[USD] Service Alert: Card Payments
Update - Dear Valued Merchant,

USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: US
Oct 28, 2026 - 20:01 UTC
Identified - Dear Valued Merchant,

USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: US
Oct 28, 2026 - 20:00 UTC
Service Alert: Settlement Report Downloads Failing on F4B Dashboard
Update - If you require assistance with generating or accessing your settlement reports, please contact our Support team or your Business Relations representative for assistance until the issue is fully resolved.

We apologize for the inconvenience and appreciate your patience as we work towards a resolution.
Oct 28, 2026 - 16:10 UTC
Investigating - Dear Valued Merchant,

You may be unable to download settlement reports from the Flutterwave (F4B) dashboard.

Our team is actively investigating and working to restore T downloads. We will share further updates as they become available.

We apologize for the inconvenience and thank you for your patience.
Oct 27, 2026 - 16:10 UTC
[XAF] Service Alert: Mobile Money Transactions Affected
Identified - Dear Valued Merchant,

You may experience problems receiving or sending mobile money payments due to a service disruption affecting Orange Money in Cameroon. Our team is actively working with them on the issue and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 28, 2026 - 11:23 UTC
[GHS] Service Alert: Mobile Money Payouts Affected
Identified - Dear Valued Merchant,

Some GHS mobile money payouts to MTN wallets may fail or be delayed due to a disruption with one of our service providers. The matter is being reviewed, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 28, 2026 - 10:22 UTC
Service Alert: Multi-Currency Onboarding Unavailable
Investigating - Dear Valued Merchant,

Please be informed that Multi-Currency onboarding is temporarily unavailable for new sign-ups. As a result, the Balance tab will not be accessible to new users during this period.

For merchants whose Multi-Currency onboarding was still in progress, the application status has been updated to failed to restore access to their NGN balances. These merchants will be able to retry the onboarding process once the service becomes available again.

Please note that existing Multi-Currency users will continue to have uninterrupted access to the service.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore onboarding.

Thank you for your continued trust and support.
Oct 21, 2026 - 15:04 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Partial Outage
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Partial Outage
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Operational
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Partial Outage
Payouts APIs Partial Outage
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Notice | 29th October, 2026 Oct 29, 2026 21:00-23:00 UTC

Please be advised that a scheduled maintenance will be carried out on Flutterwave MFB services on Thursday, October 29, 2026, from 21:00 to 23:00 UTC.

During this period, you may experience delays in receiving payments through Flutterwave MFB virtual accounts. Customers may encounter difficulties confirming account names, while successful payments may take longer to reflect in your wallet. Payment confirmations and notifications may also be delayed, affecting your ability to reconcile transactions promptly.

Maintenance Window
** Date: Thursday, October 29, 2026
** Time: 21:00–23:00 UTC
** Duration: 2 hours

What You Should Know
** Where possible, complete time-sensitive payments and wallet funding before the maintenance window.
** If a customer has been debited but the payment has not reflected, please contact Support with the transaction reference before attempting another payment.

We apologize for any inconvenience this may cause and appreciate your patience while we carry out this maintenance. We will provide an update once services have been verified as fully restored.
Posted on Oct 26, 2026 - 17:36 UTC

Oct 28, 2026

[ZAR] Service Restored: Flash Voucher Payments Affected
Resolved - ZAR payments made with Flash vouchers have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.
Oct 28, 12:03 UTC
Investigating - Dear Valued Merchant,

Some ZAR payments made with Flash vouchers may currently fail due to a service disruption with one of our providers. We are working with the provider to restore normal payment processing and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 28, 09:57 UTC

Oct 27, 2026

[UGX] Service Restored: Mobile Money Payments
Resolved - UGX Airtel Mobile Money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 23:19 UTC
Identified - Dear Valued Merchant,

UGX Airtel Mobile Money payments are currently failing due to a service disruption affecting Airtel. We are working with the provider to restore normal payment processing and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 21:51 UTC
[KES] Service Restored: Issue with Payouts
Resolved - KES payouts have returned to normal following the earlier disruption affecting Jambopay. Processing is working as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 21:52 UTC
Identified - Dear Valued Merchant,

Some KES payouts may be delayed or fail due to a service disruption with Jambopay. The matter has been escalated to the service provider, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 10:37 UTC
[NGN] Service Restored: Card Payments Affected
Resolved - NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 08:08 UTC
Identified - Dear Valued Merchant,

Some NGN card payments may fail or be delayed due to an intermittent disruption affecting one of our service providers. The provider is reviewing the issue, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 07:49 UTC
[NGN] Service Restored: Disruption on USSD Payments
Resolved - Normal service has resumed and we are continuing to monitor to ensure everything remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 27, 05:30 UTC
Investigating - Dear Valued Merchant,

Some USSD payments are currently failing due to a service disruption affecting CoralPay. Our team is working with the affected provider to restore normal operations. We will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 27, 05:28 UTC

Oct 26, 2026

Service Restored: Disruptions Affecting Multiple Payment Services
Resolved - Dear Valued Merchant,

You may have experienced failed or incomplete payments and payouts earlier on several payment methods, including card and mobile money, due to a temporary service disruption. The issue has since been resolved and normal processing has resumed.

We apologize for the disruption and appreciate your understanding.
Oct 26, 22:05 UTC
[XAF] Service Restored: Mobile Money Payments and Payouts Affected
Resolved - Normal service has resumed for XAF mobile money payments and payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 26, 06:41 UTC
Identified - Dear Valued Merchant,

You may experience failed or delayed XAF mobile money payments and payouts due to a potential disruption affecting Orange Money in Cameroon. The matter has been escalated, and we will share further updates as we learn more.

We apologize for the disruption and appreciate your understanding.
Oct 23, 06:55 UTC
[XOF] Service Restored: InTouch Payments Affected
Resolved - Normal service has resumed for XOF payments made through InTouch. We will continue to monitor the service to ensure payments keep processing as expected.

We apologize for the disruption and appreciate your patience and understanding.
Oct 26, 06:40 UTC
Investigating - The issue is related to inTouch, and our team is actively coordinating with them to investigate and resolve the situation as quickly as possible.

We understand the inconvenience this may cause and sincerely apologize for the disruption. We will continue to monitor the situation closely and keep you informed as soon as further updates become available.

Thank you for your patience, understanding, and continued trust in our services.
Oct 22, 12:42 UTC
Identified - Dear Valued Merchant,

Some XOF payments made through InTouch may currently fail due to a service disruption. Our team is investigating the issue and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 22, 09:59 UTC
[NGN] Service Alert: New Account Creation Affected
Resolved - We are pleased to inform you that new account creation and payout sub-account generation have returned to normal and is working as expected.

We apologize for the disruption to your business and appreciate your patience.
Oct 26, 05:19 UTC
Investigating - Dear Valued Merchant,

You may be unable to create new accounts, and existing merchants may be unable to generate Payout Sub-Accounts. Most attempts are currently failing, with only a few succeeding. Our team is actively working to restore normal service and will share further updates as soon as possible.

We sincerely apologize for the disruption to your business operations and appreciate your patience.

Affected Services:
Affected Markets: Global
Oct 23, 11:04 UTC

Oct 25, 2026

[NGN] Service Restored: Card Payments Failing
Resolved - NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 25, 21:06 UTC
Investigating - Dear Valued Merchant,

Some NGN card payments are currently failing due to an issue with one of our service providers. The provider is reviewing the matter with a view to restoring normal service, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 25, 13:50 UTC
[GHANA] Scheduled Maintenance: Mobile Money Service
Completed - The scheduled maintenance has been completed.
Oct 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 UTC
Scheduled - Dear Valued Merchant,

Please note that scheduled maintenance by one of our Mobile Money partners in Ghana may affect some of your transactions.

The maintenance

Starts on Saturday, 24 October 2026, at 10:00 PM GMT
Ends on Sunday, 25 October 2026, at 10:00 AM GMT.

During this time, your customers may be unable to complete some Mobile Money payments in Ghana. Some collections may fail, and payouts to affected Mobile Money wallets may be delayed or unsuccessful. To reduce the impact on your business, please complete any urgent Mobile Money transactions before the maintenance starts or schedule them after it ends.

Services will return to normal once the maintenance is complete.

We apologize for any inconvenience this may cause and thank you for your patience and understanding.
Oct 23, 16:12 UTC

Oct 24, 2026

Oct 23, 2026

[EGP] Service Restored: Payments Affected
Resolved - Dear Valued Merchant,

You may have experienced failed or incomplete EGP payments earlier due to a temporary disruption affecting FawryPay. The issue has since been resolved and normal processing has resumed.

We apologize for the disruption and appreciate your understanding.
Oct 23, 06:57 UTC
[NGN] Service Restored: Bank Transfer Payments Affected
Resolved - Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 23, 06:52 UTC
Investigating - Dear Valued Merchant,

NGN bank transfer payments made through Wema are currently not completing. We have escalated the matter to Wema and are working closely with them to restore normal service. We will share further updates as soon as we hear back.

We apologize for the disruption and appreciate your patience and understanding.
Oct 21, 10:50 UTC
Scheduled System Maintenance on MTN Ghana
Completed - The scheduled maintenance has been completed.
Oct 23, 05:00 UTC
Scheduled - Please be informed about a system maintenance on MTN Ghana scheduled as follows:

Start: Thursday, 22nd October 2026, 11:00 PM UTC
End: Friday, 23rd October 2026, 05:00 AM UTC

During this period, you may experience intermittent disruptions or temporary unavailability of the Mobile Money service. We apologize for any inconvenience this may cause. Thank you for your understanding.
Oct 22, 20:01 UTC

Oct 22, 2026

Scheduled Maintenance: NGN Bank Transfer Services
Completed - The scheduled maintenance has been completed.
Oct 22, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 UTC
Scheduled - Please be informed that a scheduled maintenance will be performed on our NGN bank transfer services on Thursday, October 22, 2026.

Maintenance Window
** Date: Thursday, October 22, 2026
** Time: 21:00–23:00 UTC
** Duration: Approximately 2 hours

How This May Affect Your Operations
During the maintenance window, you may experience temporary disruptions on the following services:

** NGN Bank Payouts: NGN bank transfers may experience delays, timeouts, or failed requests, potentially affecting your payout processing.

** Beneficiary Account Validation: Account name verification may be temporarily unavailable or delayed, which could prevent you from validating beneficiary details before initiating transfers.

** Transaction Status Updates: Confirmation of transfer outcomes may be delayed, preventing you from confirming the final status of transactions immediately.

What You Need to Do
To minimize disruption to your operations, we recommend that you:

** Plan ahead: Complete any time-sensitive NGN transfers before the maintenance window, where possible.

** Avoid duplicate transfers: If a transfer times out or remains pending, check its final status before attempting it again to prevent duplicate payments.

** Verify transaction outcomes: Confirm that pending transfers have reached their final status before taking further action.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain the reliability of our services.
Oct 21, 16:09 UTC
[GHS] Service Restored: Payments through FBN Affected
Resolved - GHS payments through FBN have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 22, 13:01 UTC
Identified - Dear Valued Merchant,

Some GHS payments may currently be failing or not completing, following an issue affecting one of our banking partners in Ghana. We are working to restore normal service and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 21, 13:17 UTC
[NGN] Service Restored: POS Agent Payouts Unavailable
Resolved - Payouts from POS agent accounts have resumed, and agents can once again transfer funds out of their accounts. We continue to monitor the service closely.

If you still experience any difficulty, please contact Support through the usual channels.

We apologize for the disruption and appreciate your patience and understanding.
Oct 22, 05:27 UTC
Identified - Dear Valued Merchant,

Transfers out of POS agent accounts have been temporarily paused. Agents can still accept payments, but moving funds out of their accounts is paused at this time.

We will keep you informed as soon as more information is available. Our Support team is available through the usual channels if you need assistance.

We apologize for the disruption and thank you for your patience.
Oct 19, 08:22 UTC

Oct 21, 2026

Unresolved incident: Service Alert: Multi-Currency Onboarding Unavailable.

Oct 20, 2026

[ZAR] Service Restored: Flash Voucher Payments Affected
Resolved - Normal service has resumed for ZAR Flash voucher payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing smoothly.

We apologize for the disruption and appreciate your patience.
Oct 20, 12:27 UTC
Identified - Merchants accepting ZAR Flash vouchers may experience failed or incomplete payments because of an issue with the service provider. We are investigating with them and will keep you informed of any progress.

We apologize for the disruption and appreciate your patience and understanding.
Oct 20, 12:11 UTC
[NGN] Service Restored: Bank Transfers Affected
Resolved - Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable.

We apologize for the disruption and appreciate your patience and understanding.
Oct 20, 09:21 UTC
Identified - Dear Valued Merchant,

Some NGN outgoing bank transfers may be affected due to a service disruption with one of our providers. The provider has been informed and we will keep you informed as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 19, 07:26 UTC
Service Maintenance Notification: Temporary MTN Mobile Money Downtime Affecting Merchant Operations
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 UTC
Scheduled - Please be informed that MTN Ghana will carry out an emergency patch maintenance activity on Monday October 19, 2026 at 11:00 PM to October 20, 2026, 5:00 AM UTC.

Impact on Your Operations
During the maintenance window, MTN Mobile Money services will experience an estimated 60-minute downtime from 11:00 PM to 12:00 AM UTC. During this period, you may be unable to process MoMo payments and related transactions in this region, potentially resulting in temporary payment disruptions and delays in transaction completion.

You are advised to take note of this scheduled downtime and make the necessary operational arrangements to minimize disruptions to your business activities. Normal service is expected to resume following the completion of the downtime, subject to the successful completion of the maintenance activity.

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding.
Oct 19, 16:56 UTC
Scheduled Maintenance Notice: MTN Uganda
Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 UTC
Scheduled - Please be advised that MTN Uganda will conduct scheduled maintenance on its mobile money services during the following period:

Start: Monday, 19 October 2026, 09:00 PM UTC
End: Tuesday, 20 October 2026, 12:00 AM UTC
Duration: 3 hours

Impact on Your Operations:
During the maintenance window, you may experience temporary disruptions when processing payments the affected region. This may result in failed, delayed, or unavailable mobile money transactions, potentially affecting payment acceptance and order completion.

Normal service is expected to resume after the maintenance is completed.

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding.
Oct 19, 11:24 UTC

Oct 19, 2026

[KES] Service Restored: Payments Unavailable
Resolved - Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 16:59 UTC
Identified - Dear Valued Merchant,

You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Kenya
Oct 19, 09:10 UTC
[KES] Service Restored: Payments Unavailable
Resolved - Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 16:59 UTC
Identified - Dear Valued Merchant,

You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Kenya
Oct 19, 09:10 UTC
NGN] Service Restored: Bank Transfer Payment Delays
Resolved - Normal service has resumed for NGN payments received through Wema Bank virtual accounts. Name verification and payment notifications are no longer delayed, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 14:27 UTC
Identified - Dear Valued Merchant,

Merchants receiving NGN payments through Wema Bank virtual accounts may notice delays in recipient name verification and in payment notifications. This is due to a slowdown at Wema Bank, and the provider is working to resolve it as soon as possible.

We will keep you informed as more information becomes available. We're sorry for the inconvenience and thank you for your patience.
Oct 19, 12:05 UTC
[NGN] Service Restored: Card Payments Affected
Resolved - NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 12:47 UTC
Investigating - Dear Valued Merchant,

Some NGN card payments are currently failing due to an issue with one of our service providers. The provider is reviewing the issue, and we are working with them to restore normal payment processing. We will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 19, 12:07 UTC
[GHS] Service Restored: Bank Transfer Payments
Resolved - The generation of dynamic and static accounts for GHS bank transfer payments has returned to normal following the earlier disruption. You can now create these accounts as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 19, 10:16 UTC
Identified - Dear Valued Merchant,

A disruption with one of our banking partners is affecting the creation of both dynamic and static accounts used to accept GHS bank transfer payments. As a result, you may be unable to generate these accounts. The issue has been escalated, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Ghana
Oct 19, 07:24 UTC
Service Restored: Mobile Money Payments Affected
Resolved - Mobile money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 07:28 UTC
Identified - Dear Valued Merchant,

Some mobile money payments may currently fail or not complete successfully. The affected services include mobile money payments in UGX, GHS and KES, along with certain other mobile money options. The issue is related to one of our service providers, and we are still confirming the full scope of impact.

Our team is actively working to restore normal payment processing and will share further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.
Oct 18, 18:35 UTC
[NGN] Service Restored: Payments Affected
Resolved - The issue affecting the creation of account details for receiving payments through Zenith Bank has been resolved. Normal service has resumed, and we continue to monitor closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 19, 07:21 UTC
Identified - Dear Valued Merchant,

You may be unable to generate new account details for receiving payments through Zenith Bank, which means some incoming payments may not be completed. Our team is actively investigating and working to restore normal service, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Nigeria
Oct 18, 20:05 UTC

Oct 18, 2026

Oct 17, 2026

[GHS] Service Restored: Mobile Money Payouts Affected
Resolved - Normal service has resumed for GHS mobile money payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 17, 19:06 UTC
Investigating - Dear Valued Merchant,

Some GHS mobile money payouts may currently fail or be delayed due to a service disruption with one of our providers. Our team is working to restore normal service and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.
Oct 17, 18:41 UTC
[NGN] Service Restored: Bank Transfer Payments Affected
Resolved - Normal service has resumed for NGN Wema Bank transfer payments, including recipient name verification and transaction notifications. We will keep monitoring to ensure things remain stable.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 17, 18:49 UTC
Identified - Dear Valued Merchant,

Merchants accepting NGN payments by Wema Bank transfer may find that recipient name verification is failing, and that some transaction notifications arrive later than expected. We have notified the provider, who is working on a fix.

We will keep you informed as we learn more. We're sorry for the inconvenience and thank you for your patience.
Oct 16, 09:36 UTC

Oct 16, 2026

Emergency Maintenance Tonight | 09:00 PM–11:00 PM UTC
Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 UTC
Scheduled - Dear Valued Merchant,

An emergency maintenance is scheduled for tonight, 16 October, from 09:00 PM to 11:00 PM UTC.

Affected services: NGN, GBP, GHS, USD, EUR and KES payouts.

You may experience payout initiation timeouts during the maintenance window, potentially delaying payment processing and affecting your ability to complete payout operations.

We apologize for the inconvenience and appreciate your patience.
Oct 16, 20:53 UTC
[GHS] Service Restored: SMS OTP Delivery Affected
Resolved - SMS OTP delivery for GHS transactions has returned to normal following the earlier disruption. Payments requiring an OTP are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 16, 15:16 UTC
Investigating - Dear Valued Merchant,

There is an issue with the delivery of SMS OTPs on GHS transactions. As a result, payments requiring an OTP may be delayed or unable to complete. We are investigating the cause and will keep you informed as progress is made.

We apologize for the inconvenience and thank you for your patience.
Oct 16, 08:43 UTC
[KES] Service Restored: Payments Affected
Resolved - Normal service has resumed for KES payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing as expected.

We're sorry for the inconvenience and thank you for bearing with us.
Oct 16, 15:12 UTC
Identified - Dear Valued Merchant,

A service disruption is affecting the processing of incoming KES payments, and some payments may not complete as expected. Our team is looking into the matter and will keep you informed as we learn more.

We're sorry for the inconvenience and thank you for your patience.
Oct 16, 15:08 UTC
[USD] Service Restored: Card Payments
Resolved - USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 16, 12:55 UTC
Identified - Dear Valued Merchant,

USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.

We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.
Oct 16, 09:38 UTC
Service Restored: Balance History
Resolved - Dear Valued Merchant,

Balance history is now displaying normally on Flutterwave for Business.

We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Global
Oct 16, 09:47 UTC
Investigating - Dear Valued Merchant,

We are experiencing issues with balance history display on Flutterwave for Business dashboard.
Our team is working to restore it and will share an update as soon as we have more information.
We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Global
Oct 16, 09:04 UTC
Service Restored: Login Unavailable
Resolved - Login to F4B on web and mobile has returned to normal following the earlier disruption. You can now access your account as usual, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 16, 08:00 UTC
Identified - Dear Valued Merchant,

You may be unable to log in to your F4B account on web and mobile. Our team is working to restore access and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Global
Oct 15, 16:05 UTC
Service Maintenance Notice: Scheduled Maintenance on MTN (Nsano) Mobile Money Ghana, 15th October 2026
Completed - The scheduled maintenance has been completed.
Oct 16, 05:09 UTC
Scheduled - Dear Valued Merchant,

Please be informed of a scheduled maintenance activity on MTN Ghana scheduled as follows:

Start: Thursday, October 15th 2026, 11:00 PM GMT
End: Friday, October 16th 2026, 05:00 AM GMT
Duration: 6 hours

During this period, MTN Mobile Money services may be temporarily unavailable. We apologize for any inconvenience this may cause. Thank you for your understanding.
Oct 15, 21:08 UTC

Oct 15, 2026

Service Alert: Bank Transfer Payment Notifications Delayed
Resolved - Notifications for bank transfer payments have returned to normal.

All delayed notifications have been delivered, new payments are being confirmed in real time.

We apologize for the disruption and appreciate your patience.
Oct 15, 10:33 UTC
Update - Notifications for bank transfer payments have returned to normal following the earlier delays.

Any delayed notifications are currently being processed, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.
Oct 15, 09:49 UTC
Update - Dear Valued Merchant,

Notifications for some bank transfer payments may be arriving later than expected.

Our team is looking into the matter and we will keep you informed as more information becomes available.

We apologize for any disruption this causes and thank you for your understanding.
Oct 15, 09:38 UTC
Identified - Dear Valued Merchant,

Notifications for some bank transfer payments may be arriving later than expected.

Our team is looking into the matter and we will keep you informed as more information becomes available.

We apologize for any disruption this causes and thank you for your understanding.
Oct 15, 09:37 UTC
Service Alert: Payouts Resumed, Other Currencies Paused
Resolved - We are pleased to confirm that XOF, XAF, ZAR, MWK and EGP are back online.

We sincerely apologize for the impact and thank you for your continued understanding.
Oct 15, 10:13 UTC
Update - We are aware of payout transactions from 13 October that are still showing as pending. The team is reconciling their statuses.

We’ll share updates as they become available. Thank you for your patience and understanding.
Oct 14, 14:20 UTC
Update - Payouts in NGN, GHS, KES, UGX, ZMW, RWF, TZS, GBP, USD and EUR have been restored, alongside merchant settlements, mobile money payments and key account features. However, payouts in MWK, EGP, XOF, XAF and ZAR, stablecoin balance visibility, airtime and bill payments remain affected as recovery continues.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Global
Oct 14, 14:15 UTC
Update - Dear Valued Merchant,

KES payouts have been restored and are processing normally.

We apologize for the disruption and appreciate your patience and understanding.
Oct 14, 10:47 UTC
Update - Dear Valued Merchant,

Here is our latest progress as services return. Payouts are confirmed working in NGN, GHS, UGX, ZMW, RWF, TZS, GBP and EUR, Mobile money payments, Account features: Balance visibility (excluding stablecoins), balance history, statement generation, transaction status checks, bank lists, low-balance notifications These services are not yet available: USD payouts, KES, MWK, EGP, XOF, XAF and ZAR payouts are still being restored and checked, Airtime and bill payments remain temporarily unavailable, Stablecoin balance visibility.

Under Review: FX rate visibility discrepancies between the dashboard and API We will keep you informed as further services are confirmed.
Please contact our support team if you see problems with any service listed as restored.
We apologize for the inconvenience and thank you for your understanding.
Oct 14, 09:42 UTC
Identified - Dear Valued Merchant,

Outbound NGN payouts, including transfers from your dashboard, are back online and processing normally, so you can safely resume NGN transfers. Outbound payouts remain temporarily paused in GHS, KES, UGX, ZMW, RWF, TZS, MWK, EGP, XOF, XAF, USD, GBP and EUR while we complete scheduled updates, and we are restoring them one at a time. Please avoid repeatedly retrying failed transfers in these currencies, as this could create duplicate payout attempts once they reopen.

Payment acceptance is unaffected across all payment methods, and your account balances are secure.

You may notice a delay in seeing recent balance history while it updates. We will share another update as more currencies are restored.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Global
Oct 13, 23:07 UTC
Scheduled System Maintenance: Wednesday, October 14, 2026
Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 UTC
Scheduled - To ensure the ongoing security, reliability, and performance of our payment infrastructure, Flutterwave will conduct scheduled system maintenance during off-peak hours.

Maintenance Schedule:
** Start: Wednesday, October 14th, 2026 at 09:00 PM UTC
** End: Wednesday, October 14th, 2026 at 11:00 PM UTC
** Duration: Up to 2 hours

Impact on Your Operations:
** Transaction Processing: Payment acceptance across cards, mobile money, and POS remains operational. However, you may experience brief intermittent timeouts or slight latency when processing transactions or generating receipts during the window.
** Webhooks & Status Updates: Delivery of real-time transaction status notifications (webhooks) may face brief delays, but all events will be queued and delivered once the maintenance concludes.
** Action Required: No action required from you.

If you require any assistance during this period, our support team and dedicated account managers are available to assist you.
Oct 14, 19:42 UTC

Oct 14, 2026

[GHS] Service Restored: Mobile Money Payments Affected
Resolved - Mobile money (Telecel) payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 14, 20:58 UTC
Identified - Dear Valued Merchant,

Some GHS mobile money payments made with Telecel may currently fail due to intermittent issues with one of our service providers. We are working with the provider to restore normal payment processing and will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Ghana
Oct 13, 16:33 UTC
[USD] Service Restored: Card Payments
Resolved - USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: US
Oct 14, 20:56 UTC
Identified - Dear Valued Merchant,

Merchants accepting USD card payments may see some payment attempts fail. We are looking into the cause and will keep you informed as we learn more.

We're sorry for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: US
Oct 14, 14:05 UTC
Service Alert: Temporary Dashboard Feature Disruption
Resolved - The reported dashboard issues have been resolved, and the affected features are now available. Please note that payout availability on certain corridors remains subject to a separate ongoing issue, as communicated on our status page.

We apologize for any inconvenience caused and appreciate your patience and understanding.
Oct 14, 13:49 UTC
Update - Dynamic QR code generation for Payment Links has been restored and is now available.
Oct 13, 06:44 UTC
Identified - Dear Valued Merchant,

Some dashboard features, including bulk payouts, receipt and report downloads, payment link QR codes, and document uploads, are temporarily unavailable due to an ongoing system maintenance. Standard checkout, collections, API payouts, and wallet transfers remain operational.

We apologize for any inconvenience and appreciate your understanding.
Oct 11, 07:08 UTC
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