WhatsApp OTP Delivery Issue

Incident Report for Flutterwave

Resolved

Dear All,
We are pleased to announce that the issue regarding the delivery of WhatsApp OTPs has been successfully resolved.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding during this time.
Thank you for your continued support.

Posted Mar 17, 2025 - 15:24 UTC

Investigating

Dear All,

We are currently aware of the issue affecting WhatsApp OTP delivery, where customers and merchants are unable to receive OTPs via WhatsApp.

This has been escalated to the provider, and we will share an update as soon as the issue is resolved.

Thank you for your patience and understanding

Affected Services: WhatsApp OTP
Affected Markets: Nigeria

Posted Mar 17, 2025 - 09:19 UTC

This incident affected: Shared Services (OTP Services).