We are pleased to confirm that wallet balances are displaying again and payouts can now be initiated as normal. Exchange rate lookups have also returned to normal.
Your funds remained safe throughout, and your balance was not affected. Our team will continue to monitor the service closely to ensure stability.
We apologize for any inconvenience caused and thank you for your patience.
Posted Oct 29, 2026 - 09:13 UTC
Investigating
Dear Valued Merchant,
You may be unable to view wallet balances on the dashboard or initiate payouts. Currency conversion and exchange rate lookups may also be unavailable or slow to respond.
Incoming payments from your customers continue to be accepted, although balance updates on your dashboard may be delayed or temporarily unavailable. Your funds are safe and your actual balance remains intact.
Our team is actively working to restore normal processing. To avoid duplicate requests, please do not repeatedly retry failed payouts. We will share an update as soon as more information is available.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Posted Oct 29, 2026 - 07:54 UTC
This incident affected: Flutterwave Payouts (Payouts APIs).