Service Interruption: Mobile Money Services (Senegal), Oct 10 2025

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to confirm that the service issue with our partner has been fully resolved.

All Mobile Money transactions (Collections and Payouts) in Senegal are fully operational and stable.

We apologize for the inconvenience and thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal

Posted Oct 10, 2025 - 16:30 UTC

Identified

Dear Valued Customer,

We are experiencing a service outage impacting all Mobile Money transactions (Collections and Payouts) in Senegal.

This is due to a problem with our partner's API resulting in authentication failures for transactions.

Our technical team is working with our partner to restore normal operations.

We apologize for the disruption and appreciate your patience. We will share an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal

Posted Oct 10, 2025 - 10:04 UTC

This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).