Service Disruption on Mobile Money Operations (Uganda), Oct 6 2025

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the service disruption with Mobile Money in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Posted Oct 07, 2025 - 05:57 UTC

Identified

Dear Valued Customer,

We are currently investigating reports of service disruption affecting our transactions in Uganda. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore normalcy. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Uganda

Posted Oct 06, 2025 - 23:03 UTC

This incident affected: Flutterwave Collections (Collections APIs).