Scheduled Maintenance – AirtelTigo Mobile Money – Ghana – 27 May 2022
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:02 UTC
Scheduled - AirtelTigo Ghana has notified us of the planned system maintenance activity scheduled to take place on the 27th of May, 2022.

AirtelTigo Ghana services (Collection and Payout) will not be available during the maintenance window.

The following Mobile Money payment methods in Ghana will be available during the maintenance window:
MTN Mobile Money
Vodafone Cash
[3rd Party Downtime] - Ghana MobileMoney Payouts — GHANA
Investigating - Please be informed that we are currently experiencing downtime with our service provider that is causing failure on GHS Mobile Money Payouts. Our team is working with our provider to resolve and restore the service as soon as possible.

We apologise for the inconvenience this has caused you and will provide an update once the service is restored.
May 24, 01:00 UTC
[Sterling Bank] - Pay With Bank Transfer (PWBT) - NIGERIA
Investigating - We are aware of an issue with PWBT at this time. Some generated account numbers are unable to receive payments due to failing account name resolution.

Sterling Bank Team has been notified and are working at resolving it.

We will be switching to our backup provider, WEMA Bank, for continued optimum use of this service.

Please note that WEMA Bank virtual account numbers will now be generated for PWBT payments.
May 17, 14:44 UTC
Tanzania Mobile Money Collection - TANZANIA
Investigating - We are currently experiencing downtime on our Tanzania mobile money deposits/collections.

Resolution is underway. We do not have an estimated time to resolve yet and will share a resolution update in an hour.

We apologise for any inconvenience
May 11, 12:12 UTC
[3rd Party Service Notification] – Pay With Bank via MONO : GTB Mobile banking Login.
Update - Please be informed that this is still in progress.

We shall share more updates as soon as we learn.
Mar 2, 14:29 UTC
Investigating - We are aware of an intermittent issue affecting our provider MONO in authenticating logins via GTB mobile banking only.

Reason: GTbank recently made changes to their DNS, specifically for their Mobile app. Mono is effecting these changes hence service would be unavailable during this period.

IMPACT: All users attempting to pay via GTB using Mobile banking would be unable to log in.
P.S: Logins via Internet banking are not affected!

Affected Services: Pay with bank via Checkout

Next update: 13:30 hrs UTC
Mar 2, 11:03 UTC
[Investigating] - Payments with Discover Card — NIGERIA
Update - This is still in progress.

We are continuing to investigate this issue. No ETR yet
Nov 9, 08:12 UTC
Investigating - We are aware of current transaction failures on Discover cards.

Payment attempts will return “card not enrolled for protect buy" or "transaction failed".

This has been escalated. Kindly allow us feedback as soon as we learn more
Nov 9, 03:37 UTC

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Degraded Performance
Partial Outage
Major Outage
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No incidents or maintenance related to this downtime.

Past Incidents
May 27, 2022
Scheduled Maintenance on MTN Mobile Money – RWANDA - 27 MAY, 2022
Completed - The scheduled maintenance has been completed.
May 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:01 UTC
Scheduled - MTN Rwanda has notified us of planned maintenance activity scheduled to take place on the above date.

MTN Mobile Money Rwanda services (Collection and Payout) will not be available during the maintenance window.
May 24, 13:09 UTC
May 26, 2022

Unresolved incident: [3rd Party Downtime] - Ghana MobileMoney Payouts — GHANA.

May 25, 2022

No incidents reported.

May 24, 2022
May 23, 2022
[Virtual card services Downtime] - Barter and F4B
Resolved - This incident has been resolved.
May 23, 08:19 UTC
Investigating - We have noticed downtime on our card service, the services below are affected;
Card Funding
Card Creation
Card Withdrawal

Response: Unable to fund card, card not be created and generic error

The team is working on restoring the service.

Next update in: 45 minutes
May 23, 08:10 UTC
Scheduled Maintenance – Bill Payments (Cable TV) – NIGERIA – 22 May 2022
Completed - The scheduled maintenance has been completed.
May 23, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:00 UTC
Scheduled - Kindly be informed that Multichoice Nigeria would be running a system maintenance scheduled to take place on the above date.

During this period, the following services will be unavailable:
Payment processing
Reconnections
Billing system
Self service platform

Payment services will be impacted as follows:

All payments submitted during this period will be queued, therefore there might be delays in giving value for payments instantly.
All queued payments will automatically be processed, and reconnection will take place once back online.
Amount to pay and balance lookup will not be available (Get Due Amount and Date).

Impacted service will be DSTV and GOTV.

We shall update here as soon as the maintenance has been completed.
May 21, 05:38 UTC
May 22, 2022
Scheduled Maintenance on M-PESA – KENYA – 23 May 2022
Completed - The scheduled maintenance has been completed.
May 22, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 UTC
Scheduled - Safaricom has notified us of maintenance activity on M-PESA services.

All M-PESA services will be unavailable during the maintenance period, including:

Application Programming Interface (API) services
All Transfers/Payouts
STK Push

Customers will receive the following response when they attempt to transact: "Dear Customer, M-PESA is currently undergoing planned maintenance and is unable to process your request. Please try again later.’’

Transactions via Airtel Kenya will be available during the maintenance period.
May 20, 18:07 UTC
[NIBSS]- Scheduled Maintenance - 22 May, 2022 --- NIGERIA
Completed - The scheduled maintenance has been completed.
May 22, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 UTC
Scheduled - Please be informed that NIBSS will be carrying out a scheduled system maintenance on its network infrastructure.

Impact: There may be minimal impact on NIP, POS, and portal services during this period
May 11, 18:30 UTC
[Sterling Bank] - Scheduled Maintenance - 22nd May, 2022 - NIGERIA
Completed - The scheduled maintenance has been completed.
May 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:00 UTC
Scheduled - Please be informed that Sterling Bank will be carrying out a system scheduled maintenance on its NIP and POS business.

Impact: There may be minimal impact on NIP and POS services during this period.
May 20, 21:26 UTC
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Scheduled Maintenance – MTN Mobile Money – RWANDA – 19 May 2022
Completed - The scheduled maintenance has been completed.
May 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 UTC
Scheduled - MTN Rwanda has notified us of the planned system maintenance activity scheduled to take place on the above date.

MTN Mobile Money Rwanda services (Collection and Payout) will not be available during the maintenance window.
May 12, 17:56 UTC
May 18, 2022
[3rd Party Downtime] - MTN Uganda MobileMoney Payouts — UGANDA
Resolved - This incident has been resolved.
May 18, 18:00 UTC
Investigating - MTN Uganda MobileMoney payout requests are currently not returning final status; thus causing these transactions to remain in pending state.

Resolution is underway by the service provider.

We apologise for any inconvenience and will post another update as soon as we learn.
May 18, 10:52 UTC
May 17, 2022
[NIBSS]- Scheduled System Maintenance - 17 May, 2022 --- NIGERIA
Completed - The scheduled maintenance has been completed.
May 17, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:15 UTC
Scheduled - Please be informed that NIBSS will be carrying out a scheduled system maintenance on its BVN services

Impact: There may be minimal impact on BAS matching service during this period
May 15, 11:18 UTC
May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022
[NIBSS] - NIP Downtime--- NIGERIA
Resolved - This incident has been resolved. Backlogs are now being cleared
May 14, 15:49 UTC
Investigating - From 11:15 am to 12 pm, a general NIBSS downtime affected some of our payouts.

Impact: The affected transactions are stuck on pending.

NIBSS technical team is currently working to resolve the challenge.

An update will be provided once this is resolved
May 14, 12:05 UTC
[Jaiz Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
May 14, 09:30 UTC
Investigating - No response to funds transfers requests. NIP transactions to Jaiz Bank are failing.

Jaiz Bank's technical team is currently working to resolve the challenge.

We shall provide an update as soon as this has been resolved.
May 6, 16:15 UTC
[Service Update] - NGN Payouts Delay — NIGERIA
Resolved - This incident has been resolved.
May 14, 09:29 UTC
Investigating - We are currently experiencing intermittent issues on our NGN payouts, hence causing NGN payouts to be stuck in a pending state.

Impact: All NGN Payouts will be in a pending or failed state.

This has been escalated to the parties and a resolution is in progress.

We regret the inconvenience this is causing you and will post an update as soon as we learn.
May 13, 10:57 UTC
May 13, 2022
Scheduled Maintenance – AirtelTigo Money – GHANA – 13 May 2022
Completed - The scheduled maintenance has been completed.
May 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 13th of May, 2022.

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window.

The following Mobile Money payment methods in Ghana will be available during the maintenance window:

MTN Mobile Money
Vodafone Cash
May 12, 17:44 UTC
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