[Nigeria] Service Restored: Name Enquiry Issue Affecting Some Customers

Incident Report for Flutterwave

Resolved

We are pleased to inform you that this has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Posted Jul 01, 2026 - 11:36 UTC

Update

Affected Services:
Affected Markets: Nigeria
Posted Jul 01, 2026 - 09:54 UTC

Identified

Dear Valued Customer,

We are currently experiencing an issue with a third-party provider that is preventing some customers from completing Name Enquiries. Our team is investigating and working to restore the service as quickly as possible.
We apologize for the disruption and appreciate your patience while we resolve this.

Affected Services:
Affected Markets: Nigeria
Posted Jul 01, 2026 - 09:53 UTC
This incident affected: Flutterwave Collections (Collections APIs).
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