Update - Update:

Please be informed that this outage/downtime now impacts MTN and Airtel Zambia payouts.

Jun 29, 11:13 UTC
Investigating - We are aware that users may be experiencing difficulties with Airtel and MTN Zambia transaction processing(collections). Transactions attempts are failing with an error message: "Sorry we could not connect to your bank"; and error "995 - transaction failed".

This has been shared with the partners, and a resolution is underway; they will keep us updated as the situation progresses.

We will post further updates as soon as received. We regret the inconvenience.

However, please be informed that the Zamtel mobile money collections in Zambia is available.

Jun 29, 08:14 UTC
Investigating - We are currently experiencing an issue with KES Mpesa payouts. Payouts via mobile money will be in pending status without final status. This issue has been shared with the team for resolution.

We apologise for any inconvenience and will provide another update as soon as we learn.

Kenya bank payouts and Airtel Kenya payouts are processing successfully.

Jun 24, 16:24 UTC
Investigating - We had earlier spotted a service disruption on one of our NGN Rails and have since switched to an alternate partner to maintain uptime.

Impact: Transactions affected within this window are stuck on pending and can only be cleared when we get access to session reports from the partner.

We do not have an ETR for this yet, but we shall keep you posted.

Next update in 2 hrs

Jun 24, 07:05 UTC
Investigating - NIP transactions to Ecobank are failing.

Challenge: No response to funds transfer requests.

Ecobank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.

Jun 22, 09:15 UTC
Investigating - We are currently experiencing downtime on our Tanzania mobile money deposits/collections.

Resolution is underway. We do not have an estimated time to resolve yet and will share a resolution update in an hour.

We apologise for any inconvenience

May 11, 12:12 UTC
Update - Please be informed that this is still in progress.

We shall share more updates as soon as we learn.

Mar 2, 14:29 UTC
Investigating - We are aware of an intermittent issue affecting our provider MONO in authenticating logins via GTB mobile banking only.

Reason: GTbank recently made changes to their DNS, specifically for their Mobile app. Mono is effecting these changes hence service would be unavailable during this period.

IMPACT: All users attempting to pay via GTB using Mobile banking would be unable to log in.
P.S: Logins via Internet banking are not affected!

Affected Services: Pay with bank via Checkout

Next update: 13:30 hrs UTC

Mar 2, 11:03 UTC
Update - This is still in progress.

We are continuing to investigate this issue. No ETR yet

Nov 9, 08:12 UTC
Investigating - We are aware of current transaction failures on Discover cards.

Payment attempts will return “card not enrolled for protect buy" or "transaction failed".

This has been escalated. Kindly allow us feedback as soon as we learn more

Nov 9, 03:37 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Safaricom has notified us of maintenance activity on M-PESA API services.

During the maintenance, all services provided through M-PESA APIs will be unavailable.

Customers will receive the following response when they attempt to transact: "Dear Customer, M-PESA is currently undergoing planned maintenance and is unable to process your request. Please try again later.’’

Transactions via Airtel Kenya will be available during the maintenance period.

Posted on Jun 23, 19:00 UTC
Past Incidents
Jun 29, 2022

Unresolved incident: [3rd Party Downtime] - Airtel and MTN Zambia MobileMoney Collections and Payouts.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 UTC
Scheduled - Please be informed that United Bank of Africa (UBA) will be carrying out a scheduled system maintenance on its POS business.

Impact: POS services might be impacted during this period.

Thank you.

Jun 23, 12:55 UTC
Jun 25, 2022

No incidents reported.

Jun 24, 2022

Unresolved incidents: [3rd Party Downtime] - Kenya MobileMoney Payouts — KENYA, SERVICE DISRUPTION ON NGN PAYOUTS.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

Unresolved incident: [Ecobank] - No response to transfer requests --- NIGERIA.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022
Resolved - This incident has been resolved.
Jun 16, 16:54 UTC
Investigating - We are currently experiencing an issue with KES Mpesa payouts. Transfers are failing with the error message, "Sorry cannot connect to your bank/Invalid Account", this has been shared with the partner.

We will revert as soon as it's been resolved

Jun 16, 13:30 UTC
Jun 15, 2022
Resolved - This incident has been resolved.
Jun 15, 09:23 UTC
Investigating - We are aware that you may be experiencing difficulties with MTN Zambia transaction processing. Transactions attempts are failing with error message: "Sorry we could not connect to your bank"

This has been shared with the partner, and a resolution is underway.

We regret the inconvenience.

However, please be informed that the Airtel mobile money payment method in Zambia is available.

Jun 14, 18:59 UTC