[XOF] Service Alert: Disruption on XOF Mobile Money Collections through Orange

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the disruption affecting some XOF Mobile Money collections through Orange in Senegal has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal

Posted Sep 18, 2026 - 20:29 UTC

Identified

Dear Valued Merchant,

We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch in Senegal, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Senegal

Posted Sep 18, 2026 - 08:09 UTC

This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).