Service Restored: Mobile Money Collections in Uganda

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money collections in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Posted Dec 18, 2025 - 10:52 UTC

Identified

Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections in Uganda.

While transactions are processing, some are experiencing delays in confirmation (pending status) due to an issue with our external service partner. We have notified them and are working toward a quick resolution.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Uganda

Posted Dec 18, 2025 - 08:22 UTC

This incident affected: Flutterwave Collections (Collections APIs).