Service Disruption: Account Number Generation
Update - Dear Valued Customer

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational.

Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information.

Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 13, 2025 - 07:02 UTC
Update - Dear Valued Customer,

Please note that the service disruption also affects our ability to generate dynamic account numbers for some customers in Ghana. Our team is working closely with the provider to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 07, 2025 - 06:23 UTC
Service Disruption: Account Number Generation
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:04 UTC
Issue with InTouch (Moov), 11th September 2025
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 14, 2025 - 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 12, 2025 - 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Operational
Checkout JS Operational
Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 2, 2026
Service Restored: Pay With Bank Transfers (Nigeria)
Resolved - We are pleased to inform you that the delays with bank transfers and name verification in Nigeria due to a service disruption from one of our partner provider has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Mar 2, 16:30 UTC
Identified - Dear Valued Customer,

Some users may experience delays with bank transfers and name verification in Nigeria due to a service disruption from one of our partner provider.

Our team is monitoring the situation as the provider works on a resolution. Thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Mar 2, 11:29 UTC
Mar 1, 2026
Service Restored: Payout Delays (Kenya)
Resolved - We are pleased to inform you that the technical issue with one of our payment partners in Kenya causing delays for some Mobile Money payout transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Mar 1, 09:47 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our payment partners in Kenya. This is causing delays for some Mobile Money payout transactions. Our team is working with the provider to fix this quickly.

We apologize for the trouble and will update you soon.

Affected Services:
Affected Markets: Kenya
Mar 1, 09:27 UTC
Service Restored: Payout Delays (Kenya)
Resolved - We are pleased to inform you that the technical issue with one of our payment partners in Kenya causing delays for some Mobile Money payout transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Mar 1, 09:47 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our payment partners in Kenya. This is causing delays for some Mobile Money payout transactions. Our team is working with the provider to fix this quickly.

We apologize for the trouble and will update you soon.

Affected Services:
Affected Markets: Kenya
Mar 1, 09:27 UTC
Service Restored: Payout (Cameroon)
Resolved - We are pleased to inform you that the payout issue affecting some Mobile Money users in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Mar 1, 09:28 UTC
Identified - Dear Valued Customer,

We are aware of a payout issue affecting some Mobile Money users in Cameroon.

Cause: External service provider disruption.
Impact: Some payouts may fail or stay pending.

We will update you as soon as the service is back to normal.

Affected Services:
Affected Markets: Cameroun
Feb 28, 17:13 UTC
Service Restored: Payouts (Nigeria)
Resolved - We are pleased to inform you that the payout issue experienced by some users in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Mar 1, 09:28 UTC
Identified - Dear Valued Customer,

A service provider is currently having technical difficulties. This may cause some payout attempts to fail for some users.

We are monitoring the situation closely and will update you once it is cleared. Thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Feb 28, 15:19 UTC
Feb 28, 2026
Feb 27, 2026
Service Restored: Payouts and Collections (Nigeria)
Resolved - We are pleased to inform you that the issue with payout and collection in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Feb 27, 21:20 UTC
Identified - Dear Valued Customer,

A service provider is currently having technical difficulties. This may cause some payout and collection attempts to fail for some users.

We are monitoring the situation closely and will update you once it is cleared. Thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Feb 27, 11:55 UTC
Service Restored: Collection Delays in Ivory Coast
Resolved - We are pleased to inform you that the issue affecting Collection services in Ivory Coast has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Feb 27, 15:07 UTC
Identified - Dear Valued Customer,

We are currently experiencing an issue with one of our payment providers in Ivory Coast. This is affecting Collection services.

As a result, some users may face delays or failures. We are working closely with our partner to fix this and will share an update soon.

We apologize for the inconvenience.

Affected Services:
Affected Markets: Ivory Coast
Feb 27, 14:33 UTC
Service Restored: GHS Mobile Money Payout Delays (Ghana)
Resolved - We are pleased to inform you that the the issue with GHS Payout has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Feb 27, 15:06 UTC
Identified - Dear Valued Customer,

Please be informed that some users may experience issues with GHS Payouts due to a technical glitch at our service provider's end.

Our team is monitoring the situation closely for a resolution. Thank you for your patience.

Affected Services:
Affected Markets: Ghana
Feb 27, 14:34 UTC
Service Restored: Account Number Generation
Resolved - We are pleased to inform you that the service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Feb 27, 07:34 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting card collections through one of our partner bank in Ghana.
As an interim measure, transactions are now being processed through an alternative channel to ensure continuity.

Our team is actively working with the partner on a resolution and will keep you informed on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 16, 08:04 UTC
Feb 26, 2026
Service Restored: Mobile Money Transactions (Ghana)
Resolved - We are pleased to inform you that the intermittent issues with one of our network providers in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Feb 26, 23:08 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent issues with one of our network providers in Ghana. As a result, some users may find that mobile money transactions are failing or delayed.

Our partner is working to fix the connection. We will update you as soon as service is fully restored. We apologize for the trouble.

Affected Services:
Affected Markets: Ghana
Feb 26, 10:15 UTC
Service Restored: Cameroon Transactions
Resolved - We are pleased to inform you that the service disruption causing transactions to fail in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Feb 26, 23:05 UTC
Identified - Dear Valued Customer,

Some transactions in Cameroon are currently failing due to a service disruption at the provider level. This may affect your ability to process payouts or collections.

We are monitoring the situation closely and apologize for the inconvenience.

Affected Services:
Affected Markets: Cameroun
Feb 26, 13:26 UTC
Service Restored: Cameroon Transactions
Resolved - We are pleased to inform you that the service disruption causing transactions to fail in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Feb 26, 23:05 UTC
Identified - Dear Valued Customer,

Some transactions in Cameroon are currently failing due to a service disruption at the provider level. This may affect your ability to process payouts or collections.

We are monitoring the situation closely and apologize for the inconvenience.

Affected Services:
Affected Markets: Cameroun
Feb 26, 13:26 UTC
Service Restored: KES Payouts - KENYA
Resolved - We are pleased to inform you that the issue causing some KES payouts to fail has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Feb 26, 13:01 UTC
Identified - Dear Valued Customer,

We are experiencing a technical issue with one of our service providers in KENYA. This is causing some KES payouts to fail. Our partner is working on a fix now.

Only some users may be affected. We will update you shortly.

Affected Services:
Affected Markets: Kenya
Feb 26, 08:35 UTC
Service Restored: KES Payouts - KENYA
Resolved - We are pleased to inform you that the issue causing some KES payouts to fail has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Feb 26, 13:01 UTC
Identified - Dear Valued Customer,

We are experiencing a technical issue with one of our service providers in KENYA. This is causing some KES payouts to fail. Our partner is working on a fix now.

Only some users may be affected. We will update you shortly.

Affected Services:
Affected Markets: Kenya
Feb 26, 08:35 UTC
Feb 25, 2026
Service Restored: Mobile Money Payouts in Rwanda
Resolved - We are pleased to inform you that the technical issue with one of our service providers in Rwanda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Feb 25, 22:15 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers in Rwanda.

This is affecting payout services for some users. Our partner is working to fix the issue, and we are monitoring the situation closely.

We apologize for the inconvenience.

Affected Services:
Affected Markets: Rwanda
Feb 24, 22:05 UTC
Feb 24, 2026
Service Restored: Intermittent Name Enquiry Issues (Nigeria)
Resolved - We are pleased to inform you that the technical issue with our Name Enquiry service due to an issue from one of our service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Feb 24, 11:37 UTC
Update - Affected Services:
Affected Markets: Nigeria
Feb 24, 08:34 UTC
Identified - Dear Valued Customer,

We are aware of a service disruption affecting Name Enquiries. This issue is from our provider’s end and is only impacting some of our users.

You may also see a delay in notifications. We are monitoring the situation closely and will keep you posted.

Affected Services:
Affected Markets: Nigeria
Feb 24, 08:33 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026
Service Restored: Mobile Money Côte d’Ivoire
Resolved - We are pleased to inform you that the issue has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Feb 22, 21:18 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption with one of our service providers. This is affecting some mobile money collections. Some users may notice delays or failures.

Our team is monitoring the situation closely for a fix. Thank you for your patience.

Affected Services:
Affected Markets: Ivory Coast
Feb 22, 21:16 UTC
Service Restored: Issue with Account Creation (Nigeria)
Resolved - We are pleased to inform you that the intermittent issues with account creations due to a technical problem with one of our service providers in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Feb 22, 20:51 UTC
Identified - Dear Valued Customer,

We are currently seeing intermittent issues with account creations due to a technical problem with one of our service providers in Nigeria. Only some users may be affected. Our team is monitoring the situation closely, and we will share an update soon.

Affected Services:
Affected Markets: Nigeria
Feb 21, 17:11 UTC
Service Restored: Mobile Money Collections (UGANDA)
Resolved - We are pleased to inform you that the technical issue with one of our external Mobile Money service providers in Uganda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Feb 22, 20:49 UTC
Identified - Dear Valued Customer,

We are aware of a technical issue with one of our external Mobile Money service providers in Uganda. This may cause delays for some users trying to make payments. Our team is monitoring the situation closely.

We apologize for the trouble.

Affected Services:
Affected Markets: Uganda
Feb 21, 22:23 UTC
Feb 21, 2026
Service Restored: Payout Issues (UGANDA)
Resolved - We are pleased to inform you that the technical issue with one of our banking partners in Uganda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Feb 21, 17:08 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our banking partners in Uganda. This may cause delays for some users trying to make payouts.

Our partner is working on a fix, and we are monitoring the situation closely. We apologize for the inconvenience and will update you soon.

Affected Services:
Affected Markets: Uganda
Feb 20, 14:07 UTC
Feb 20, 2026
Service Restored: Payout Delays (Kenya)
Resolved - We are pleased to inform you that the delays with KES Payouts due to a service disruption at the provider level has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Feb 20, 14:09 UTC
Identified - Dear Valued Customer,

Some users may notice delays with KES Payouts due to a service disruption at the provider level. We are monitoring the situation closely and will share an update as soon as the service is back to normal.

Thank you for your patience.

Affected Services:
Affected Markets: Kenya
Feb 19, 14:02 UTC
Service Restored: Payout Delays (Kenya)
Resolved - We are pleased to inform you that the delays with KES Payouts due to a service disruption at the provider level has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Feb 20, 14:09 UTC
Identified - Dear Valued Customer,

Some users may notice delays with KES Payouts due to a service disruption at the provider level. We are monitoring the situation closely and will share an update as soon as the service is back to normal.

Thank you for your patience.

Affected Services:
Affected Markets: Kenya
Feb 19, 14:02 UTC
Service Restored: Mobile Money Collections (Senegal)
Resolved - We are pleased to inform you that the issue with payment QR codes not appearing for some users in Senegal has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Senegal
Feb 20, 07:52 UTC
Identified - Dear Valued Customer,

We are currently experiencing an issue where payment QR codes are not appearing for some users. This is caused by a disruption with our service provider.

We are monitoring the situation closely and will update you soon.

Affected Services:
Affected Markets: Senegal
Feb 17, 07:12 UTC
Service Restored: Mobile Money Collections (Senegal)
Resolved - We are pleased to inform you that the issue with payment QR codes not appearing for some users in Senegal has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Senegal
Feb 20, 07:52 UTC
Identified - Dear Valued Customer,

We are currently experiencing an issue where payment QR codes are not appearing for some users. This is caused by a disruption with our service provider.

We are monitoring the situation closely and will update you soon.

Affected Services:
Affected Markets: Senegal
Feb 17, 07:12 UTC
Service Restored: Mobile Money (Ghana)
Resolved - We are pleased to inform you that the mobile money delays experienced by one of our service partners in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Feb 20, 07:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing delays with one of our service providers in Ghana. This may affect mobile money transactions for some users. We are monitoring the situation closely as they work on a fix. Thank you for your patience.

Affected Services:
Affected Markets: Ghana
Feb 18, 22:36 UTC
Service Restored: Mobile Money Payments in Burkina Faso
Resolved - We are pleased to inform you that the technical disruption with one of our service partners in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Feb 20, 07:46 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical disruption with one of our service partners in Burkina Faso.

This may affect some collection transactions. We are working closely with the provider to fix this quickly.

We apologize for the inconvenience.

Affected Services:
Affected Markets: Ivory Coast
Feb 19, 11:41 UTC
Feb 19, 2026
Service Restored: Name Enquiry Service (Nigeria)
Resolved - We are pleased to inform you that the issue with name enquiries affecting some users in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Feb 19, 23:03 UTC
Identified - Dear Valued Customer,

We are investigating an issue with name enquiries affecting some users in Nigeria. This is due to a issue from one of our service providers. We will provide an update once it is resolved. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria
Feb 19, 16:24 UTC
Service Restored: Mobile Money (Ghana)
Resolved - We are pleased to inform you that the delays experienced by some mobile money users in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Feb 19, 16:29 UTC
Identified - Dear Valued Customer,

We are currently experiencing delays with one of our service providers in Ghana. This may affect mobile money transactions for some users. We are monitoring the situation closely as they work on a fix. Thank you for your patience.

Affected Services:
Affected Markets: Ghana
Feb 19, 10:12 UTC
Issue with Interswitch
Resolved - Dear Valued Customer,

We are happy to report that the service disruption affecting card payments has been fully resolved. All transactions are now processing normally.
Thank you for your patience and understanding while we worked to fix this issue. We apologize again for any inconvenience this may have caused.


Affected Services:
Affected Markets: Nigeria
Feb 19, 01:29 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption with our card payment processing in Nigeria, which is affecting transactions. We are aware that some transactions may be timing out.

Our technical team is working to resolve this issue as quickly as possible. We will keep you updated on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.


Affected Services:
Affected Markets: Nigeria
Feb 19, 00:48 UTC
Feb 18, 2026
Service Restored: Bank Transfers (Nigeria)
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the issues with name enquiries and payment alerts have been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Feb 18, 22:37 UTC
Identified - Dear Valued Customer,

Some users may currently face issues with name enquiries and payment alerts. This is caused by a service disruption from our external provider.

We are working with them to resolve this as soon as possible. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria
Feb 18, 12:30 UTC
Service Restored: Card Transaction Delay (Nigeria)
Resolved - We are pleased to inform you that the intermittent issues affecting some card transactions in Nigeria has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Feb 18, 12:26 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent issues affecting some card transactions in Nigeria. Our service provider is working to resolve this.

We will provide further updates shortly. We are sorry for the inconvenience.

Affected Services:
Affected Markets: Nigeria
Feb 18, 09:39 UTC
Service Restored: Intermittent Payment Delays (Ghana)
Resolved - We are pleased to inform you that the payment timeouts issue on Mobile Money Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Feb 18, 09:32 UTC
Identified - Dear Valued Customer,

We are aware that some customers are experiencing payment timeouts on MoMo Ghana. This is resulting from challenges at the service provider level.

The provider is working to restore full service. Thank you for your patience.

Affected Services:
Affected Markets: Ghana
Feb 17, 13:23 UTC
Service Restored: Mobile Money Cameroon
Resolved - We are pleased to inform you that the delays experienced with payouts in Cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun
Feb 18, 09:18 UTC
Identified - Dear Valued Customer,

We are aware that some users are facing delays with payouts. This is due to a technical issue with one of our service providers. Our team is monitoring the situation closely as they work on a fix.

We apologize for the wait and will update you soon.

Affected Services:
Affected Markets: Cameroun
Feb 18, 07:22 UTC
Feb 17, 2026
Service Restored: Mobile Payouts (Cameroon)
Resolved - We are pleased to inform you that the issue with mobile money payout in Cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun
Feb 17, 08:48 UTC
Identified - Dear Valued Customer,

Due to an external provider outage, some users may experience payout failures. We are actively investigating and will provide an update once resolved.

Thank you for your understanding.

Affected Services:
Affected Markets: Cameroun
Feb 16, 23:52 UTC
Service Restored: Mobile Payouts (Cameroon)
Resolved - We are pleased to inform you that the issue with mobile payouts in cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun
Feb 17, 07:05 UTC
Feb 16, 2026
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