04:55 UTC
We are on it
Completed - The scheduled maintenance has been completed.
May 8, 15:08 UTC
Scheduled - Test

Affected Services:
Affected Markets: Nigeria
Apr 3, 08:01 UTC
May 7, 2026
[Nigeria] Service Restored: Intermittent Transfer Delays
Resolved - We are pleased to inform you that the intermittent issues with name enquiries and transaction notifications due to a service disruption from one of our partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 7, 17:57 UTC
Identified - Dear Valued Customer,

We are experiencing intermittent issues with name enquiries and transaction notifications due to a service disruption from one of our partners. Our team is working closely with the provider to fix this. We apologize for the trouble.

Affected Services:
Affected Markets: Nigeria
May 7, 11:28 UTC
Service Restored [Nigeria]: Issues with USSD payments
Resolved - We are pleased to inform you that the service timeout with USSD services has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
May 7, 08:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service timeout with USSD services. We are working to get your the service up again and will update you shortly. We are sorry for the trouble and appreciate your patience.

Affected Services:
Affected Markets: Nigeria
May 7, 08:09 UTC
May 6, 2026
[Nigeria] Service Restored: Intermittent Name Enquiry Failures
Resolved - We are pleased to inform you that the issue with name verification has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
May 6, 15:01 UTC
Identified - Dear Valued Customer,

A third-party provider is currently having issues, which might cause name verification to fail for some of you. We are working closely with them to resolve this quickly. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria
May 6, 07:46 UTC
[Ghana] Service Restored: Mobile Money Delay
Resolved - We are pleased to inform you that the delays with certain mobile payments due to an external provider issue has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
May 6, 10:17 UTC
Identified - Dear Valued Customer,

We are aware that some users are facing delays with certain mobile payments due to an external provider issue. We are working closely with them to resolve this as soon as possible. Thank you for your patience and sorry for the mishap.

Affected Services:
Affected Markets: Ghana
May 6, 10:07 UTC
[Nigeria] Service Restored: Delayed transaction notifications
Resolved - We are pleased to inform you that the delay in receiving transaction notifications due to a disruption with an external partner has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 6, 10:09 UTC
Identified - Dear Valued Customer,

Some users may notice a delay in receiving transaction notifications right now. This is due to a disruption with an external partner. Our team is working hard to resolve this quickly. Sorry for any inconvenience caused.

Affected Services:
Affected Markets: Nigeria
May 6, 07:49 UTC
May 5, 2026
[Nigeria] Service Restored: Issues with Name Enquiry
Resolved - We are pleased to inform you that the issue with name enquiry has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 5, 15:48 UTC
Identified - Dear Valued Customer,

Name enquiries are currently slow or failing for some users due to an issue with one of our partners. Our team is on it and working to restore service. We apologize for any stress this causes.

Affected Services:
Affected Markets: Nigeria
May 5, 15:34 UTC
[Nigeria] Service Restored: Delayed Payouts
Resolved - We are pleased to inform you that the issue with delayed payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 5, 10:57 UTC
Identified - Dear Valued Customer,

We are currently experiencing issues with one of our external payment partners. This may affect payouts for some users. Our team is investigating the situation to restore full service as soon as possible. We are sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
May 5, 09:37 UTC
[Nigeria] Service Restored: Notification delays
Resolved - We are pleased to inform you that the issue with delay in transaction notifications due to an issue with one of our service partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 5, 07:10 UTC
Identified - Dear Valued Customer,

We are currently experiencing a delay in transaction notifications due to an issue with one of our service partners. This is only affecting some users, and we are working closely with them to fix it quickly. We apologize for the trouble.

Affected Services:
Affected Markets: Nigeria
May 4, 16:25 UTC
[Nigeria] Service Alert: Issues with Name Verification
Resolved - We are pleased to inform you that the issue with name enquiry service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 5, 06:30 UTC
Identified - Dear Valued Customer,

Our name enquiry service is currently down due to a third-party issue. This may not affect all users, but we are working hard to resolve it as quickly as possible. We apologize for the disruption to your day.

Affected Services:
Affected Markets: Nigeria
May 4, 20:03 UTC
May 4, 2026
[Nigeria] Service Restored: Issues with virtual account creation
Resolved - We are pleased to inform you that the technical issue affecting some users trying to generate new account numbers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 4, 16:35 UTC
Identified - Dear Valued Customer,

One of our partners is currently facing a technical issue, which may affect some users trying to generate new account numbers. We are investigating the matter and working on a quick resolution. Thank you for your patience and sorry for the inconvenience.

Affected Services:
Affected Markets: Nigeria
May 4, 15:56 UTC
[Kenya] Service Restored: KES Payout Delays
Resolved - We are pleased to inform you that the issues with KES payouts due to a disruption with one of our service partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
May 4, 13:12 UTC
Identified - Dear Valued Customer,

We are currently experiencing issues with KES payouts due to a disruption with one of our service partners. Our team is investigating the cause and working on a fix. We apologize for the trouble and appreciate your patience.

Affected Services:
Affected Markets: Kenya
May 4, 10:39 UTC
[Kenya] Service Restored: KES Payout Delays
Resolved - We are pleased to inform you that the issues with KES payouts due to a disruption with one of our service partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
May 4, 13:12 UTC
Identified - Dear Valued Customer,

We are currently experiencing issues with KES payouts due to a disruption with one of our service partners. Our team is investigating the cause and working on a fix. We apologize for the trouble and appreciate your patience.

Affected Services:
Affected Markets: Kenya
May 4, 10:39 UTC
May 3, 2026
[Rwanda] Service Restored: Issues with mobile money collections
Resolved - We are pleased to inform you that the delay with some mobile money payments in Rwanda due to a third-party service issue has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
May 3, 14:19 UTC
Identified - Dear Valued Customer,

We are seeing a delay with some mobile money payments in Rwanda due to a third-party service issue. Our team is investigating and working on a fix. We apologize for the trouble.

Affected Services:
Affected Markets: Rwanda
May 2, 15:10 UTC
[Rwanda] Service Restored: Issues with mobile money collections
Resolved - We are pleased to inform you that the delay with some mobile money payments in Rwanda due to a third-party service issue has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
May 3, 14:17 UTC
Identified - Dear Valued Customer,

We are seeing a delay with some mobile money payments in Rwanda due to a third-party service issue. Our team is investigating and working on a fix. We apologize for the trouble.

Affected Services:
Affected Markets: Rwanda
May 3, 12:50 UTC
May 2, 2026
[Nigeria] Service Restored: Payout delays
Resolved - We are pleased to inform you that the issue affecting NGN payouts for some of our users has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 2, 21:37 UTC
Identified - Dear Valued Customer,

We’ve noticed an issue affecting NGN payouts for some of our users. This is caused by a disruption at a partner level. Our team is investigating a fix and we apologize for any stress this causes.

Affected Services:
Affected Markets: Nigeria
May 2, 18:52 UTC
[Kenya] Service Restored: M-Pesa Payment Delays
Resolved - We are pleased to inform you that the delays with payments due to an issue with our external provider has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Kenya
May 2, 21:28 UTC
Identified - Dear Valued Customer,

We are aware that some users are facing issues with payments. This is due to an issue with our external provider. We are working with them to get things back to normal soon. We apologize for any inconvenience caused.

Affected Services:
Affected Markets: Kenya
May 2, 20:52 UTC
[Kenya] Service Restored: M-Pesa Payment Delays
Resolved - We are pleased to inform you that the delays with payments due to an issue with our external provider has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Kenya
May 2, 21:28 UTC
Identified - Dear Valued Customer,

We are aware that some users are facing issues with payments. This is due to an issue with our external provider. We are working with them to get things back to normal soon. We apologize for any inconvenience caused.

Affected Services:
Affected Markets: Kenya
May 2, 20:52 UTC
[Nigeria] Service Restored: Account Name Verification Issues
Resolved - We are pleased to inform you that the issue with account name inquiries due to an issue with one of our service partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
May 2, 11:11 UTC
Identified - Dear Valued Customer,

We are experiencing a temporary glitch with account name inquiries due to an issue with one of our service partners. Some users may find difficulty in verifying recipient names right now. Our team is on it and working to fix this quickly. Sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
May 2, 10:54 UTC
May 1, 2026
[Rwanda] Service Restored: Issues with Collections and Payouts
Resolved - We are pleased to inform you that the intermittent failures with collections and payouts in Rwanda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
May 1, 14:32 UTC
Identified - Dear Valued Customer,

We are seeing intermittent failures with our payment partner in Rwanda. Some users may have trouble with collections and payouts. Our team is investigating the cause and working on a fix. We are sorry for the trouble.

Affected Services:
Affected Markets: Rwanda
May 1, 09:26 UTC
Apr 30, 2026
[Kenya] Service Restored: KES Payout Delays
Resolved - We are pleased to inform you that the issues with KES payouts due to a technical difficulty with one of our service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Apr 30, 21:30 UTC
Identified - Dear Valued Customer,

We are currently facing issues with KES payouts due to a technical difficulty with one of our service providers. Some users may experience failed transactions. Our team is working closely with the partner to fix this quickly. We are sorry for the trouble.

Affected Services:
Affected Markets: Kenya
Apr 30, 08:32 UTC
[Kenya] Service Restored: KES Payout Delays
Resolved - We are pleased to inform you that the issues with KES payouts due to a technical difficulty with one of our service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Apr 30, 21:30 UTC
Identified - Dear Valued Customer,

We are currently facing issues with KES payouts due to a technical difficulty with one of our service providers. Some users may experience failed transactions. Our team is working closely with the partner to fix this quickly. We are sorry for the trouble.

Affected Services:
Affected Markets: Kenya
Apr 30, 08:32 UTC
[Nigeria] Service Restored: Account Creation Issues
Resolved - We are pleased to inform you that the issue with account generation due to a disruption with our external partner has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 30, 18:37 UTC
Identified - Dear Valued Customer,

We are aware that account generation is failing for some people. This is due to a disruption with our external partner. Our engineers are investigating the matter and pushing for a fix. We apologize for any inconvenience this causes.

Affected Services:
Affected Markets: Nigeria
Apr 30, 18:29 UTC
[Cameroon] Service Restored: Mobile Money Issues
Resolved - We are pleased to inform you that the issue with collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 30, 06:50 UTC
Identified - Dear Valued Customer,

Some users are currently facing issues with collections and payouts in Cameroon. One of our third-party partners is having technical trouble. We are working hard to fix this and are very sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 29, 08:16 UTC
[Cameroon] Service Restored: Mobile Money Issues
Resolved - We are pleased to inform you that the issue with collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 30, 06:50 UTC
Identified - Dear Valued Customer,

Some users are currently facing issues with collections and payouts in Cameroon. One of our third-party partners is having technical trouble. We are working hard to fix this and are very sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 29, 08:16 UTC
Apr 29, 2026
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

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