We have resolved the multiple debit issue that affected some of the our customers in Nigeria. Our bank partner has started to process refunds with immediate effect. Refunds will reflect in your bank accounts starting as early as tomorrow.
We are still available to answer your questions and queries, however, please expect slight delays as we work through this. We truly appreciate your patience and understanding.
Posted Aug 19, 2020 - 19:28 UTC
Monitoring
We are monitoring the situation and currently working with our bank partner to process refunds.
Posted Aug 19, 2020 - 15:30 UTC
Identified
One of our bank partners has notified us of an issue from their technology provider which is causing cardholders in Nigeria to receive multiple debit alerts for previous transactions.
As a payment processor, we rely on our bank partners to ensure transactions are successfully debited after a transaction. All hands are on deck, and we are working tirelessly with our bank partner to resolve this as quickly as possible.
If you have been debited for a transaction you do not recognise, please use our disputes tool to trace it: dispute.flutterwave.com
We apologise for the inconvenience this may have caused you. We will ensure to keep you posted. Please know we are driven by a single desire to be of value to you.