[Kenya] Service Restored: KES Payout Delays

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the issues with KES payouts due to a technical difficulty with one of our service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya

Posted Apr 30, 2026 - 21:30 UTC

Identified

Dear Valued Customer,

We are currently facing issues with KES payouts due to a technical difficulty with one of our service providers. Some users may experience failed transactions. Our team is working closely with the partner to fix this quickly. We are sorry for the trouble.

Affected Services:
Affected Markets: Kenya

Posted Apr 30, 2026 - 08:32 UTC

This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).