[3rd Party Downtime] - Kenya Mobile Money Payouts — KENYA
Investigating - We are currently experiencing an issue with KES mobile money payouts, this has been escalated to our partners.

They have informed us that they are currently working on this and they will keep us updated as the situation progresses.
Jun 16, 11:01 UTC
[3rd Party Downtime] - Sterling Bank — "Pay with Bank" — NIGERIA
Update - Update: Still awaiting resolution from the bank.

We will post an update as soon as we learn.
Apr 15, 08:51 UTC
Investigating - We are aware of an issue currently affecting deposits via Sterling Bank account payment option.

Impact: All deposit attempts via Sterling Bank will return response: "Could not retrieve account details".

Status: Issue has been escalated to the bank for resolve. We do not have an ETA just yet but we will post another update as soon as we learn.
Apr 14, 14:05 UTC
[3rd Party Downtime] - Collection via GT Bank "Pay With Bank" — NIGERIA
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 16, 2021

Unresolved incident: [3rd Party Downtime] - Kenya Mobile Money Payouts — KENYA.

Jun 15, 2021

No incidents reported.

Jun 14, 2021
[Keystone Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Jun 14, 17:15 UTC
Investigating - NIP transactions to Keystone bank are failing.

Challenge: No response to transaction requests.

Keystone Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Jun 14, 06:45 UTC
[3rd Party Downtime] - Kenya MobileMoney Payouts — KENYA
Resolved - This incident has been resolved.
Jun 14, 09:28 UTC
Investigating - We are currently experiencing an issue with KES mobile money payouts, this has been escalated to our partners.

They have informed us that they are currently working on this and they will keep us updated as the situation progresses.
Jun 13, 16:00 UTC
[UBA] - Scheduled Maintenance - 14 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 UTC
Scheduled - Please be informed that UBA will be carrying out scheduled system maintenance on its infrastructure.

Impact: There will be no service impact on NIP during this period.
Jun 11, 22:33 UTC
Jun 13, 2021
[Access Bank] - Scheduled Maintenance - 13 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 UTC
Scheduled - Please be informed that Access Bank will be carrying out a scheduled routine maintenance on its system.

Impact: Access Bank's POS services will be unavailable during this period

Thank you.
Jun 11, 22:38 UTC
Scheduled Maintenance on Mobile Money & Bank Payout – KENYA – 12 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:00 UTC
Scheduled - Our partner has notified us of scheduled maintenance activities as follows:

Start: 12 Jun 2021 at 2100hrs GMT+3
Stop: 13 Jun 2021 at 0500hrs GMT+3

Impact: Mobile Money and Bank payout will not process during the maintenance window
Jun 12, 10:30 UTC
[Fidelity Bank] - Scheduled Maintenance - 13 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 UTC
Scheduled - Please be informed that Fidelity Bank will be having a deployment on its NIP server.

Impact: There will be service downtime on NIP during this period.
Jun 11, 22:40 UTC
[Sterling Bank] - Scheduled Maintenance - 13 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:01 UTC
Scheduled - Please be informed that Sterling Bank will be carrying out a scheduled system maintenance.

Impact: POS. NIP and web services will be unavailable for 10 minutes during this period.

Thank you.
Jun 11, 22:36 UTC
Jun 12, 2021
[UBA] - Scheduled Maintenance - 12 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:02 UTC
Scheduled - Please be informed that UBA will be carrying out scheduled system maintenance on its infrastructure.

Impact: There will be no service impact on NIP during this period.
Jun 11, 22:32 UTC
Jun 11, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 11 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:02 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 11th of June, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Jun 8, 16:50 UTC
Jun 10, 2021
Jun 9, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 09 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 23:01 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 9th of June, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Jun 8, 16:49 UTC
Jun 8, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 08 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 8th of June, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Jun 1, 17:42 UTC
Jun 7, 2021
[3rd Party Downtime] - Zenith Bank — "Pay with Bank" — NIGERIA
Resolved - This incident has been resolved.
Jun 7, 12:07 UTC
Investigating - We are aware of an issue currently affecting deposits via Zenith Bank account payment option; on Checkout and via API.

Impact: All deposit attempts via Zenith Bank will return response: "Transaction Failed. Please try again".

Status: The issue has been escalated to the bank for resolve. We do not have an ETA just yet but we will post another update as soon as we learn.
Jun 2, 13:03 UTC
Jun 6, 2021
[Union Bank] Nigeria - Scheduled Maintenance - 06 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 23:00 UTC
Scheduled - Please be informed that Union Bank will be carrying out a scheduled system maintenance on a component its network infrastructure.

Impact: There will be minimal downtime on card and NIP services during this period.

Thank you.
Jun 4, 12:44 UTC
Jun 5, 2021
[Union Bank] Nigeria - Scheduled Maintenance - 05 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 5, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 UTC
Scheduled - Please be informed that Union Bank will be carrying out a scheduled system maintenance on a component its network infrastructure.

Impact: There will be minimal downtime on card and NIP services during this period.

Thank you.
Jun 4, 12:42 UTC
[First Bank] Nigeria - Scheduled Maintenance - 05 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 5, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 UTC
Scheduled - Please be informed that First Bank Nigeria will be carrying out a scheduled system maintenance on its system

Impact:
First Bank Nigeria NIP and POS services will be unavailable during this period.
Jun 4, 20:09 UTC
Jun 4, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 04 Jun 2021
Completed - The scheduled maintenance has been completed.
Jun 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 4th of June, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Jun 1, 17:39 UTC
Jun 3, 2021
[Union Bank] Nigeria - Scheduled Maintenance - 03 June
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 23:00 UTC
Scheduled - Please be informed that Union Bank will be carrying out a scheduled system maintenance on a component its network infrastructure.

Impact: Intermittent fluctuations may be experienced on POS and NIP services during this period.

Thank you.
Jun 2, 20:59 UTC
Jun 2, 2021
[First Bank] Nigeria - Late response to transfer requests
Resolved - This incident has been resolved.
Jun 2, 09:43 UTC
Investigating - NIP transactions to First bank are failing intermittently.

Challenge: Late response to transaction requests

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Jun 1, 10:27 UTC
[Union Bank] Nigeria - Late response to transfer requests
Resolved - This incident has been resolved.
Jun 2, 09:43 UTC
Investigating - Late response to transaction requests.

NIP transactions to Union Bank are failing.

Union Bank's technical team is currently working to resolve the challenge.

We shall provide an update as soon as this has been resolved.
Jun 1, 10:44 UTC
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