[KES] Service Restored: Temporary Interruption in Payout Processing

Incident Report for Flutterwave

Resolved

We are pleased to confirm that KES payouts are now processing normally following the earlier service disruption.

Our team will continue to monitor closely to ensure payouts remain stable.

We apologize for any inconvenience caused and thank you for your patience and understanding.

Posted Nov 03, 2026 - 11:54 UTC

Identified

Dear Valued Merchant,

We are currently experiencing a service disruption affecting KES merchant payouts. Some payouts may be delayed or may not complete as expected.

Our team has engaged the relevant service provider and is actively working to restore normal processing. We will share further updates as they become available.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.

Posted Nov 03, 2026 - 11:23 UTC

This incident affected: Flutterwave Payouts (Payouts APIs).