[Kenya] Service Alert: KES Payout Delays
Identified - Dear Valued Customer,

We are currently facing issues with KES payouts due to a technical difficulty with one of our service providers. Some users may experience failed transactions. Our team is working closely with the partner to fix this quickly. We are sorry for the trouble.

Affected Services:
Affected Markets: Kenya
Apr 30, 2026 - 08:32 UTC
[Kenya] Service Alert: KES Payout Delays
Identified - Dear Valued Customer,

We are currently facing issues with KES payouts due to a technical difficulty with one of our service providers. Some users may experience failed transactions. Our team is working closely with the partner to fix this quickly. We are sorry for the trouble.

Affected Services:
Affected Markets: Kenya
Apr 30, 2026 - 08:32 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Operational
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Partial Outage
Payouts APIs Partial Outage
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

We are on it Apr 10, 2026 08:52-12:56 UTC

Test

Affected Services:
Affected Markets: Nigeria
Posted on Apr 03, 2026 - 08:01 UTC

[Scheduled] Maintenance on Ghana Collection Apr 14, 2026 22:00 - Apr 15, 2026 14:00 UTC

Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Posted on Apr 01, 2026 - 18:39 UTC

[Scheduled] Maintenance on Ghana Collection - New Apr 14, 2026 22:00 - Apr 15, 2026 14:00 UTC

Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Posted on Apr 01, 2026 - 18:54 UTC

[Scheduled] Maintenance on Ghana Collection Apr 14, 2026 22:00 - Apr 15, 2026 14:00 UTC

Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Posted on Apr 02, 2026 - 04:55 UTC

[Scheduled] Maintenance on Ghana Collection - T Apr 24, 2026 22:00-23:00 UTC

Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Posted on Apr 24, 2026 - 08:26 UTC
Apr 30, 2026
[Cameroon] Service Restored: Mobile Money Issues
Resolved - We are pleased to inform you that the issue with collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 30, 06:50 UTC
Identified - Dear Valued Customer,

Some users are currently facing issues with collections and payouts in Cameroon. One of our third-party partners is having technical trouble. We are working hard to fix this and are very sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 29, 08:16 UTC
[Cameroon] Service Restored: Mobile Money Issues
Resolved - We are pleased to inform you that the issue with collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 30, 06:50 UTC
Identified - Dear Valued Customer,

Some users are currently facing issues with collections and payouts in Cameroon. One of our third-party partners is having technical trouble. We are working hard to fix this and are very sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 29, 08:16 UTC
Apr 29, 2026
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026
[Nigeria] Service Restored: Pay with Bank Transfer Issues
Resolved - We are pleased to inform you that the intermittent delays with bank transfers due to a glitch with one of our service partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 25, 22:56 UTC
Identified - Dear Valued Customer,

We’re currently seeing intermittent delays with bank transfers due to a glitch with one of our service partners. This may affect some of your transactions. Our team is investigating a fix, and we’re sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 25, 16:49 UTC
[Global] Service Restored: Issues with some transfer collections
Resolved - We are pleased to inform you that the issue with collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Apr 25, 10:13 UTC
Identified - Dear Valued Customer,

We have noticed an issue that may affect some collection attempts. We are working on a fix right now to restore full service. We apologize for the interruption and appreciate your understanding.

Affected Services:
Affected Markets: Global
Apr 25, 08:11 UTC
[Nigeria] Service Restored: NGN Payout Delays
Resolved - We are pleased to inform you that the issue with some NGN payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 25, 08:27 UTC
Update - Affected Services:
Affected Markets: Nigeria
Apr 24, 09:26 UTC
Identified - Dear Valued Customer,

We are currently aware of an issue with some NGN payouts returning an "invalid account" error. This is due to a disruption with one of our service providers. We have successfully moved traffic to an alternative route to keep things moving. Our team is working closely with the provider to fix this. Sorry for the trouble!

Affected Services:
Affected Markets: Nigeria
Apr 24, 09:25 UTC
Apr 24, 2026
[Egypt] Service Restored: Issues with Payment Collections
Resolved - We are pleased to inform you that the delays with local payment collections in Egypt due to a technical issue with one of our payment partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets:
Apr 24, 08:04 UTC
Identified - Dear Valued Customer,

We are currently seeing some delays with local payment collections due to a technical issue with one of our payment partners. Some users may be affected by this. Our team is investigating and working on a quick fix. We apologize for the trouble and thank you for your patience.

Affected Services:
Affected Markets:
Apr 23, 23:05 UTC
Apr 23, 2026
[Nigeria] Service Restored: PWBT Service Disruption
Resolved - We are pleased to inform you that the issue with PWBT services has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 23, 23:05 UTC
Identified - Dear Valued Customer,

We are currently seeing issues with PWBT services due to a disruption with our third-party partner. We have switched to an alternate provider to keep things moving. Only some users may face delays. Our team is working on a fix, and we are sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 23, 13:53 UTC
[Cameroon] Service Restored: Mobile Money Transactions
Resolved - We are pleased to inform you that the failed payments experienced by our local service provider in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Apr 23, 13:57 UTC
Identified - Dear Valued Customer,

We are aware that some users are experiencing failed payments due to an issue with our local service provider. Our team is investigating the cause and working on a quick fix. We apologize for the trouble.

Affected Services:
Affected Markets: Cameroun
Apr 23, 10:01 UTC
[Cameroon] Service Restored: Mobile Money Transactions
Resolved - We are pleased to inform you that the failed payments experienced by our local service provider in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Apr 23, 13:57 UTC
Identified - Dear Valued Customer,

We are aware that some users are experiencing failed payments due to an issue with our local service provider. Our team is investigating the cause and working on a quick fix. We apologize for the trouble.

Affected Services:
Affected Markets: Cameroun
Apr 23, 10:01 UTC
Apr 22, 2026
[Rwanda] Service Restored: Mobile Money Transfer Delays
Resolved - We are pleased to inform you that the technical issues with a third-party provider in Rwanda which impacted transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Apr 22, 18:48 UTC
Identified - Dear Valued Customer,

We are currently experiencing technical issues with a third-party provider in Rwanda. This is affecting both collections and payouts for some users. Our team is working with the service provider on a fix. Thank you for your patience and sorry for the inconvenience.

Affected Services:
Affected Markets: Rwanda
Apr 21, 16:42 UTC
[Nigeria] Service Restored: Issues with Name Verification
Resolved - We are pleased to inform you that the delays observed for name enquiries has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 22, 12:25 UTC
Update - Please note that we have switched to a backup provider to keep transactions moving. Our team is investigating and working on a fix. We apologize for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 22, 10:53 UTC
Identified - Dear Valued Customer,

We are currently seeing delays with our third-party provider for name enquiries. This may affect some users attempting collections and payouts. Our team is investigating a fix, and we are sorry for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 22, 10:40 UTC
Apr 21, 2026
[Nigeria] Service Restored: Intermittent Transfer Issues
Resolved - We are pleased to inform you that the issue with our external processing partners that is affecting some collections and payouts has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
Apr 21, 21:25 UTC
Identified - Dear Valued Customer,

We have noticed an issue with our external processing partners that is affecting some collections and payouts. Our team is already on the case to get things back to normal. We apologize for any inconvenience.

Affected Services:
Affected Markets: Nigeria
Apr 21, 18:56 UTC
Service Restored [Cameroon]: Issues with Collections and Payouts.
Resolved - We are pleased to inform you that the disruption affecting mobile money collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Apr 21, 08:44 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting mobile money collections and payouts in Cameroon.

This issue stems from one of our external service providers. As a result, some users may face delays or failures when processing transactions.

Our team is monitoring the situation closely as the provider works on a fix. We apologize for the inconvenience and will update you once service is fully restored.

Affected Services:
Affected Markets: Cameroun
Apr 21, 07:48 UTC
Apr 20, 2026
Service Restored: Intermittent Payment Delays - Rwanda
Resolved - We are pleased to inform you that the delays with payment collections due to a service disruption from an external provider has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Apr 20, 18:49 UTC
Identified - Dear Valued Customer,

Some users may notice delays with payment collections due to a service disruption from an external provider. We are monitoring the situation closely and will provide an update once resolved. Thank you for your patience.

Affected Services:
Affected Markets: Rwanda
Apr 19, 13:39 UTC
Apr 19, 2026
Apr 18, 2026
Service Restored: Name Enquiry Services (Nigeria)
Resolved - We are pleased to inform you that the intermittent service disruption with the name enquiry service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 18, 11:46 UTC
Identified - Dear Valued Customer,

Some users may face issues with Name Enquiries due to a service provider's downtime. We have escalated this and are waiting for a resolution. Thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Apr 17, 19:49 UTC
Apr 17, 2026
Service Restored: Intermittent KES Payout Delays - KENYA
Resolved - We are pleased to inform you that the intermittent KES payout delays experienced by one of our service providers in Kenya has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Apr 17, 10:19 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers in Kenya. This is affecting some payout transactions, which may fail or take longer than usual to process.

Our partner is working on a fix, and we are monitoring the situation closely. Some users may be affected by this disruption.

We apologize for the trouble and will update you once service is back to normal.

Affected Services:
Affected Markets: Kenya
Apr 17, 09:14 UTC
Service Restored: Intermittent KES Payout Delays - KENYA
Resolved - We are pleased to inform you that the intermittent KES payout delays experienced by one of our service providers in Kenya has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Apr 17, 10:19 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers in Kenya. This is affecting some payout transactions, which may fail or take longer than usual to process.

Our partner is working on a fix, and we are monitoring the situation closely. Some users may be affected by this disruption.

We apologize for the trouble and will update you once service is back to normal.

Affected Services:
Affected Markets: Kenya
Apr 17, 09:14 UTC
Issue with InTouch (Moov), 11th September 2025
Resolved - Dear Esteemed customers,

Please be informed this rail has been suspended for both collection & payout. We apologize for all inconveniences experienced and thank you for understanding.


Affected Services:
Affected Markets: Ivory Coast
Apr 17, 08:39 UTC
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 14, 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 12, 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Sep 11, 19:41 UTC
Issue with Affinity PWBT, 12th November 2025
Resolved - Affected Services:
Affected Markets: Ghana
Apr 17, 08:22 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 22:04 UTC
Issue with Affinity PWBT, 7th November 2025
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational. Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information. Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana
Apr 17, 08:19 UTC
Update - Dear Valued Customer

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational.

Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information.

Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 13, 07:02 UTC
Update - Dear Valued Customer,

Please note that the service disruption also affects our ability to generate dynamic account numbers for some customers in Ghana. Our team is working closely with the provider to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 22:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 7, 06:23 UTC
Service Restored: Intermittent Transfer Issues (Third-Party)
Resolved - We are pleased to inform you that the intermittent issues with Name Enquiries and certain Bank Transfers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 17, 07:32 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent issues with Name Enquiries and certain Bank Transfers.

This is due to a service disruption from one of our external partners. Our team is working closely with them to fix this as quickly as possible. Please note that only some users may be affected by this delay.

We apologize for the trouble and will keep you updated.

Affected Services:
Affected Markets: Nigeria
Apr 16, 18:54 UTC
Apr 16, 2026
Service Restored: Delays with First Bank GHS Account Generation
Resolved - We are pleased to inform you that the delays with First Bank GHS account generation has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Apr 16, 15:10 UTC
Identified - Dear Valued Customer,

Some users may face issues generating GHS accounts due to a service disruption from our external provider.

We are monitoring the situation closely and will provide an update once it is resolved. Thank you for your patience.

Affected Services:
Affected Markets: Ghana
Apr 16, 09:30 UTC
Service Restored: NGN Payouts
Resolved - We are pleased to inform you that the issue with NGN payouts due to a disruption at the service provider level has been successfully resolved. The backlog of transactions stuck in pending status are currently being cleared and updated.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 16, 15:09 UTC
Identified - Dear Valued Customer,

Some users may face issues with NGN payouts due to a disruption at the service provider level. We have notified them and are awaiting a resolution. We apologize for the trouble

Affected Services:
Affected Markets: Nigeria
Apr 16, 13:08 UTC
Service Restored: Intermittent Transfer Issues (Nigeria)
Resolved - We are pleased to inform you that the intermittent transfer issues has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
Apr 16, 11:55 UTC
Update - Affected Services:
Affected Markets: Nigeria
Apr 16, 11:34 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our third-party service providers. This may cause some users to encounter delays or failures when attempting specific transactions.

Our team has already switched to a backup provider to keep things moving. We are monitoring the situation closely and will update you once the main service is fully restored.

Thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Apr 16, 11:33 UTC
Service Restored: Intermittent Card & POS Issues (Nigeria)
Resolved - We are pleased to inform you that the intermittent card and POS issues have been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 16, 11:51 UTC
Identified - Dear Valued Customer,

We are aware of a technical issue from one of our service partners. This is causing some card and POS transactions to fail for some users. We are working with them to fix this quickly. We apologize for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 16, 11:30 UTC
Service Restored: Email OTP Delivery Issue on Flutterwave for Business (F4B)
Resolved - We are pleased to inform you that the issue with Email OTP delivery has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Apr 16, 09:53 UTC
Identified - Dear Valued Customer,

Email OTPs are currently unavailable on F4B. Please use SMS or WhatsApp instead. We are working on a fix and apologize for the inconvenience.

Affected Services:
Affected Markets: Global
Apr 16, 07:35 UTC
Service Restored: Intermittent Issues with Mobile Money Collections (UG, CM, CI, GH)
Resolved - We are pleased to inform you that the service disruption affecting Mobile Money collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Apr 16, 09:52 UTC
Update - Kindly note that Mobile Money collections in Ghana is also affected.

We are monitoring the situation closely and will provide an update once resolved. We apologize for the inconvenience.

Affected Services:
Affected Markets: Uganda
Apr 16, 08:42 UTC
Identified - We are currently experiencing a service disruption affecting Mobile Money collections in Uganda, Cameroon, and Ivory Coast.

This is due to a technical issue from our service provider. While they work on a fix, some users may experience transaction failures.

We are monitoring the situation closely and will provide an update once resolved. We apologize for the inconvenience.

Affected Services:
Affected Markets: Uganda
Apr 16, 08:37 UTC
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