[KES] Service Restored: Issue with Payouts

Incident Report for Flutterwave

Resolved

KES payouts have returned to normal following the earlier disruption affecting Jambopay. Processing is working as expected, and we continue to monitor the service.

We apologize for the disruption and appreciate your patience and understanding.

Posted Oct 27, 2026 - 21:52 UTC

Identified

Dear Valued Merchant,

Some KES payouts may be delayed or fail due to a service disruption with Jambopay. The matter has been escalated to the service provider, and we will share further updates as they become available.

We apologize for the disruption and appreciate your understanding.

Posted Oct 27, 2026 - 10:37 UTC

This incident affected: Flutterwave Payouts (Payouts APIs).