Service Restored: Rwanda Mobile Money

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the service issue affecting Mobile Money collections in Rwanda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda

Posted Dec 07, 2025 - 11:19 UTC

Identified

Dear Valued Customer,

Please note there is an ongoing service issue affecting Mobile Money collections in Rwanda.

This disruption is caused by an external service provider, leading to transaction failures on the collection rail.

The provider has been alerted, and we are awaiting confirmation of a fix.

Thank you for your patience as this issue is being addressed by our partner.

Affected Services:
Affected Markets: Rwanda

Posted Dec 04, 2025 - 13:24 UTC

This incident affected: Flutterwave Collections (Collections APIs).