Issue with Fidelity PWBT Account Generation, 27th August 2026

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the issue with Fidelity account generation has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Posted Aug 27, 2026 - 17:45 UTC

Identified

Dear Valued Merchant,

We are currently experiencing intermittent disruptions with Fidelity account generation, which may prevent some customers from generating accounts at certain times.

We are working closely with Fidelity to resolve the issue and restore normal service. Further updates will be shared as more information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Posted Aug 27, 2026 - 16:52 UTC

This incident affected: Flutterwave Collections (Collections APIs).