[NGN] Service Alert: POS Agent Payouts Unavailable

Incident Report for Flutterwave

Identified

Dear Valued Merchant,

Transfers out of POS agent accounts have been temporarily paused. Agents can still accept payments, but moving funds out of their accounts is paused at this time.

We will keep you informed as soon as more information is available. Our Support team is available through the usual channels if you need assistance.

We apologize for the disruption and thank you for your patience.

Posted Oct 19, 2026 - 08:22 UTC

This incident affects: Flutterwave Payouts (Payouts APIs).