Service Restored - Rwanda Mobile Services

Incident Report for Flutterwave

Resolved

Dear All,

We are pleased to inform you that the degraded performance with timeout errors on mobile transactions in Rwand has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda

Posted Dec 15, 2025 - 08:26 UTC

Identified

Dear Valued Customer,

We are seeing degraded performance with timeout errors on mobile transactions in Rwanda. Both collections and payouts are affected.

Our partner has been alerted, and we are working toward resolution.

Thank you for your patience.

Affected Services:
Affected Markets: Rwanda

Posted Dec 14, 2025 - 14:09 UTC

This incident affected: Flutterwave Collections (Collections APIs).