Service Disruption: Uganda Mobile Money Collections

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the issue affecting collections via mobile money service in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Posted Nov 23, 2025 - 05:27 UTC

Identified

Dear Valued Customer,

We are aware of a service interruption affecting collections via mobile money service in Uganda.

This disruption is currently under active investigation by our service provider.

We understand this causes inconvenience and thank you for your patience while we work to resolve this issue with our provider.

Affected Services:
Affected Markets: Uganda

Posted Nov 22, 2025 - 23:20 UTC

This incident affected: Flutterwave Collections (Collections APIs).