Service Restored: Bank Transfer Name Enquiry

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the issue with the Name Enquiry functionality for certain bank transfers has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Posted Dec 12, 2025 - 06:41 UTC

Identified

Dear Valued Customer,

We are aware of an ongoing issue with the Name Enquiry functionality for certain bank transfers. This is an outage affecting our service provider.

This may cause delays or failures when attempting to verify recipient names.

We are working with our provider to resolve this urgently and will share updates here.

Thank you for your patience.

Affected Services:
Affected Markets: Nigeria

Posted Dec 09, 2025 - 17:15 UTC

This incident affected: Flutterwave Collections (Collections APIs).