Service Alert: Intermittent Mobile Money Collection Issues in Burkina Faso

Incident Report for Flutterwave

Identified

Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers in Burkina Faso. Because of this, some users may find that collections are currently unavailable.

Our partner is working to fix this, and we will provide an update shortly. We apologize for the trouble.

Affected Services:
Affected Markets: Burkina Faso

Posted Apr 13, 2026 - 19:50 UTC

This incident affects: Flutterwave Collections (Collections APIs).