[NGN] Service Alert: Temporary Interruption in Recipient Account Verification
Identified - Dear Valued Merchant,

We are currently experiencing an interruption with recipient account verification. As a result, you may not be able to check recipient account details before dispatching transfers.

Our team is working with the affected provider to resolve the issue and restore normal service. We will keep you informed of any developments.

We apologize for any disruption to your operations and appreciate your understanding.
Oct 30, 2026 - 20:35 UTC
[XAF] Service Alert: Orange Cameroon Collections and Payouts Disruption
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting Orange Cameroon, which may prevent some customers from successfully completing transactions. This may impact your ability to receive payments and process customer transactions through this channel.

Our team is engaging the service provider to restore normal operations as soon as possible. We will keep you informed as more information becomes available.

We apologize for the disruption this may cause you and appreciate your patience as we work towards a resolution.
Oct 30, 2026 - 06:27 UTC
Service Alert: Multi-Currency Onboarding Unavailable
Investigating - Dear Valued Merchant,

Please be informed that Multi-Currency onboarding is temporarily unavailable for new sign-ups. As a result, the Balance tab will not be accessible to new users during this period.

For merchants whose Multi-Currency onboarding was still in progress, the application status has been updated to failed to restore access to their NGN balances. These merchants will be able to retry the onboarding process once the service becomes available again.

Please note that existing Multi-Currency users will continue to have uninterrupted access to the service.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore onboarding.

Thank you for your continued trust and support.
Oct 21, 2026 - 15:04 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Partial Outage
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Partial Outage
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Operational
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Partial Outage
Payouts APIs Partial Outage
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Notice | 1st November, 2026 Nov 1, 2026 21:00-23:00 UTC

Please be advised that a scheduled maintenance will be carried out on Flutterwave MFB services on Sunday, November 1, 2026, from 21:00 to 23:00 UTC.

During this period, you may experience delays in receiving payments through Flutterwave MFB virtual accounts. Customers may encounter difficulties confirming account names, while successful payments may take longer to reflect in your wallet. Payment confirmations and notifications may also be delayed, affecting your ability to reconcile transactions promptly.

Maintenance Window
** Date: Sunday, November 1, 2026
** Time: 21:00–23:00 UTC
** Duration: 2 hours

What You Should Know
** Where possible, complete time-sensitive payments and wallet funding before the maintenance window.
** If a customer has been debited but the payment has not reflected, please contact Support with the transaction reference before attempting another payment.

We apologize for any inconvenience this may cause and appreciate your patience while we carry out this maintenance. We will provide an update once services have been verified as fully restored.
Posted on Oct 29, 2026 - 21:25 UTC

Oct 31, 2026

No incidents reported today.

Oct 30, 2026

[USD] Service Restored: Card Payments
Resolved - We are pleased to confirm that USD card payments are once again being processed normally following the earlier service disruption.

We are continuing to monitor closely to make sure everything remains stable.

Thank you for bearing with us, and we apologize for any disruption this may have caused you.
Oct 30, 06:19 UTC
Update - Dear Valued Merchant,

USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: US
Oct 28, 20:01 UTC
Identified - Dear Valued Merchant,

USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: US
Oct 28, 20:00 UTC
[EGP] Service Restored: Temporary Interruption in Incoming Payments
Resolved - We are pleased to confirm that incoming payments in EGP are once again being processed normally following the earlier service disruption.

We are continuing to monitor closely to make sure everything remains stable.

Thank you for bearing with us, and we apologize for any disruption this may have caused you.
Oct 30, 06:17 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing a service disruption that is affecting incoming payments in EGP. Some customers may be unable to complete payments, and certain transactions may not go through.

Our team is actively investigating and working with the affected provider to restore normal processing. We will share further updates as they become available.

We sincerely apologize for the inconvenience this may cause and thank you for your patience and understanding.
Oct 29, 21:31 UTC

Oct 29, 2026

Scheduled Maintenance Notice | 29th October, 2026
Completed - Please be advised that the scheduled maintenance for Flutterwave MFB services has been rescheduled to Sunday, November 1, 2026, from 21:00 to 23:00 UTC. We apologize for the change and appreciate your understanding and patience.
Oct 29, 21:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 UTC
Scheduled - Please be advised that a scheduled maintenance will be carried out on Flutterwave MFB services on Thursday, October 29, 2026, from 21:00 to 23:00 UTC.

During this period, you may experience delays in receiving payments through Flutterwave MFB virtual accounts. Customers may encounter difficulties confirming account names, while successful payments may take longer to reflect in your wallet. Payment confirmations and notifications may also be delayed, affecting your ability to reconcile transactions promptly.

Maintenance Window
** Date: Thursday, October 29, 2026
** Time: 21:00–23:00 UTC
** Duration: 2 hours

What You Should Know
** Where possible, complete time-sensitive payments and wallet funding before the maintenance window.
** If a customer has been debited but the payment has not reflected, please contact Support with the transaction reference before attempting another payment.

We apologize for any inconvenience this may cause and appreciate your patience while we carry out this maintenance. We will provide an update once services have been verified as fully restored.
Oct 26, 17:36 UTC
[GHS] Service Restored: Mobile Money Payouts Affected
Resolved - GHS mobile money payouts to MTN wallets have returned to normal following the earlier disruption. Payouts are processing as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.
Oct 29, 17:39 UTC
Identified - Dear Valued Merchant,

Some GHS mobile money payouts to MTN wallets may fail or be delayed due to a disruption with one of our service providers. The matter is being reviewed, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 28, 10:22 UTC
Service Restored: Settlement Report Downloads Failing on F4B Dashboard
Resolved - The issue affecting the download of settlement reports from the Flutterwave (F4B) dashboard has been resolved. You can now access and download your reports as usual.

We apologize for the inconvenience and appreciate your patience.
Oct 29, 11:37 UTC
Update - If you require assistance with generating or accessing your settlement reports, please contact our Support team or your Business Relations representative for assistance until the issue is fully resolved.

We apologize for the inconvenience and appreciate your patience as we work towards a resolution.
Oct 28, 16:10 UTC
Investigating - Dear Valued Merchant,

You may be unable to download settlement reports from the Flutterwave (F4B) dashboard.

Our team is actively investigating and working to restore T downloads. We will share further updates as they become available.

We apologize for the inconvenience and thank you for your patience.
Oct 27, 16:10 UTC
[NGN] Service Restored: Payout Processing Resumed
Resolved - We are pleased to confirm that wallet balances are displaying again and payouts can now be initiated as normal. Exchange rate lookups have also returned to normal.

Your funds remained safe throughout, and your balance was not affected. Our team will continue to monitor the service closely to ensure stability.

We apologize for any inconvenience caused and thank you for your patience.
Oct 29, 09:13 UTC
Investigating - Dear Valued Merchant,

You may be unable to view wallet balances on the dashboard or initiate payouts. Currency conversion and exchange rate lookups may also be unavailable or slow to respond.

Incoming payments from your customers continue to be accepted, although balance updates on your dashboard may be delayed or temporarily unavailable. Your funds are safe and your actual balance remains intact.

Our team is actively working to restore normal processing. To avoid duplicate requests, please do not repeatedly retry failed payouts. We will share an update as soon as more information is available.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Oct 29, 07:54 UTC
[NGN] Service Restored: Issue with Payouts
Resolved - Dear Valued Merchant,

You may have experienced some NGN payouts showing as pending earlier due to a temporary connectivity issue. The service is now stable and payouts are processing successfully. Pending payouts will be updated once their final status is received from the banking network.

We apologize for the inconvenience and appreciate your understanding.
Oct 29, 06:01 UTC
Service Restored: Processing Delays on Selected Payment Methods
Resolved - We are pleased to inform you that the issue affecting collections across selected payment channels has been fully resolved, and all services are now operating normally.

We sincerely apologize for the inconvenience this disruption may have caused to your operations and appreciate your patience while we resolved it.
Oct 29, 05:53 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting collections across a few specific payment channels. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.

Affected Payment Channels:
** Ghana: Nsano
** Ivory Coast: Wave
** Rwanda: MTN
** Senegal: Orange, Wave
** South Africa: ZAR Flash
** Uganda: Airtel
** Zambia: Zynle
** Other channels: Fawry Pay, OPay

What this means for you:
** Collections initiated via the methods listed above may fail or experience delays.
** All other payment methods (including Cards, Bank Transfers, and unaffected Mobile Money rails) remain operational and are processing normally.

We sincerely apologize for any disruption. Our team is treating this with the highest priority, and we will share an update when more information becomes available
Oct 28, 22:22 UTC

Oct 28, 2026

[XAF] Service Restored: Mobile Money Transactions Affected
Resolved - Mobile money transactions involving Orange Money have returned to normal following the earlier disruption. Transfers are working as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience.
Oct 28, 22:12 UTC
Identified - Dear Valued Merchant,

You may experience problems receiving or sending mobile money payments due to a service disruption affecting Orange Money in Cameroon. Our team is actively working with them on the issue and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 28, 11:23 UTC
[ZAR] Service Restored: Flash Voucher Payments Affected
Resolved - ZAR payments made with Flash vouchers have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.
Oct 28, 12:03 UTC
Investigating - Dear Valued Merchant,

Some ZAR payments made with Flash vouchers may currently fail due to a service disruption with one of our providers. We are working with the provider to restore normal payment processing and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 28, 09:57 UTC

Oct 27, 2026

[UGX] Service Restored: Mobile Money Payments
Resolved - UGX Airtel Mobile Money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 23:19 UTC
Identified - Dear Valued Merchant,

UGX Airtel Mobile Money payments are currently failing due to a service disruption affecting Airtel. We are working with the provider to restore normal payment processing and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 21:51 UTC
[KES] Service Restored: Issue with Payouts
Resolved - KES payouts have returned to normal following the earlier disruption affecting Jambopay. Processing is working as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 21:52 UTC
Identified - Dear Valued Merchant,

Some KES payouts may be delayed or fail due to a service disruption with Jambopay. The matter has been escalated to the service provider, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 10:37 UTC
[NGN] Service Restored: Card Payments Affected
Resolved - NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 08:08 UTC
Identified - Dear Valued Merchant,

Some NGN card payments may fail or be delayed due to an intermittent disruption affecting one of our service providers. The provider is reviewing the issue, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 07:49 UTC
[NGN] Service Restored: Disruption on USSD Payments
Resolved - Normal service has resumed and we are continuing to monitor to ensure everything remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 05:30 UTC
Investigating - Dear Valued Merchant,

Some USSD payments are currently failing due to a service disruption affecting CoralPay. Our team is working with the affected provider to restore normal operations. We will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 05:28 UTC

Oct 26, 2026

Service Restored: Disruptions Affecting Multiple Payment Services
Resolved - Dear Valued Merchant,

You may have experienced failed or incomplete payments and payouts earlier on several payment methods, including card and mobile money, due to a temporary service disruption. The issue has since been resolved and normal processing has resumed.

We apologize for the disruption and appreciate your understanding.
Oct 26, 22:05 UTC
[XAF] Service Restored: Mobile Money Payments and Payouts Affected
Resolved - Normal service has resumed for XAF mobile money payments and payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 26, 06:41 UTC
Identified - Dear Valued Merchant,

You may experience failed or delayed XAF mobile money payments and payouts due to a potential disruption affecting Orange Money in Cameroon. The matter has been escalated, and we will share further updates as we learn more.

We apologize for the disruption and appreciate your understanding.
Oct 23, 06:55 UTC
[XOF] Service Restored: InTouch Payments Affected
Resolved - Normal service has resumed for XOF payments made through InTouch. We will continue to monitor the service to ensure payments keep processing as expected.

We apologize for the disruption and appreciate your patience and understanding.
Oct 26, 06:40 UTC
Investigating - The issue is related to inTouch, and our team is actively coordinating with them to investigate and resolve the situation as quickly as possible.

We understand the inconvenience this may cause and sincerely apologize for the disruption. We will continue to monitor the situation closely and keep you informed as soon as further updates become available.

Thank you for your patience, understanding, and continued trust in our services.
Oct 22, 12:42 UTC
Identified - Dear Valued Merchant,

Some XOF payments made through InTouch may currently fail due to a service disruption. Our team is investigating the issue and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 22, 09:59 UTC
[NGN] Service Alert: New Account Creation Affected
Resolved - We are pleased to inform you that new account creation and payout sub-account generation have returned to normal and is working as expected.

We apologize for the disruption to your business and appreciate your patience.
Oct 26, 05:19 UTC
Investigating - Dear Valued Merchant,

You may be unable to create new accounts, and existing merchants may be unable to generate Payout Sub-Accounts. Most attempts are currently failing, with only a few succeeding. Our team is actively working to restore normal service and will share further updates as soon as possible.

We sincerely apologize for the disruption to your business operations and appreciate your patience.

Affected Services:
Affected Markets: Global
Oct 23, 11:04 UTC

Oct 25, 2026

[NGN] Service Restored: Card Payments Failing
Resolved - NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 25, 21:06 UTC
Investigating - Dear Valued Merchant,

Some NGN card payments are currently failing due to an issue with one of our service providers. The provider is reviewing the matter with a view to restoring normal service, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 25, 13:50 UTC
[GHANA] Scheduled Maintenance: Mobile Money Service
Completed - The scheduled maintenance has been completed.
Oct 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 UTC
Scheduled - Dear Valued Merchant,

Please note that scheduled maintenance by one of our Mobile Money partners in Ghana may affect some of your transactions.

The maintenance

Starts on Saturday, 24 October 2026, at 10:00 PM GMT
Ends on Sunday, 25 October 2026, at 10:00 AM GMT.

During this time, your customers may be unable to complete some Mobile Money payments in Ghana. Some collections may fail, and payouts to affected Mobile Money wallets may be delayed or unsuccessful. To reduce the impact on your business, please complete any urgent Mobile Money transactions before the maintenance starts or schedule them after it ends.

Services will return to normal once the maintenance is complete.

We apologize for any inconvenience this may cause and thank you for your patience and understanding.
Oct 23, 16:12 UTC

Oct 24, 2026

Oct 23, 2026

[EGP] Service Restored: Payments Affected
Resolved - Dear Valued Merchant,

You may have experienced failed or incomplete EGP payments earlier due to a temporary disruption affecting FawryPay. The issue has since been resolved and normal processing has resumed.

We apologize for the disruption and appreciate your understanding.
Oct 23, 06:57 UTC
[NGN] Service Restored: Bank Transfer Payments Affected
Resolved - Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 23, 06:52 UTC
Investigating - Dear Valued Merchant,

NGN bank transfer payments made through Wema are currently not completing. We have escalated the matter to Wema and are working closely with them to restore normal service. We will share further updates as soon as we hear back.

We apologize for the disruption and appreciate your patience and understanding.
Oct 21, 10:50 UTC
Scheduled System Maintenance on MTN Ghana
Completed - The scheduled maintenance has been completed.
Oct 23, 05:00 UTC
Scheduled - Please be informed about a system maintenance on MTN Ghana scheduled as follows:

Start: Thursday, 22nd October 2026, 11:00 PM UTC
End: Friday, 23rd October 2026, 05:00 AM UTC

During this period, you may experience intermittent disruptions or temporary unavailability of the Mobile Money service. We apologize for any inconvenience this may cause. Thank you for your understanding.
Oct 22, 20:01 UTC

Oct 22, 2026

Scheduled Maintenance: NGN Bank Transfer Services
Completed - The scheduled maintenance has been completed.
Oct 22, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 UTC
Scheduled - Please be informed that a scheduled maintenance will be performed on our NGN bank transfer services on Thursday, October 22, 2026.

Maintenance Window
** Date: Thursday, October 22, 2026
** Time: 21:00–23:00 UTC
** Duration: Approximately 2 hours

How This May Affect Your Operations
During the maintenance window, you may experience temporary disruptions on the following services:

** NGN Bank Payouts: NGN bank transfers may experience delays, timeouts, or failed requests, potentially affecting your payout processing.

** Beneficiary Account Validation: Account name verification may be temporarily unavailable or delayed, which could prevent you from validating beneficiary details before initiating transfers.

** Transaction Status Updates: Confirmation of transfer outcomes may be delayed, preventing you from confirming the final status of transactions immediately.

What You Need to Do
To minimize disruption to your operations, we recommend that you:

** Plan ahead: Complete any time-sensitive NGN transfers before the maintenance window, where possible.

** Avoid duplicate transfers: If a transfer times out or remains pending, check its final status before attempting it again to prevent duplicate payments.

** Verify transaction outcomes: Confirm that pending transfers have reached their final status before taking further action.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain the reliability of our services.
Oct 21, 16:09 UTC
[GHS] Service Restored: Payments through FBN Affected
Resolved - GHS payments through FBN have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 22, 13:01 UTC
Identified - Dear Valued Merchant,

Some GHS payments may currently be failing or not completing, following an issue affecting one of our banking partners in Ghana. We are working to restore normal service and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 21, 13:17 UTC
[NGN] Service Restored: POS Agent Payouts Unavailable
Resolved - Payouts from POS agent accounts have resumed, and agents can once again transfer funds out of their accounts. We continue to monitor the service closely.

If you still experience any difficulty, please contact Support through the usual channels.

We apologize for the disruption and appreciate your patience and understanding.
Oct 22, 05:27 UTC
Identified - Dear Valued Merchant,

Transfers out of POS agent accounts have been temporarily paused. Agents can still accept payments, but moving funds out of their accounts is paused at this time.

We will keep you informed as soon as more information is available. Our Support team is available through the usual channels if you need assistance.

We apologize for the disruption and thank you for your patience.
Oct 19, 08:22 UTC

Oct 21, 2026

Unresolved incident: Service Alert: Multi-Currency Onboarding Unavailable.

Oct 20, 2026

[ZAR] Service Restored: Flash Voucher Payments Affected
Resolved - Normal service has resumed for ZAR Flash voucher payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing smoothly.

We apologize for the disruption and appreciate your patience.
Oct 20, 12:27 UTC
Identified - Merchants accepting ZAR Flash vouchers may experience failed or incomplete payments because of an issue with the service provider. We are investigating with them and will keep you informed of any progress.

We apologize for the disruption and appreciate your patience and understanding.
Oct 20, 12:11 UTC
[NGN] Service Restored: Bank Transfers Affected
Resolved - Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 20, 09:21 UTC
Identified - Dear Valued Merchant,

Some NGN outgoing bank transfers may be affected due to a service disruption with one of our providers. The provider has been informed and we will keep you informed as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 19, 07:26 UTC
Service Maintenance Notification: Temporary MTN Mobile Money Downtime Affecting Merchant Operations
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 UTC
Scheduled - Please be informed that MTN Ghana will carry out an emergency patch maintenance activity on Monday October 19, 2026 at 11:00 PM to October 20, 2026, 5:00 AM UTC.

Impact on Your Operations
During the maintenance window, MTN Mobile Money services will experience an estimated 60-minute downtime from 11:00 PM to 12:00 AM UTC. During this period, you may be unable to process MoMo payments and related transactions in this region, potentially resulting in temporary payment disruptions and delays in transaction completion.

You are advised to take note of this scheduled downtime and make the necessary operational arrangements to minimize disruptions to your business activities. Normal service is expected to resume following the completion of the downtime, subject to the successful completion of the maintenance activity.

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding.
Oct 19, 16:56 UTC
Scheduled Maintenance Notice: MTN Uganda
Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 UTC
Scheduled - Please be advised that MTN Uganda will conduct scheduled maintenance on its mobile money services during the following period:

Start: Monday, 19 October 2026, 09:00 PM UTC
End: Tuesday, 20 October 2026, 12:00 AM UTC
Duration: 3 hours

Impact on Your Operations:
During the maintenance window, you may experience temporary disruptions when processing payments the affected region. This may result in failed, delayed, or unavailable mobile money transactions, potentially affecting payment acceptance and order completion.

Normal service is expected to resume after the maintenance is completed.

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding.
Oct 19, 11:24 UTC

Oct 19, 2026

[KES] Service Restored: Payments Unavailable
Resolved - Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 16:59 UTC
Identified - Dear Valued Merchant,

You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Kenya
Oct 19, 09:10 UTC
[KES] Service Restored: Payments Unavailable
Resolved - Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 16:59 UTC
Identified - Dear Valued Merchant,

You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Kenya
Oct 19, 09:10 UTC
NGN] Service Restored: Bank Transfer Payment Delays
Resolved - Normal service has resumed for NGN payments received through Wema Bank virtual accounts. Name verification and payment notifications are no longer delayed, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 14:27 UTC
Identified - Dear Valued Merchant,

Merchants receiving NGN payments through Wema Bank virtual accounts may notice delays in recipient name verification and in payment notifications. This is due to a slowdown at Wema Bank, and the provider is working to resolve it as soon as possible.

We will keep you informed as more information becomes available. We're sorry for the inconvenience and thank you for your patience.
Oct 19, 12:05 UTC
[NGN] Service Restored: Card Payments Affected
Resolved - NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 12:47 UTC
Investigating - Dear Valued Merchant,

Some NGN card payments are currently failing due to an issue with one of our service providers. The provider is reviewing the issue, and we are working with them to restore normal payment processing. We will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 19, 12:07 UTC
[GHS] Service Restored: Bank Transfer Payments
Resolved - The generation of dynamic and static accounts for GHS bank transfer payments has returned to normal following the earlier disruption. You can now create these accounts as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 19, 10:16 UTC
Identified - Dear Valued Merchant,

A disruption with one of our banking partners is affecting the creation of both dynamic and static accounts used to accept GHS bank transfer payments. As a result, you may be unable to generate these accounts. The issue has been escalated, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Ghana
Oct 19, 07:24 UTC
Service Restored: Mobile Money Payments Affected
Resolved - Mobile money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 07:28 UTC
Identified - Dear Valued Merchant,

Some mobile money payments may currently fail or not complete successfully. The affected services include mobile money payments in UGX, GHS and KES, along with certain other mobile money options. The issue is related to one of our service providers, and we are still confirming the full scope of impact.

Our team is actively working to restore normal payment processing and will share further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 18, 18:35 UTC
[NGN] Service Restored: Payments Affected
Resolved - The issue affecting the creation of account details for receiving payments through Zenith Bank has been resolved. Normal service has resumed, and we continue to monitor closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 07:21 UTC
Identified - Dear Valued Merchant,

You may be unable to generate new account details for receiving payments through Zenith Bank, which means some incoming payments may not be completed. Our team is actively investigating and working to restore normal service, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 18, 20:05 UTC

Oct 18, 2026

Oct 17, 2026

[GHS] Service Restored: Mobile Money Payouts Affected
Resolved - Normal service has resumed for GHS mobile money payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 17, 19:06 UTC
Investigating - Dear Valued Merchant,

Some GHS mobile money payouts may currently fail or be delayed due to a service disruption with one of our providers. Our team is working to restore normal service and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 17, 18:41 UTC
[NGN] Service Restored: Bank Transfer Payments Affected
Resolved - Normal service has resumed for NGN Wema Bank transfer payments, including recipient name verification and transaction notifications. We will keep monitoring to ensure things remain stable.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 17, 18:49 UTC
Identified - Dear Valued Merchant,

Merchants accepting NGN payments by Wema Bank transfer may find that recipient name verification is failing, and that some transaction notifications arrive later than expected. We have notified the provider, who is working on a fix.

We will keep you informed as we learn more. We're sorry for the inconvenience and thank you for your patience.
Oct 16, 09:36 UTC
Incident History Powered by Atlassian Statuspage