Service Disruption on Mobile Money Operations (Senegal), Oct 9 2025

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the service disruption with Mobile Money in Senegal has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal

Posted Oct 09, 2025 - 08:20 UTC

Identified

Dear Valued Customer,

We are currently investigating reports of service disruption affecting transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore normalcy. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal

Posted Oct 09, 2025 - 07:28 UTC

This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).