NGN] Service Restored: Bank Transfer Payment Delays

Incident Report for Flutterwave

Resolved

Normal service has resumed for NGN payments received through Wema Bank virtual accounts. Name verification and payment notifications are no longer delayed, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.

Posted Oct 19, 2026 - 14:27 UTC

Identified

Dear Valued Merchant,

Merchants receiving NGN payments through Wema Bank virtual accounts may notice delays in recipient name verification and in payment notifications. This is due to a slowdown at Wema Bank, and the provider is working to resolve it as soon as possible.

We will keep you informed as more information becomes available. We're sorry for the inconvenience and thank you for your patience.

Posted Oct 19, 2026 - 12:05 UTC

This incident affected: Flutterwave Collections (Collections APIs).