Issue with Payments and Collections- 15th August 2025

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to announce that services have been fully restored and are now operating normally.

We sincerely apologize for the service interruption and any inconvenience it may have caused.

Thank you for your understanding and continued trust.

Affected Services: NG Coral Pay, CheckOut by MoMo Rwanda, ZA Direct Debit via IPay Ozow, XAF Payout to Momo by MTN Cameroun, Checkout by USSD, Core Collection API
Affected Markets: Cameroun, Cote D'ivoire, Kenya, Global
Posted Aug 15, 2025 - 15:05 UTC

Monitoring

Dear All,

Please note that the Issue with Payments and Collections affecting our merchants have been resolved and transactions are processing fine. We are closely monitoring for full closure. Apologies for all inconveniences experienced.

Thank you very much for understanding

Affected Services: NG Coral Pay, CheckOut by MoMo Rwanda, ZA Direct Debit via IPay Ozow, XAF Payout to Momo by MTN Cameroun, Checkout by USSD, Core Collection API
Affected Markets: Cameroun, Cote D'ivoire, Kenya, Global
Posted Aug 15, 2025 - 14:34 UTC

Investigating

Dear All,

Please be informed there is an issue with Collections and Payouts in the following areas

- Cameroun
-Ivory Coast
-South Africa
-Rwanda
- Kenya
and USSD payment method

We are actively investigating the issue and monitoring the situation closely.

Thank you for your patience and understanding.

Affected Services: Core Collection API, Payouts API, Collections API, USSD
Affected Markets: Global
Posted Aug 15, 2025 - 11:50 UTC
This incident affected: Flutterwave Collections (Collections APIs).