Service Disruption: Account Number Generation
Update - Dear Valued Customer

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational.

Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information.

Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 13, 2025 - 07:02 UTC
Update - Dear Valued Customer,

Please note that the service disruption also affects our ability to generate dynamic account numbers for some customers in Ghana. Our team is working closely with the provider to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 07, 2025 - 06:23 UTC
Service Disruption: Account Number Generation
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:04 UTC
Issue with InTouch (Moov), 11th September 2025
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 14, 2025 - 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 12, 2025 - 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Operational
Checkout JS Operational
Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

We are on it Apr 10, 2026 08:52-12:56 UTC

Test

Affected Services:
Affected Markets: Nigeria
Posted on Apr 03, 2026 - 08:01 UTC

[Scheduled] Maintenance on Ghana Collection Apr 14, 2026 22:00 - Apr 15, 2026 14:00 UTC

Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Posted on Apr 01, 2026 - 18:39 UTC

[Scheduled] Maintenance on Ghana Collection - New Apr 14, 2026 22:00 - Apr 15, 2026 14:00 UTC

Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Posted on Apr 01, 2026 - 18:54 UTC

[Scheduled] Maintenance on Ghana Collection Apr 14, 2026 22:00 - Apr 15, 2026 14:00 UTC

Dear All, We are pleased to inform you that the maintenance on MTN Ghana has been completed. Thank you for your patience and understanding.
Posted on Apr 02, 2026 - 04:55 UTC
Apr 16, 2026
Service Restored: Delays with First Bank GHS Account Generation
Resolved - We are pleased to inform you that the delays with First Bank GHS account generation has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Apr 16, 15:10 UTC
Identified - Dear Valued Customer,

Some users may face issues generating GHS accounts due to a service disruption from our external provider.

We are monitoring the situation closely and will provide an update once it is resolved. Thank you for your patience.

Affected Services:
Affected Markets: Ghana
Apr 16, 09:30 UTC
Service Restored: NGN Payouts
Resolved - We are pleased to inform you that the issue with NGN payouts due to a disruption at the service provider level has been successfully resolved. The backlog of transactions stuck in pending status are currently being cleared and updated.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 16, 15:09 UTC
Identified - Dear Valued Customer,

Some users may face issues with NGN payouts due to a disruption at the service provider level. We have notified them and are awaiting a resolution. We apologize for the trouble

Affected Services:
Affected Markets: Nigeria
Apr 16, 13:08 UTC
Service Restored: Intermittent Transfer Issues (Nigeria)
Resolved - We are pleased to inform you that the intermittent transfer issues has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
Apr 16, 11:55 UTC
Update - Affected Services:
Affected Markets: Nigeria
Apr 16, 11:34 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our third-party service providers. This may cause some users to encounter delays or failures when attempting specific transactions.

Our team has already switched to a backup provider to keep things moving. We are monitoring the situation closely and will update you once the main service is fully restored.

Thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Apr 16, 11:33 UTC
Service Restored: Intermittent Card & POS Issues (Nigeria)
Resolved - We are pleased to inform you that the intermittent card and POS issues have been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 16, 11:51 UTC
Identified - Dear Valued Customer,

We are aware of a technical issue from one of our service partners. This is causing some card and POS transactions to fail for some users. We are working with them to fix this quickly. We apologize for the trouble.

Affected Services:
Affected Markets: Nigeria
Apr 16, 11:30 UTC
Service Restored: Email OTP Delivery Issue on Flutterwave for Business (F4B)
Resolved - We are pleased to inform you that the issue with Email OTP delivery has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Apr 16, 09:53 UTC
Identified - Dear Valued Customer,

Email OTPs are currently unavailable on F4B. Please use SMS or WhatsApp instead. We are working on a fix and apologize for the inconvenience.

Affected Services:
Affected Markets: Global
Apr 16, 07:35 UTC
Service Restored: Intermittent Issues with Mobile Money Collections (UG, CM, CI, GH)
Resolved - We are pleased to inform you that the service disruption affecting Mobile Money collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Apr 16, 09:52 UTC
Update - Kindly note that Mobile Money collections in Ghana is also affected.

We are monitoring the situation closely and will provide an update once resolved. We apologize for the inconvenience.

Affected Services:
Affected Markets: Uganda
Apr 16, 08:42 UTC
Identified - We are currently experiencing a service disruption affecting Mobile Money collections in Uganda, Cameroon, and Ivory Coast.

This is due to a technical issue from our service provider. While they work on a fix, some users may experience transaction failures.

We are monitoring the situation closely and will provide an update once resolved. We apologize for the inconvenience.

Affected Services:
Affected Markets: Uganda
Apr 16, 08:37 UTC
Apr 15, 2026
Service Restored: Mobile Money Collection Issues in Burkina Faso
Resolved - We are pleased to inform you that the issue with mobile money collection in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso
Apr 15, 12:46 UTC
Identified - Dear Valued Customer,

Please be informed that some users may face issues with collections in Burkina Faso due to a service provider disruption. We are monitoring the situation closely and will notify you once service is fully restored.

Affected Services:
Affected Markets: Burkina Faso
Apr 15, 11:16 UTC
Service Restored: Intermittent Payment Delays (Nigeria)
Resolved - We are pleased to inform you that the timeouts issue due to an issue with one of our network partners has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
Apr 15, 12:18 UTC
Identified - Dear Valued Customer,

Some users may experience timeouts when performing transactions due to an issue with one of our network partners. We are investigating the cause and will provide an update shortly.

Affected Services:
Affected Markets: Nigeria
Apr 15, 10:48 UTC
Service Restored: Delay in KES Payouts
Resolved - We are pleased to inform you that the service issue from our partner's side affecting KES Payouts has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Kenya
Apr 15, 09:19 UTC
Identified - Dear Valued Customer,

We are aware of a service issue from our partner's side affecting KES Payouts.

Some users may face delays. We are working to resolve this quickly and apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya
Apr 15, 07:51 UTC
Service Restored: Delay in KES Payouts
Resolved - We are pleased to inform you that the service issue from our partner's side affecting KES Payouts has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Kenya
Apr 15, 09:19 UTC
Identified - Dear Valued Customer,

We are aware of a service issue from our partner's side affecting KES Payouts.

Some users may face delays. We are working to resolve this quickly and apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya
Apr 15, 07:51 UTC
Service Restored: Intermittent Mobile Money Collection Issues in Burkina Faso
Resolved - We are pleased to inform you that the technical issue with one of our service providers in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso
Apr 15, 07:52 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers in Burkina Faso. Because of this, some users may find that collections are currently unavailable.

Our partner is working to fix this, and we will provide an update shortly. We apologize for the trouble.

Affected Services:
Affected Markets: Burkina Faso
Apr 13, 19:50 UTC
Apr 14, 2026
Service Restored: KES Payouts - Kenya
Resolved - We are pleased to inform you that the technical issue with one of our service providers affecting KES Payouts has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Kenya
Apr 14, 10:02 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers affecting KES Payouts. As a result, some users may face delays. Our partner is working on a fix, and we are monitoring the situation closely.

We apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya
Apr 12, 06:17 UTC
Service Restored: KES Payouts - Kenya
Resolved - We are pleased to inform you that the technical issue with one of our service providers affecting KES Payouts has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Kenya
Apr 14, 10:02 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers affecting KES Payouts. As a result, some users may face delays. Our partner is working on a fix, and we are monitoring the situation closely.

We apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya
Apr 12, 06:17 UTC
Apr 13, 2026
Apr 12, 2026
Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Service Restored: Intermittent POS Disruptions
Resolved - We are pleased to inform you that the intermittent issues affecting POS payments has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Apr 8, 18:06 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent issues affecting POS payments. This is caused by a disruption at our service provider's end. While not everyone is affected, some users may see failed transactions. We are working with the provider to restore full service.

Affected Services:
Affected Markets: Nigeria
Apr 8, 16:53 UTC
Service Restored: KES Payout Delays
Resolved - We are pleased to inform you that the delays experienced with KES payouts due to a service issue from our external provider has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Apr 8, 14:55 UTC
Identified - Dear Valued Customer,

Some users may face delays with KES payouts due to a service issue from our external provider. We are monitoring the situation closely and will update you once it is resolved. Thank you for your patience.

Affected Services:
Affected Markets: Kenya
Apr 8, 13:50 UTC
Service Restored: KES Payout Delays
Resolved - We are pleased to inform you that the delays experienced with KES payouts due to a service issue from our external provider has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Apr 8, 14:55 UTC
Identified - Dear Valued Customer,

Some users may face delays with KES payouts due to a service issue from our external provider. We are monitoring the situation closely and will update you once it is resolved. Thank you for your patience.

Affected Services:
Affected Markets: Kenya
Apr 8, 13:50 UTC
Apr 7, 2026
Service Restored: Intermittent Payment Delays in Cameroon
Resolved - We are pleased to inform you that the service disruption affecting mobile money Collections and Payouts in Cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun
Apr 7, 14:24 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting mobile money Collections and Payouts in Cameroon.

Status: Some users may experience failures with specific payment methods.
Action Taken: To minimize impact, we have routed all traffic to our backup provider

We apologize for any inconvenience and thank you for your patience

Affected Services:
Affected Markets: Cameroun
Apr 2, 20:03 UTC
Service Restored: Intermittent Payment Delays in Cameroon
Resolved - We are pleased to inform you that the service disruption affecting mobile money Collections and Payouts in Cameroon has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Cameroun
Apr 7, 14:24 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting mobile money Collections and Payouts in Cameroon.

Status: Some users may experience failures with specific payment methods.
Action Taken: To minimize impact, we have routed all traffic to our backup provider

We apologize for any inconvenience and thank you for your patience

Affected Services:
Affected Markets: Cameroun
Apr 2, 20:03 UTC
M-Pesa Payment Delays (KES)
Resolved - Please note that we have switched to an alternative provider to keep services running. Most transactions are now processing normally, though a few users may still see slight delays. We apologize for the trouble and are monitoring the situation closely.

Affected Services:
Affected Markets: Kenya
Apr 7, 08:42 UTC
Update - Please note that we have switched to an alternative provider to keep services running. Most transactions are now processing normally, though a few users may still see slight delays.

We apologize for the trouble and are monitoring the situation closely.

Affected Services:
Affected Markets: Kenya
Mar 12, 09:11 UTC
Update - Please note that we have switched to an alternative provider to keep services running. Transactions are now processing normally.

We apologize for the trouble and are monitoring the situation closely.

Affected Services:
Affected Markets: Kenya
Mar 12, 09:02 UTC
Identified - Dear Valued Customer,

We are aware that some users are having trouble with M-Pesa payments. This is due to a technical issue with our service provider. Our team is working with them to fix this quickly. We apologize for the trouble.

Affected Services:
Affected Markets: Kenya
Mar 12, 07:56 UTC
M-Pesa Payment Delays (KES)
Resolved - Please note that we have switched to an alternative provider to keep services running. Most transactions are now processing normally, though a few users may still see slight delays. We apologize for the trouble and are monitoring the situation closely.

Affected Services:
Affected Markets: Kenya
Apr 7, 08:42 UTC
Update - Please note that we have switched to an alternative provider to keep services running. Most transactions are now processing normally, though a few users may still see slight delays.

We apologize for the trouble and are monitoring the situation closely.

Affected Services:
Affected Markets: Kenya
Mar 12, 09:11 UTC
Update - Please note that we have switched to an alternative provider to keep services running. Transactions are now processing normally.

We apologize for the trouble and are monitoring the situation closely.

Affected Services:
Affected Markets: Kenya
Mar 12, 09:02 UTC
Identified - Dear Valued Customer,

We are aware that some users are having trouble with M-Pesa payments. This is due to a technical issue with our service provider. Our team is working with them to fix this quickly. We apologize for the trouble.

Affected Services:
Affected Markets: Kenya
Mar 12, 07:56 UTC
Service Restored: KES Payout Processing Issues (Kenya)
Resolved - We are pleased to inform you that the delay experienced with KES Payouts due to a technical issue with one of our external service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Apr 7, 08:39 UTC
Identified - Dear Valued Customer,

We are currently experiencing a delay with KES Payouts. This is due to a technical issue with one of our external service providers.

Some users may experience failed or delayed transactions. Our partner is working on a fix, and we will update you shortly.

Affected Services:
Affected Markets: Kenya
Apr 2, 15:51 UTC
Service Restored: KES Payout Processing Issues (Kenya)
Resolved - We are pleased to inform you that the delay experienced with KES Payouts due to a technical issue with one of our external service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Apr 7, 08:39 UTC
Identified - Dear Valued Customer,

We are currently experiencing a delay with KES Payouts. This is due to a technical issue with one of our external service providers.

Some users may experience failed or delayed transactions. Our partner is working on a fix, and we will update you shortly.

Affected Services:
Affected Markets: Kenya
Apr 2, 15:51 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
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