Service Restored: KES Payout Processing Issues (Kenya)

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the delay experienced with KES Payouts due to a technical issue with one of our external service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya

Posted Apr 07, 2026 - 08:39 UTC

Identified

Dear Valued Customer,

We are currently experiencing a delay with KES Payouts. This is due to a technical issue with one of our external service providers.

Some users may experience failed or delayed transactions. Our partner is working on a fix, and we will update you shortly.

Affected Services:
Affected Markets: Kenya

Posted Apr 02, 2026 - 15:51 UTC

This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).