[KES] Service Restored: Payments Unavailable

Incident Report for Flutterwave

Resolved

Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability.

We apologize for the disruption and appreciate your patience and understanding.

Posted Oct 19, 2026 - 16:59 UTC

Identified

Dear Valued Merchant,

You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available.

We apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Kenya

Posted Oct 19, 2026 - 09:10 UTC

This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).