Service Alert: Issue with Refunds Initiation

Incident Report for Flutterwave

Investigating

Dear Valued Merchant,

Some enterprise merchants are currently unable to initiate refunds on F4B due to an error encountered during the process. Our teams are actively investigating the issue and working to restore normal refund processing. Further updates will be shared as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Posted Oct 02, 2026 - 20:09 UTC