[GHS] Service Restored: SMS OTP Delivery Affected

Incident Report for Flutterwave

Resolved

SMS OTP delivery for GHS transactions has returned to normal following the earlier disruption. Payments requiring an OTP are processing as expected, and we continue to monitor the service closely.

We apologize for the disruption and appreciate your patience and understanding.

Posted Oct 16, 2026 - 15:16 UTC

Investigating

Dear Valued Merchant,

There is an issue with the delivery of SMS OTPs on GHS transactions. As a result, payments requiring an OTP may be delayed or unable to complete. We are investigating the cause and will keep you informed as progress is made.

We apologize for the inconvenience and thank you for your patience.

Posted Oct 16, 2026 - 08:43 UTC

This incident affected: Shared Services (OTP Services).