Service Restored: Rwanda Mobile Collections

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the service issue impacting Mobile Money collections in Rwanda was user induced and had no impact on the rail. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda

Posted Dec 11, 2025 - 23:02 UTC

Identified

Dear Valued Customer,

We are experiencing a service issue impacting Mobile Money collections in Rwanda.

We are actively working to resolve this. We apologize for the inconvenience and will share an update as soon as we have more information.

Affected Services:
Affected Markets: Rwanda

Posted Dec 11, 2025 - 22:46 UTC

This incident affected: Flutterwave Collections (Collections APIs).