[Uganda] Service Restored: Delayed Mobile Money Payouts

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the issue with our external payment provider in Uganda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Posted Jun 02, 2026 - 06:06 UTC

Identified

Dear Valued Customer,

We are experiencing a technical issue with our external payment provider in Uganda, which is causing delayed payouts. Some users may face failed or pending transactions at this time. Our team is investigating the issue to get everything back to normal as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Uganda

Posted Jun 01, 2026 - 17:41 UTC

This incident affected: Flutterwave Collections (Collections APIs).