We are pleased to inform you that the service disruption affecting the crediting of funds for certain bank transfers initiated in September has been fully resolved.
This issue, which was due to a notification failure from an external provider, meant that funds were successfully received by our system but were delayed in being applied to customer accounts.
We apologize for the inconvenience caused by this delay and thank you for your patience.
Affected Services: Affected Markets: Ghana
Posted Nov 07, 2025 - 06:34 UTC
Update
Dear Valued Customer,
We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.
We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.
Affected Services: Affected Markets: Ghana
Posted Oct 02, 2025 - 16:01 UTC
Identified
Dear Valued Customer,
We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.
We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.
Affected Services: Affected Markets: Ghana
Posted Oct 02, 2025 - 15:57 UTC
Investigating
Dear Valued Customer,
We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.
We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.
Affected Services: Affected Markets: Ghana
Posted Oct 02, 2025 - 15:55 UTC
This incident affected: Flutterwave Collections (Collections APIs).