[Ghana] Service Alert: Incoming Payments Delays
Identified - Dear Valued Merchant,

Due to a disruption affecting our payment partner in Ghana, some payments sent to customers are taking longer than expected to be received.

Our team is working closely with them to resolve the issue and restore normal service. We will keep you informed as we receive further updates.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Ghana
Jul 16, 2026 - 15:58 UTC
[Kenya] Service Alert: KES Payment Disruption
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting KES payment processing. As a result, some customers may be unable to receive KES payments at this time.

Please note that some transactions continue to process normally.

We are actively working with the affected service provider to restore normal service as quickly as possible and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 15, 2026 - 12:11 UTC
[Ivory Coast] Service Alert: Mobile Money Collection Issues
Identified - Dear Valued Merchant,

We are aware of an issue impacting mobile money collection in Ivory Coast. This is due to a disruption with an external partner. We are investigating the matter and working with them on a quick solution. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cote D'ivoire
May 14, 2026 - 06:20 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Partial Outage
Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
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Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
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Integration Tester Operational
Flutterwave Infrastructure Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance – Flutterwave for Business (F4B) Jul 30, 2026 21:00-22:00 UTC

Dear Valued Customer,

Please be informed that we will be carrying out a scheduled maintenance activity on the Flutterwave for Business (F4B) platform on Thursday, 30th July 2026, from 09:00 PM to 10:00 PM UTC.

Expected Impact:
No service downtime is expected. However, in the unlikely event of any disruption during the maintenance window, merchants may experience intermittent issues with; Collections, Payouts, F4B Dashboard access, API requests, and Webhook notifications

Our team will closely monitor the platform throughout the maintenance and will confirm once the activity has been successfully completed.

We apologize for any inconvenience this may cause and thank you for your understanding.
Posted on Jul 28, 2026 - 19:07 UTC

Jul 29, 2026

[Nigeria] Service Alert: Disruption Affecting NGN Transfers
Resolved - We are pleased to inform you that the issue with NGN Payout (NIBSS) has been successfully resolved. Thank you for your patience and understanding.
Jul 29, 06:28 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing a service disruption affecting NIBSS, which is impacting NGN transfers. As a result, some merchants may experience delays or failures in transactions.

We are actively working with the affected provider to restore normal service and will continue to share updates as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.
Jul 28, 15:06 UTC

Jul 28, 2026

[Nigeria] Service Alert: Flutterwave MFB Notification Delays
Resolved - We are pleased to inform you that the issue with transaction notification has been successfully resolved.

Thank you for your patience and understanding.
Jul 28, 17:24 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing a service disruption affecting Flutterwave MFB due to a connectivity issue with NIBSS. As a result, payment notifications are currently delayed for some customers.

We are actively working with the affected provider to restore normal service as quickly as possible. Further updates will be shared as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.
Jul 28, 16:01 UTC
[Nigeria] Service Alert: Intermittent Card Transaction Timeouts
Resolved - We are pleased to inform you that the intermittent timeouts affecting card transactions has been successfully resolved. Thank you for your patience and understanding.
Jul 28, 15:23 UTC
Investigating - Dear Merchant,

We are currently experiencing intermittent timeouts affecting card transactions processed through Interswitch. As a result, some merchants may experience failed or delayed card payments.

We are actively working with the service provider to restore normal service as quickly as possible and will continue to provide updates as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.
Jul 28, 10:23 UTC
[Nigeria] Service Alert: Delay in Transaction Notifications
Resolved - We are pleased to inform you that the disruption affecting transaction notifications has been successfully resolved. Thank you for your patience and understanding.
Jul 28, 11:07 UTC
Identified - Dear Valued Merchant,

Some customers may experience delays in transaction notifications due to an issue originating from a service provider. The provider has been notified and is working to resolve the disruption as quickly as possible.

We will share further updates as progress is made. We apologize for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Nigeria
Jul 22, 09:37 UTC
[Nigeria] Service Alert: Notification Delays
Resolved - We are pleased to inform you that the disruption affecting transaction notifications has been successfully resolved. Thank you for your patience and understanding.
Jul 28, 11:05 UTC
Investigating - We are currently experiencing a service disruption affecting transaction notifications. As a result, some customers may experience delays in receiving transaction notifications.

We are actively working with the affected provider to restore normal service as quickly as possible and will continue to share updates as more information becomes available.

We sincerely apologize for the disruption and appreciate your patience and understanding.
Jul 28, 10:25 UTC
[Kenya] Service Alert: Disruption Affecting KES Transactions
Resolved - We are pleased to inform you that the issue with KES transactions has been successfully resolved. Thank you for your patience and understanding.
Jul 28, 10:30 UTC
Investigating - Dear Valued Merchant,

Due to an issue affecting a payment partner in Kenya, some merchants may experience difficulties processing customer payments and sending funds.

The affected service provider has been notified and is actively working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as new information becomes available.

We apologize for the inconvenience and thank you for your continued understanding.
Jul 28, 09:50 UTC

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Scheduled Maintenance Notice – Planned Platform Upgrade
Completed - The scheduled maintenance has been completed.
Jul 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 14:43 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 14:41 UTC
Scheduled - Dear Valued Merchant,

To further enhance the security and reliability of our payment platform, we will be carrying out a scheduled infrastructure upgrade during the period below. This maintenance is part of our ongoing commitment to providing a more secure and resilient service.

Maintenance Window
Date: Saturday, 25 July 2026
Time: 8:00 PM UTC
Duration: Approximately 30 minutes

Expected Impact
During the maintenance window, you may experience temporary service interruptions or intermittent availability affecting:

Payment collections
Payouts and transfers
Merchant Dashboard access
Airtime and bill payment services
API integrations
Virtual account services

Transactions initiated during this period may fail or time out. We recommend retrying any unsuccessful transactions after the maintenance has been completed.

To minimize disruption, we recommend avoiding:
Time-sensitive transactions during the maintenance window

Our technical teams will closely monitor the activity to ensure services are restored as quickly as possible, and normal operations are expected to resume immediately after the maintenance window.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we continue to improve the security and reliability of our platform.

Thank you for choosing Flutterwave.
Jul 21, 14:40 UTC
[Nigeria] Service Restored: Name Enquiry Service Disruption
Resolved - We are pleased to inform you that the issue with Name Enquiry service has been successfully resolved.

Thank you for your patience and understanding.
Jul 25, 06:30 UTC
Investigating - Dear Valued Merchant,

Due to a partner issue, some customers may be unable to verify recipient names before completing transactions. You may also notice lower transaction activity while the disruption persists.

The affected provider has been notified, and we are working closely with them to restore normal service. We will share further updates as they become available.

We apologize for the inconvenience and thank you for your continued understanding.
Jul 24, 12:05 UTC

Jul 24, 2026

[South Africa] Service Alert: Collection Service Disruption
Resolved - Dear Valued Merchant,

Please be advised that the temporary disruption to Collection services in the South African corridor is now resolved.

All systems are fully operational.
Jul 24, 13:43 UTC
Investigating - Dear Valued Merchant,

Please be advised that we are currently experiencing a service disruption affecting Collections within the South African corridor.

Our technical team is actively investigating the issue to restore normal operations as quickly as possible. We will provide updates as soon as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Jul 24, 13:19 UTC

Jul 23, 2026

Scheduled Maintenance Notice – Capitec Pay
Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 UTC
Scheduled - Dear Valued Merchant,

Please be advised that our payment partner (Capitec Pay) will be carrying out a scheduled maintenance during the following maintenance window:

Date: 22 July 2026 – 23 July 2026 (UTC)
Time: 11:00 PM – 02:00 AM UTC

Expected Impact

During this maintenance window, South African merchants using Capitec Pay will be unable to accept ZAR EFT payments. Payment attempts made during this period are expected to fail or be temporarily unavailable.

We recommend planning any time-sensitive payment activity outside of the maintenance window.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Jul 22, 19:10 UTC

Jul 22, 2026

[Rwanda] Service Restored: MTN Mobile Money Disruption
Resolved - We are pleased to inform you that the disruption affecting Mobile Money transactions in Rwanda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 22, 06:19 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting MTN Rwanda, which is impacting collections.

The issue has been escalated to the provider, and we are working closely with them to restore normal service as quickly as possible.

We will continue to provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 21, 16:07 UTC

Jul 21, 2026

[Nigeria] Service Restored: 9PSB Recipient Name Verification Disruption
Resolved - We are pleased to inform you that the issue affecting 9PSB Name Enquiry Service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 21, 07:01 UTC
Identified - Dear Valued Merchant,

A disruption affecting the 9PSB Name Enquiry Service is preventing some customers from confirming recipient names before completing payments.

Our team is working closely with 9PSB to resolve the issue as quickly as possible. We will keep you informed as new information becomes available.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Nigeria
Jul 20, 09:17 UTC

Jul 20, 2026

[UGANDA] Scheduled Airtel Money System Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 20, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 17:14 UTC
Scheduled - Dear Valued Merchant,

We would like to inform you of a scheduled system maintenance for Airtel Money Uganda, which will take place as follows:

Start Time: 19 July 2026, 10:00 PM UTC (equivalent to 20 July 2026, 01:00 AM EAT)
End Time: 20 July 2026, 02:00 AM UTC (equivalent to 20 July 2026, 05:00 AM EAT)
Downtime: 4 hours

During this maintenance window, Airtel Money services may experience intermittent availability. As a result, some transactions may be delayed or temporarily unavailable.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Jul 17, 14:38 UTC

Jul 19, 2026

Scheduled Emergency Maintenance – Telecel Cash Ghana
Completed - The scheduled maintenance has been completed.
Jul 19, 05:00 UTC
Scheduled - Dear Valued Merchant,

Please be informed that Telecel Ghana has scheduled an emergency system maintenance to improve the reliability and performance of its services.

Maintenance Schedule

Start: Sunday, 18 July 2026, 11:00 PM
End: Sunday, 19 July 2026, 5:00 AM
Duration: 6 hours

Services Affected

Telecel Cash debit transactions
Telecel Cash credit transactions

During the maintenance window, Telecel Cash services will be unavailable, and merchants may experience interruptions when processing Telecel Cash transactions.

We kindly advise you to plan your operations accordingly during this period.

We sincerely apologize for any inconvenience this maintenance may cause and appreciate your patience and understanding.
Jul 18, 17:17 UTC

Jul 18, 2026

[Nigeria] Service Restored: 9PSB Recipient Name Verification Disruption
Resolved - We are pleased to inform you that the issue affecting 9PSB Name Enquiry Service preventing some customers from confirming recipient names before completing payments has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 18, 20:02 UTC
Identified - Dear Valued Merchant,

A disruption affecting the 9PSB Name Enquiry Service is preventing some customers from confirming recipient names before completing payments.

Our team is working closely with 9PSB to resolve the issue as quickly as possible. We will keep you informed as new information becomes available.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Nigeria
Jul 18, 14:59 UTC
[Nigeria] Service Restored: Delays with NGN Payments
Resolved - We are pleased to inform you that the disruption affecting NGN payments sent through NIBSS has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 18, 19:59 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting NGN payments sent through NIBSS. As a result, some customers may experience delays in receiving payments.

We are actively working with NIBSS to restore normal service and will continue to share updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 18, 17:01 UTC
[Rwanda] Service Restored: MTN Rwanda Collection Service Disruption
Resolved - We are pleased to inform you that the disruption affecting mobile money transactions in Rwanda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 18, 15:00 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting MTN Rwanda. As a result, some you may be unable to receive collections from customers using MTN Rwanda.

We are actively working with MTN to restore normal service as quickly as possible and will provide further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jul 17, 18:59 UTC

Jul 17, 2026

[Nigeria] Service Restored: 9PSB Recipient Name Verification Disruption
Resolved - We are pleased to inform you that the issue with 9PSB Name Enquiry Service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jul 17, 08:07 UTC
Identified - Dear Valued Merchant,

A disruption affecting the 9PSB Name Enquiry Service is preventing some customers from confirming recipient names before completing payments.

Our team is working closely with 9PSB to resolve the issue as quickly as possible. We will keep you informed as new information becomes available.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Nigeria
Jul 17, 08:05 UTC
Scheduled Maintenance on MTN Ghana
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 UTC
Scheduled - Dear Valued Merchant,

Please be informed of an emergency maintenance activity on MTN Ghana Mobile Money Service as scheduled

Start: Monday, July 16th 2026, 11:00 PM GMT
End: Tuesday, July 17th 2026, 06:00 AM GMT
Duration: 7 hours
Expected Downtime: 90 minutes

During this period, customers will experience service disruptions or temporary unavailability of the Mobile Money service. We apologise for any inconvenience this may cause. Thank you for your understanding.
Jul 16, 20:02 UTC

Jul 16, 2026

Service Restored: Intermittent Transaction Failures
Resolved - We are pleased to inform you that the intermittent disruption affecting transactions has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
Jul 16, 13:06 UTC
Identified - Dear Valued Merchant

We are currently experiencing a disruption affecting some transactions. As a result, some customers may experience intermittent transaction failures when processing payments.

We are working to restore normal service as quickly as possible and will continue to share updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.
Jul 16, 12:16 UTC
Scheduled Maintenance: Temporary Impact to 9PSB Virtual Account Services
Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 UTC
Scheduled - Dear Valued Merchant,

We will be performing a scheduled maintenance on Wednesday, 15 July.

During this maintenance window, you may experience the following:

Delays or temporary interruptions when processing payments made via Virtual Accounts.
Temporary unavailability of new Virtual Account creation.
Intermittent disruptions to payments made into existing Virtual Accounts.

Our team will closely monitor the maintenance to minimize disruption and restore normal service as quickly as possible.

We appreciate your patience and understanding.

Updates will be provided throughout the maintenance window.
Jul 10, 17:37 UTC

Jul 15, 2026

[Uganda] Service Restored: Intermittent UGX Payment Disruption
Resolved - We are pleased to inform you that the intermittent failures on UGX transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Jul 15, 22:20 UTC
Identified - Dear Valued Merchant,

Some customers may experience intermittent failures when they attempt to make UGX payments due to a disruption affecting Airtel. We are actively working with the provider to restore normal service and will continue to share updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Uganda
Jul 15, 22:03 UTC
[Global] Service Restored: Mastercard Service Disruption
Resolved - We are pleased to inform you that the service disruption affecting Mastercard transactions across all regions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Jul 15, 12:18 UTC
Identified - Dear Valued Merchant

We are currently experiencing a service disruption affecting Mastercard transactions across all regions. As a result, some customers may experience failed or delayed transactions.

We are actively working with Mastercard to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Global
Jul 15, 08:39 UTC
[EU] Service Restored: Intermittent GlobalRemit Transaction Failures
Resolved - We are pleased to inform you that the disruption affecting EU transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Europe
Jul 15, 12:16 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting GlobalRemit transactions. As a result, some customers may experience intermittent transaction failures.

Our team is actively working with them to restore normal service as quickly as possible. We will continue to share updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Europe
Jul 15, 08:35 UTC
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