Service Alert: Mobile Money Payments Affected

Incident Report for Flutterwave

Identified

Dear Valued Merchant,

Some mobile money payments may currently fail or not complete successfully. The affected services include mobile money payments in UGX, GHS and KES, along with certain other mobile money options. The issue is related to one of our service providers, and we are still confirming the full scope of impact.

Our team is actively working to restore normal payment processing and will share further updates as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Posted Oct 18, 2026 - 18:35 UTC

This incident affects: Flutterwave Collections (Collections APIs).