Service Disruption on Mobile Money Operations (Ivory Coast and Cameroon), Oct 6 2025

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the service disruptions with Mobile Money operations in Ivory Coast and Cameroon have been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cote D'ivoire

Posted Oct 07, 2025 - 05:59 UTC

Identified

Dear Valued Customer,

We are currently investigating reports of service disruptions affecting our Payouts and Collections services in Ivory Coast and Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions when processing Payouts and Collections.

We are in contact with our partner and are working to diagnose the root cause. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cote D'ivoire

Posted Oct 06, 2025 - 22:56 UTC

This incident affected: Flutterwave Collections (Collections APIs).