[OTP via SMS: MTN & Airtel Subscribers] — NIGERIA
Investigating - We are aware that MTN and Airtel subscribers are not receiving service OTPs via SMS required to complete activities requiring the same. E.g. Flutterwave for Business (F4B) sign up, 2FA login.

Our team’s working towards a resolution with our partners. Please note that service OTPs are also delivered to the registered number on WhatsApp
Aug 4, 16:39 UTC
[NIBSS QR] - NQR Service Failure-- NIGERIA
Investigating - Inaccessibility of the NQR merchant app. Users and merchants are unable to access the NQR merchant app.

This has been shared with our partners to resolve. Kindly allow us to revert.
Aug 5, 10:15 UTC
[3rd Party Downtime] - STK Push Notification for Mobile Money Collection — TANZANIA
Investigating - We are aware that users are currently not receiving STK push notification from their mobile network operator to enable them complete mobile money payments.

Impacts: All mobile networks

We have escalated to our downstream partner and await resolution.

We regret the inconvenience this is causing you.
Jul 30, 13:40 UTC
[3rd Party Downtime] - Collection via GT Bank "Pay With Bank" — NIGERIA
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Flutterwave Sign-up Operational
90 days ago
100.0 % uptime
Today
Bank Verification Number (BVN) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021
[UBA] - Scheduled Maintenance - 19 Sep -- NIGERIA
Completed - The scheduled maintenance has been completed.
Sep 19, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 UTC
Scheduled - Please be informed that UBA will be carrying out scheduled system maintenance on its switching infrastructure.

Impact: There will be minimal impact on NIP and POS services during this period.
Sep 18, 19:40 UTC
Sep 18, 2021
[3rd Party Downtime] - Kenya MobileMoney Payouts — KENYA
Resolved - This incident has been resolved.
Sep 18, 13:24 UTC
Investigating - We are currently experiencing an issue with KES Mpesa payouts. Transfers are pending without final statuses, this has been shared with the partner.

We will revert as soon as we learn more.
Sep 17, 16:09 UTC
Scheduled Maintenance – MTN Mobile Money – RWANDA – 17, 18 Sep 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:04 UTC
Scheduled - MTN Rwanda has notified us of planned maintenance activity scheduled to take place on the above date.

MTN Mobile Money Rwanda services (Collection and Payout) will not be available during the maintenance window.
Sep 15, 16:30 UTC
Sep 17, 2021
[Access Bank] - Scheduled Maintenance - 17 Sep ---- NIGERIA
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:02 UTC
Scheduled - Please be informed that Access Bank will be carrying out a scheduled system maintenance on its NIP system.

Impact: There will be a downtime on transactions processing during this period.

Thank you.
Sep 16, 22:29 UTC
Sep 16, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 16 Sep 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 16th of September, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Sep 14, 17:27 UTC
Sep 15, 2021
[Stanbic IBTC] - No response to transfer requests ---- NIGERIA
Resolved - This incident has been resolved.
Sep 15, 21:37 UTC
Investigating - No response to funds transfers requests. NIP transactions to Stanbic IBTC Bank are failing.

Stanbic IBTC Bank's technical team is currently working to resolve the challenge.

We shall provide an update as soon as this has been resolved.
Sep 15, 18:15 UTC
[Access Bank] - Delayed response to transfer requests --- NIGERIA
Resolved - This incident has been resolved.
Sep 15, 21:37 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: No response to funds transfer requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Sep 15, 18:20 UTC
[Ecobank] - No response to transfer requests --- NIGERIA
Resolved - This incident has been resolved.
Sep 15, 17:15 UTC
Investigating - NIP transactions to Ecobank are failing.

Challenge: No response to funds transfer requests.

Ecobank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Sep 11, 18:18 UTC
[NIBSS] - BVN Service - Inability to validate newly generated BVN
Resolved - This incident has been resolved.
Sep 15, 17:15 UTC
Update - We are continuing to investigate this issue.
Sep 13, 12:04 UTC
Investigating - NIBSS has informed us that Banks and OFIs will not be able to validate newly generated BVN via portals and API.

Challenge: Unable to reach the BMS SAN dive for DR site.

Their technical team is currently working to resolve the issue. We shall revert as soon as we learn more
Sep 13, 12:03 UTC
Scheduled Maintenance on AirtelTigo Money – GHANA – 15 Sep 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 15th of September, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Sep 14, 17:26 UTC
Sep 14, 2021
[Investigating] - “Pay with Bank Transfer” — NIGERIA
Resolved - Resolved & Monitoring.

Thanks for your patience and understanding.
Sep 14, 19:54 UTC
Update - We are continuing to investigate this issue.
Sep 14, 17:56 UTC
Investigating - We are aware of an issue with Virtual Account Numbers (VANs) at this time.

Impacts: This "error": "error processing request, please check request parameters and try again" is returned on checkout.

Generation of VAN is also affected.

The team has been notified and resolving.

Next update in: 45 minutes
Sep 14, 17:21 UTC
Sep 13, 2021
[Investigating] - Mobile Money Collections — All Markets
Resolved - This incident has been resolved.
Sep 13, 20:05 UTC
Investigating - We are currently investigating an incident causing all Mobile Money collections to Fail.

Investigation in progress.

Next update in: 30 minutes
Sep 13, 18:51 UTC
Collection via First Bank "Pay With Bank" — NIGERIA
Resolved - Resolved and Monitoring.
Sep 13, 18:38 UTC
Investigating - We are aware of an issue that is currently affecting collection via First Bank. The error: "The site can't be reached" is displayed on redirect to First Checkout to complete payment.

The bank has been engaged and has informed us of an urgent maintenance activity ongoing on the platform.

We will give feedback as soon as we receive further updates from the bank.
Sep 1, 15:59 UTC
Sep 12, 2021
[NIBSS]- Scheduled Maintenance - 12 Sep --- NIGERIA
Completed - The scheduled maintenance has been completed.
Sep 12, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 UTC
Scheduled - Please be informed that NIBSS will be carrying out a scheduled system network maintenance.

Impact: All NIBSS enterprise services will be affected during this period.
Sep 11, 10:06 UTC
Scheduled Maintenance on M-Pesa Payout – KENYA – 11 Sep 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:02 UTC
Scheduled - Our service partner has notified us of planned maintenance activities scheduled to take place on Sunday, Sept 11.

Impact: Mobile Money payouts will not process during the maintenance window. We shall keep you posted once services are restored. We apologize for any inconvenience caused
Sep 10, 16:51 UTC
Sep 11, 2021
[Ecobank] - No response to transfer requests --- NIGERIA
Resolved - This incident has been resolved.
Sep 11, 13:01 UTC
Investigating - NIP transactions to Ecobank are failing.

Challenge: No response to funds transfer requests.

Ecobank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Sep 11, 07:45 UTC
Sep 10, 2021
F4B [Service Interruption Notification]
Resolved - Full resolution complete and services have been restored and operational..

Continuous monitoring still in progress.
Sep 10, 18:25 UTC
Update - UPDATE: F4B login has now been restored and operational.
Sep 10, 12:28 UTC
Monitoring - All of the other services have now been restored and operational.

We are currently working on restoring the following service in the quickest time possible.

F4B Login - service error will be displayed on attempt to login

Transfers - transfers are currently queued and pending processing. All currencies

We will provide intermittent updates until resolution.

Next update in: 1 hour
Sep 10, 11:55 UTC
Identified - Following services are back online:
Payment link
Checkout

We shall provide more updates as soon as we learn

Sincere apologies for the inconvenience(s)
Sep 10, 11:04 UTC
Investigating - We are aware and working on restoring intermittent timeouts on the following services:

F4B Dashboard (login)
Checkout
Login
Generation of payment links
Accessing payment links
Transfers
Rates service impacted

We will provide intermittent updates until resolution

Next update in: 30 minutes
Sep 10, 10:00 UTC
Sep 9, 2021
Collection via Zenith Bank — "Pay with Bank" — NIGERIA
Resolved - This incident has been resolved.
Sep 9, 12:40 UTC
Investigating - We are aware of an issue currently affecting deposits via Zenith Bank account payment option; on Checkout and via API.

Impact: All deposit attempts via Zenith Bank will return response: "Transaction Failed. Please try again".

Status: Issue has been escalated to the bank for resolve. We do not have an ETA just yet but we will post another update as soon as we learn.
Sep 8, 15:19 UTC
Sep 8, 2021
[3rd Party Downtime] - Sterling Bank — "Pay with Bank" — NIGERIA
Resolved - This incident has been resolved.
Sep 8, 15:52 UTC
Identified - We are aware of an issue currently affecting deposits via Sterling Bank account payment option.

Impact: All deposit attempts via Sterling Bank will return response: "Could not retrieve account details".

Status: Issue has been escalated to the bank for resolve.
Apr 14, 07:50 UTC
Sep 7, 2021
[3rd Party Downtime] - Ghana MobileMoney Payouts — GHANA
Resolved - This incident has been resolved.
Sep 7, 13:16 UTC
Investigating - We are currently experiencing an issue processing GHS Mobile money payouts.

This has been escalated to our partners.

We will revert as soon as we learn more
Sep 7, 11:49 UTC
[Wema Bank] - Pay With Bank Transfer (PWBT) - NIGERIA
Resolved - This incident has been resolved.
Sep 7, 06:41 UTC
Identified - Wema Bank has confirmed resolution of the issue and currently working on backlogs.

Earlier transactions are gradually coming through. Please expect some delays as both backlog/real time transactions are running simultaneously.
Sep 6, 14:55 UTC
Investigating - Please note that we are not receiving transaction notifications from Wema Bank at this time.

Impact: transfer attempts to Wema Bank are debited by the sending bank but funds are not reflected on Flutterwave.

The bank has been notified and is working to resolve it.

We will continue monitoring and feedback once we see improved performance.
Sep 6, 08:17 UTC
Sep 6, 2021
[Emergency Maintenance] - NGN Payout & Pay via USSD - 06 Sep 2021 -- NIGERIA
Completed - The scheduled maintenance has been completed.
Sep 6, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 07:00 UTC
Scheduled - Our infrastructure partner will be carrying out an emergency maintenance on Monday 06 September 2021 from 07:00 am to 11:00 am (duration: 4 hours), UTC. The following services will be affected:

- Payout to Nigeria Bank Accounts
- Collection via the USSD payment method

There will be a short disruption to service during the maintenance window, but we expect most transactions to be processed successfully. Any failed transaction can be retried post maintenance. In addition, pending transactions will be queued and processed post maintenance.

We will share an update once the maintenance has been completed.

We regret the inconvenience caused by this interruption, and we thank you for your understanding while we work to improve our services.
Sep 5, 18:49 UTC
Scheduled Maintenance on M-Pesa Payout – KENYA – 05 Sep 2021
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 UTC
Scheduled - Our service partner has notified us of planned maintenance activities scheduled to take place on Sunday, Sept 05


Impact: Mobile Money payouts will not process during the maintenance window
Sep 3, 16:48 UTC
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