Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 12, 2026 - 17:31 UTC
Scheduled
We are carrying out essential system maintenance to implement important security updates. During this period, API integrations will temporarily be unable to retrieve refund and chargeback details through the API.
Maintenance Window: Approximately 4 hours
How this affects your operations
Refund and chargeback tracking via API: You will be unable to retrieve refund and chargeback details through your API integration. This may temporarily affect automated reconciliation, transaction monitoring and internal reporting processes that depend on these details.
Dashboard access: You can continue to view refund and chargeback details directly from the merchant dashboard.
Refund and chargeback processing: You can continue initiating refunds and chargebacks as usual. These operations will not be affected.
Other services: All other platform services will remain fully operational.
What you need to do
If your operations rely on automated retrieval of refund and chargeback details, we recommend temporarily using the dashboard to access this information during the maintenance period.
Any API requests that fail during this window should be retried once maintenance is complete and API functionality has been restored.
We apologise for the short notice and any inconvenience this may cause. We appreciate your understanding and continued partnership as we work to strengthen the security and reliability of our services.
Thank you for your continued trust.
Posted Nov 12, 2026 - 17:30 UTC
This scheduled maintenance affected: Flutterwave for Business (Chargebacks).