We are pleased to confirm that the issue affecting the initiation of new GBP transfers—specifically the recipient details verification process—has been fully resolved.
Our technical team will continue to closely monitor the service over the coming hours to ensure full stability.
Affected Services: Affected Markets: Europe
Posted Oct 06, 2025 - 12:37 UTC
Identified
Dear Valued Customer,
We are currently investigating an issue that is impacting the ability to set up new GBP transfers, specifically when a recipient's account details require a security check (verification).
Transfers to existing, verified recipients are processing normally. Our engineering team is actively investigating the root cause of the issue. We apologise for the inconvenience this may cause. We will provide an update as soon as we have more information
Affected Services: Affected Markets: Europe
Posted Oct 06, 2025 - 10:51 UTC
This incident affected: Flutterwave Payouts (Payouts APIs).