Service Restored: Kenya Collections Impacted

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our Collections via Kenyan Shilling (KES) has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya

Posted Nov 25, 2025 - 12:50 UTC

Identified

Dear Valued Customer,

We are currently experiencing a service disruption impacting our Collections via Kenyan Shilling (KES).

Our technical team is actively working with our partner toward a resolution.

We apologize for any collection delays this may cause. Further updates will be provided as soon as they are available.

Affected Services:
Affected Markets: Kenya

Posted Nov 25, 2025 - 12:19 UTC

This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).